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“Great Hotel, great location and a true 5 Star experience” 5 of 5 bubbles
Review of The Ritz-Carlton, Chicago

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The Ritz-Carlton, Chicago
Ranked #38 of 187 Hotels in Chicago
Certificate of Excellence
Edmond, Oklahoma, United States
Level Contributor
6 reviews
3 hotel reviews
“Great Hotel, great location and a true 5 Star experience”
5 of 5 bubbles Reviewed 18 July 2012

I would recommend this hotel to friends and I would definitely stay there again.... the room with the lake view was fabulous... the Hotel Staff and accommodations where on par for a 5 Star hotel but for its location on The Magnificent Mile the Ritz is hard to beat!

Room Tip: You must request a lake view room!
See more room tips
  • Stayed July 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cecil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,150 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (562)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
London, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 July 2012

The Ritz Carlton is located above a shopping mall so you have to take an elevator to the twelfth floor to get to the reception desk. But once you make it up there, it's a million miles away from the hassle and bustle of the street below. There's a relaxed lounge bar under a conservatory roof to grab a drink whilst planning the day ahead.

The reception staff where efficient and gave us a mini tour of the facilities available - the bar, restaurant and fitness centre/swimming pool. We got a room upgrade and ended up with a splendid mini-suite consisting of a bedroom and separate lounge. The bed was luxuriously comfortable and the bathroom very spacious. The turndown service was effectively a second daily cleaning of the room, with fresh towels and bottles of water provided.

All in all a great hotel for any trip to Chiacgo.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York, USA
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 17 July 2012

Walking into the cool blue and white colors of our exquisite room facing Lake Michigan took our breath away. Sailboats, people 'swimming', skyline -- and the evening bright red sunset in the west -- one could have stayed in the room the whole time! But too much awaiting us -- after our in-room brunch off to a ballgame then back for the Spa. Being a lap swimmer, it was wonderful to have the extra length in the pool. The spa attendant kindly helped me find my locker! Brunch Sunday at the DECA Restaurant was another treat -- who would ever think of red wine poached eggs with mushrooms and pearl onions. Most important to my husband and I are the beds in all of the Four Seasons hotels we have stayed in -- the Ritz-Carlton didn't disappoint. We shut those glorious curtains that block all light and got the best rest ever. One important point to me at my age was that I could get in and out of the bath with ease! Wonderful stay and wonderful staff. Thank you.

Room Tip: If you can possibly face the Lake, do it!
See more room tips
  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
237 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

My husband and I travel a great deal and this is our favorite hotel in the United States. We have stayed at this hotel several times and we have never been disappointed. From the moment that we arrived until the moment that we left, everything was perfect. The staff is so well trained, the rooms are so clean, spacious and inviting that we hated to leave the hotel.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jscottjoplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
st. louis, mo
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

My wife and I stayed 3 nights. Been to Chicago many times and have stayed at several different types of hotels and I would say this rated as one of the best. Phenomenal service, great locale - we walked everywhere from dinners to playing at the beach. They took care of us and some friends after a last minute announcement it was their anniversary! Great views only wish they had some type of rooftop bar / summer lounge. Wife loved the slippers and lotions and I was even able to get a couple pair of shoes shined for free!! If u r up scaling and do not feel like setting fire to your wallet via the trump or peninsula, this should work beautifully...

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank murphym35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

Everyone needs to stay at Ritz Carlton once when they visit Chicago. By far, It was the best hotel and service I've ever experienced!

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CEich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
60 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 bubbles Reviewed 15 July 2012

This is obviously a hotel with an unbeatable location, and very upscale. As someone who has visited Chicago several times over the past 25 years, I chose it for a family (wife and 2 kids) vacation of 3 days ... because of its location and high standard. We also had a good deal (getting 3rd night for free), otherwise I would have opted for 2 lake view rooms at the nearby Drake ... a more nostalgic hotel, where I stayed a few years ago.

We booked a Michigan Avenue suite, with - as advertized and confirmed through a follow up phone call - 2 queen sized beds. Interestingly - after having flown over the atlantic - we were lead to a suite with 2 single beds and a sofa bed. Hence going back to the reception and dragging our luggage to rectify the situation. The second go, was a suite with 1 queen sized bed and a sofa bed .... not what we booked. On the next complainning trip to the reception (me now irritated and loud voiced) ... we got an additional suite for free that was interconnecting with the original one. I wonder why the booking mess ?

Other than that it was a pleasent stay. The rooms are well appointed, but not to the standards of a 4 Seasons in my opinion... unlike the common areas which are superb. But it is not a big thing, as one is rarely in the room in summer time, except to sleep.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sherif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#13 Spa Hotel in Chicago
#15 Family Hotel in Chicago
#26 Luxury Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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