We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Above and Beyond”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Ritz-Carlton, Chicago
Ranked #48 of 188 Hotels in Chicago
Certificate of Excellence
San Francisco, California
Level Contributor
135 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Above and Beyond”
Reviewed 1 August 2012

I don't travel a lot on business, and when I do I normally stay at very nice (but not luxury) hotels. But every now and then I score and get to stay at a place like the Ritz Carlton and I am reminded why they are considered luxury and why they command the high prices that they do. Just perfect, from check-in to check-out, they seem to anticipate everything. The rooms are beautiful and large with great views. The beds are very comfortable. The towels are soft. The showers have good water pressure. The staff is nice. I could go on. Frankly, all things that could be taken for granted. But the same things can't always be said for other hotel chains, even some of the very nice ones. And to top it off, it's in the heart of Chicago's Magnificent Mile so shopping, dining, lakeshore walks, etc. are all nearby. Much nicer than staying in the loop.

I'm far too cheap to stay at the Ritz on my own nickel, and my company doesn't often spring for such nice digs. But I highly recommend this hotel to anyone who is traveling to Chicago, and I will stay there again every chance I get.

Room Tip: Personally I like high floors on the north side of the building to get a beautiful view of the lake...
See more room tips
  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElliottCooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,241 reviews from our community

Traveller rating
    1,603
    376
    164
    63
    35
See reviews for
550
589
77
787
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (568)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richmond, Virginia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 July 2012

From the moment we strolled into the Hotel we were greeted with smiles and hellos. Pulling our own luggage (no thank you we've got it) we were directed to the Lobby on the 12th floor. The front desk there had us heading to our room in less than five minutes including a personal walk with us to the elevators and more smiles. The room on the 26th floor had an amazing view of the City and Lake. Bed and bathroom rated as close to the best. Spa treatment for my wife was worth every penny.We stayed two nights and had a catered breakfast and lunch that hit the spot.

Room Tip: Hit the "original pancake house" for breakfast or lunch, a five block walk.
See more room tips
  • Stayed July 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vayden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Illinois, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2012

From the moment we arrived, we were treated so very special by each and every person we met at your wonderful hotel. Your first class accommodations made our daughter's wedding feel even more special from start to finish. Everyone made sure that we had anything and everything we could possilby need--plus some very nice surprise deliveries for the Parents of the Bride. You have amazing employees!!!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 30 July 2012
Dear Diane,

Thank you for writing a review for your stay at The Ritz-Carlton Chicago. I'm so happy to hear your stay with us was memorable, especially during a very special weekend for you and your family during your daughter's wedding. I'm so pleased we were able to help you enjoy the weekend in Chicago.

Thank you again for taking the time to provide your feedback. We truly appreciate your kind note and look forward to welcoming you back soon.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2012

As a part of our 1 year anniversary midwest excursion, my husband and I spent 2 nights at the Ritz-Carlton Chicago. Our stay was magnificent. The Ritz-Carlton Chicago, is first class all the way. The 12th floor lobby is beautiful and inviting. During our stay we personally encountered about 10 employees (concierge, valet, bellman, doorman, room service, etc.); every employee was exceptionally courteous and helpful.

A few things that we especially liked include the view from our 29th floor room, we had a city view, but Navy Pier was also visible from the corner of the large picturesque window; the bathroom, which was large and included a double sink and a soaking tub; the mini-bar, which was handy and not any more expensive than an average hotel; and the overall size of the room.

Although we are a modest, middle-class couple, we felt like royalty during our stay at the Ritz-Carlton. If you want to get the best out of your time in downtown Chicago, consider spending some time at the Ritz-Carlton. The location is perfect. The hotel is connected to the mall; it is directly across from the John Hancock Observatory; also it's a very short walk to great pizza at Gino's East; we even walked back to the hotel from Navy Pier.

Room Tip: Book directly from the Ritz-Carlton site, it was the best deal.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SWKeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 25 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 July 2012

Lovely and clean hotel - just what you'd expect from a Ritz Carlton/ Four Seasons. Very nice location and the lobby is well above the noise/crowds on Michigan Ave. The staff was very friendly and helpful. Restaurant breakfast was delicious. The fitness center, however, was fine but not up to the usual Four Seasons standards. Low ceilings and small space with no views - not the norm for these hotels. All in all a great few days in a fantastic location.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 24 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2012

The room was amazing, the staff was so attentive and a special thanks to Rosie for making sure we had everything we needed during our visit. I would suggest you ask for a room on the top floor so you can see the entire city. The view will take your breath away.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clearview S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 7 August 2012
Dear Guest,

Thank for taking time to review our Hotel. It means so much to us to hear your feedback. I'm so happy you enjoyed your stay with us and of course, the gorgeous view.

Thank you again for your review. We look forward to welcoming you back to The Ritz-Carlton Chicago soon!

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normal, Illinois
1 review
Reviewed 26 July 2012

Our stay was absolutely spectacular. Could not ask for anything more, First class, all the way. Our room was beautiful, spacious, immaculate, fab view . Maybe the best stay experience ever for us. We arrived on Sat afternoon for a 530pm wedding at a nearby museum. Out room was ready for us upon arrival. 20th floor with a north east view. We were so happy to observe the lake, beach and boats.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ray b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 26 April 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#9 of 188 in Chicago
4.5 of 5 bubbles 1,554 reviews
Magnificent Mile
Four Seasons Hotel Chicago
Magnificent Mile
The Peninsula Chicago
The Peninsula Chicago
#3 of 188 in Chicago
4.5 of 5 bubbles 1,429 reviews
Show Prices
Show Prices
Show Prices
Gold Coast
Waldorf Astoria Chicago
Waldorf Astoria Chicago
#15 of 188 in Chicago
4.5 of 5 bubbles 2,238 reviews
Near North Side
The Langham, Chicago
The Langham, Chicago
#2 of 188 in Chicago
5.0 of 5 bubbles 2,262 reviews
Gold Coast
Thompson Chicago, a Thompson Hotel
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Odigeo, Ebookers, Marriott, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com and HRS so you can book your The Ritz-Carlton, Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing