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“Wonderful Stay”
5 of 5 bubbles Review of Omni Chicago Hotel

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Omni Chicago Hotel
Ranked #32 of 187 Hotels in Chicago
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Stay”
5 of 5 bubbles Reviewed 23 June 2014

The hotel was one of the best hotel experiences my husband and I have experienced. The staff is extremely friendly and accommodating. The room was very clean, comfortable and quiet. Great location near everything. We highly recommend it to everyone.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank 489laurencea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,231 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
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English first
2 reviews
5 of 5 bubbles Reviewed 19 June 2014

We throughly enjoyed our stay and ALL of the hotel staff were extremely professional, friendly and accommodating to our needs. Impressed by the the nicely pointed, spacious suite with a very comfortable bed and upscale toiletries. Great food and ambience in the restaurant and bar area as well. Will definitely come back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 222brendah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saugatuck, Michigan
Level Contributor
155 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

This is absolutely my favorite hotel in Chicago. I wouldn't stay anywhere else. All the rooms are suites, tastefully decorated, and impeccably appointed. The glass doors separating the bedroom from the living room (also available for another set of guests with a pullout sofa), provide a private and quite separation from the living room if staying with another couple. The bathrooms are elegantly finished and the view is the best in the city. I staff from the time you get out of your car to the time you arrive in your room is above average. Their forth floor bar restaurant is excellent for cocktails while take a shopping break, or before dinner in or out. The restaurant has changed a few hands a few times but has always had good food.

Room Tip: Request a room facing Michigan avenue, with a sofa instead of chairs.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank eakfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 17 June 2014 via mobile

I've stated here several times. In terms of customer service etc it's always been just average. Nothing exceptional. Since of the Michigan Ave hotels you can get a better deal at the Omni, I don't expect much. However, my satisfaction has depended on my room. The first few times I stayed in a room in the north tower. They were corner rooms with awesome views, spacious with good decor. However recently I ended up in a very basic room, with no view. It reminded me of a cheap 2 star hotel by an airport. Front desk staff and concierge were not very helpful or cordial. I would probably pay a few extra dollars and stay at one of the 20 other 4-5 star hotels within a 1/3 mile radius.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChicagoBizDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, 27 June 2014
While we can’t guarantee a room with a view, all our rooms are clean and furnished with the same linens, bedding and in-room amenities. We are sorry that our staff was not more welcoming, and we will pass along your review to our director of operations to work on improving our guest interactions. We hope that if you don’t find another hotel you prefer on Michigan Avenue that you will consider trying us again. We would like to show you the service we’re capable of delivering.
Aaron, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakewood, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 June 2014

The Omni was great. The staff were amazing--friendly, knowledgeable, helpful and reliable. The room was clean and had all the amenities we needed. It was nice to have access to a pool in a downtown hotel--many we looked at didn't. Water pressure was actually too hard, but no other complaints!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weber City, VA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 June 2014

This is a fabulous hotel. The staff is expert. The location is convenient to everything downtown! The rooms are great and the view I had was of the Trump Bldg. Awesome! Highly recommended!!! If you are planning a trip to Chicago, this is a great, friendly place.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Donald F L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2014

Very friendly staff, enjoyed our stay, beds comfortable. Good location, close to American Girl Doll place. They are very family friendly. Would stay here again. Only problem we had was working the shower, the pressure was slow and water temperature kept changing.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank 368maryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Chicago Hotel

Property: Omni Chicago Hotel
Address: 676 North Michigan Ave, Chicago, IL 60611-2883
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Chicago
#23 Luxury Hotel in Chicago
#26 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Omni Chicago Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
The only all-suite luxury accommodations on Michigan Avenue are now even better - located in the heart of the city, the Omni Chicago Hotel is celebrating its recent renovation. The $11 million transformation includes a renovation and upgrade of all public space, and newly appointed guest suites, including 10 specialty suites. Inspired by Louis Sullivan's intricate sketches, the Chicago School's building materials of terracotta, limestone, steel and brick and the whimsy of modern sculptures synonymous with the city, the new Omni Chicago guest room is truly a reflection of Chicago's unique blend of modern and historical charm. ... more   less 
Reservation Options:
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Also Known As:
Omni Chicago

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