Staying in this hotel for a work conference. Arrived with my coworker, only to be told that one of the two rooms was ready, but if we wanted it, we'd have to pay a $25 early check-in fee... What? If the room is ready, what difference does it make? Not off to a great impression. After finally getting settled in, we inquired about the location of the packages that we had shipped to the hotel for our conference. We were told that we had to go to the UPS store, which is on the first floor of the hotel. When we arrived, we were informed that there was a $20 per package handling fee... I've never heard of such a thing!! We paid to have the items shipped (by UPS, by the way) and now UPS is charging us on the back end to give us the packages we already paid for?? Not to mention we had to lug our own packages to their destination. So I'm not sure how that qualifies as "handling" on their part.
As far as the room... The rooms are clean and quaint but not too large. Good quality shampoo products, etc. My room is quiet.
We are staying on the executive level, which does have some nice perks, and I highly recommend it. Breakfast is available, and there are complimentary non-alcoholic beverages available most of the day. They provide some hors d'oeuvres in the evening, but when we went by last night, they smelled and looked unappetizing. Basically, they had a spread of various pastas, which seemed kind of heavy and strange. I was expecting more typical offerings that didn't require a lot of fuss (like the pasta would have). To be fair, we didn't eat any of it, so it might have tasted better than it looked, but I think they would be better off if they offered finger foods and maybe wine. There is a tended bar there, which is kind of cool if you don't mind paying high prices. I don't mind kids, but just to mention that you should not expect a classy, sophisticated experience... There are tons of kids, as well as tons of dishes, piled everywhere!
Having said all of that, I do think it's a nice perk, especially the drinks... A soda on the room service menu is $4!!! So the fact that I can walk down the hall and grab a soda is nice.
Probably my favorite perk is the executive level elevators that are just for those guests. Keeps you from waiting forever on an elevator, since the elevator only stops on certain floors.
The bed is very comfortable. The housekeeping staff is friendly. But I find the extra fees ridiculous and difficult to justify.
The location is decent, but if you are interested in the shopping district, be prepared for a little bit of a walk or plan to take a cab.
- Official Description (provided by the hotel):
- North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more less
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- Also Known As:
- The Palmer House Hilton Hotel Chicago
- Hilton Hotel Chicago
- Hilton Hotel Palmer
- Palmer House Chicago
- Chicago Palmer House Hilton
- Palmer House Hilton Chicago
- Palmer Hilton House
- Hilton Chicago
- Chicago Hilton