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“Perfection!”
Review of Omni Chicago Hotel

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Omni Chicago Hotel
Ranked #31 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 1 July 2014

Everthing about our stay at the Omni Chicago was perfect. The room was exceptionally clean, location was excellent. We encountered no problems whatsoever, which allowed us to enjoy our stay in Chicago. We make the trip every summer, so I will continue to book our room at the Omni.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Omni Hotels & Resorts
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,820 - 1,826 of 3,495 reviews

Reviewed 30 June 2014

I wish I could give this hotel a better review. We visited over the weekend with our kids and at first had a great experience. The room was as expected and the location of the hotel was excellent. It was my birthday, and the hotel surprised me with a complimentary cake on our first night there. They also dropped off two goodie bags with cookies and milk for our kids! However, on our last night there the people in the room next to us played very loud music and we had to call security to address the issue. They did respond right away, however the walls were so paper thin even though they turned their music down, it was not enough to make us comfortable. If our kids were not with us we could have maybe dealt with it, however for the price we paid to stay at this hotel we expected a top notch visit! Also, I left a pair of brand new shoes behind and when I called the hotel they said the maid did not find them. While they were friendly and responded to my inquiry right away, I am very disappointed the maid stole my shoes and the hotel did not offer to reimburse or make the situation right.

  • Stayed: June 2014, travelled with family
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1  Thank Alissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omni_Manager, Manager at Omni Chicago Hotel, responded to this reviewResponded 2 July 2014

We apologize for the noise issue with the guests next door. It’s our goal to make sure all guests have a good night’s sleep. If you were still not comfortable after security had them turn the music down, we would have done our best to move you to another room, but depending on the hour that might have been a bigger hassle to pack up your suitcases. We’re sorry that you left your shoes behind as well. We have a very high success rate of finding lost items and sending them back to our guests, but we are sorry that your shoes were not found in the room. The report is on file and we will let you know if they are found in the near future.
Aaron, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Stayed in downtown Chicago for the first night of our honeymoon. The location and service were great. The staff was friendly, helpful and went out of their way to make our visit special. The rooms were spacious and well appointed. The TV in the bedroom part of the suite was an old tube TV. The remote didn't work. Small things considering we didn't stay downtown to watch TV. Overall, I would certainly stay again.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

This hotel has wonderful staff members particularly in the 626 restaurant; however, management needs work. Also...the Omni frequent stayer program is not as good as others. Rooms are a little worn...needs new carpet, paint & upholstery.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Shari B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

Stayed at the Omni with three girlfriends for a long weekend getaway last summer. The room was spacious enough for the four of us, since we were really only in the room to sleep and get ready. We liked that it was within walking distance to pretty much everywhere we wanted to go, and if not, it was very easy to grab a cab. Had drinks and appetizers at the on site restaurant, and all were very good. Would definitely stay again!

Stayed: July 2013, travelled with friends
Thank DCT0210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We arrived at The Omni at 5:30 in the morning,they were kind enough to let us check in early. Even though our room had no view,it was clean and comfortable. Our teenage daughter became sick on our first day there,when we called down to ask where the closest drugstore was,the girl that answered the phone offered to send up broth,saltines,ginger ale. She told us where the closest emergency room was located. She even offered, if we were checking out that day,for a much later check-out. The Omni is located on the Magnificent Mile,so it is close to shopping and restaurants. They have umbrellas you can borrow. Every staff member we encountered was very nice. The rooms are spacious with a separate living area and a nice sized bathroom. Overall a very nice place to stay in Chicago. We did eat at their restaurant 626,it was ok,not great.

  • Stayed: June 2014, travelled on business
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Thank Californian62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

This was a return visit after about a year. Had a great room, view toward the west and north, corner room so away from the Michigan Avenue traffic and noise. Comfortable bed and spacious enough to have our adult son "crash" on the foldout couch as the bedroom is separated from the "living area." Verdict on the fold out from our son; just like any other fold out bed - not a great sleep. Desk, dining room, and entry staff were all very personable and helpful. But, the room and many other areas of the hotel need some attention. The carpet in our room appeared ripped and bunched and there was a very noticeable gash in the bathroom area; the wall needed to be repaired. Sign up for the hotel "club" and you get some nice perks - paper, coffee, juice delivered to the room! Nice place in a great city and good layout for the suites.. now if management would pay attention to the maintenance this would be outstanding.

  • Stayed: June 2014, travelled with family
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2  Thank NeedSher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Chicago Hotel

Address: 676 North Michigan Ave, Chicago, IL 60611-2883
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Chicago
#24 Luxury Hotel in Chicago
#26 Romantic Hotel in Chicago
#27 Family Hotel in Chicago
Price Range: £132 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Chicago Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
The only all-suite luxury accommodations on Michigan Avenue are now even better - located in the heart of the city, the Omni Chicago Hotel is celebrating its recent renovation. The $11 million transformation includes a renovation and upgrade of all public space, and newly appointed guest suites, including 10 specialty suites. Inspired by Louis Sullivan's intricate sketches, the Chicago School's building materials of terracotta, limestone, steel and brick and the whimsy of modern sculptures synonymous with the city, the new Omni Chicago guest room is truly a reflection of Chicago's unique blend of modern and historical charm. ... more   less 
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Also Known As:
Omni Chicago

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