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“Ritz Carlton”

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The Ritz-Carlton, Chicago
Ranked #52 of 190 Hotels in Chicago
Certificate of Excellence
Brantford, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ritz Carlton”
Reviewed 14 July 2014

You will not be disappointed if you choose this hotel while visiting Chicago. I stayed in a suite and the room was comfortable, clean and very pleasing to the eye. The gym was probably the best equipped facility I've seen in any hotel. It was spacious, it had complementary bottled water and towels and offered many choices including cardio as well as weight training equipment. The most notable and memorable experience though was the quality of service from the staff at the Ritz Carlton. I'm including everyone, the culture at this hotel makes the stay a very pleasurable one. Lou

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank LOU D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 8 August 2014
Dear Lou D,

Thank you for sharing your recent experience with us on TripAdvisor!

We are delighted that you had such an enjoyable stay with us and were pleased with all aspects of our hotel. I am thrilled to hear that your experience with our staff was so positive as I believe that is always what makes a hotel stay so memorable.

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago, Illinois, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

This is our absolute favorite hotel. From the moment we arrive until we leave it is a pleasure. The staff is always lovely, the rooms are a dream and we always feel very special. The experience exceeds our expectations. We have stayed there many times over the past 25 years and every time are sad when we have to leave. It is the perfect restorative oasis in a wonderful city.

Room Tip: I love high and facing south-east.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Robyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 14 August 2014
Dear Robyn S.

Thank you so much for sharing your experience with The Ritz-Carlton Chicago (A Four Seasons Hotel) on TripAdvisor!

We truly appreciate you taking the time to share you feedback and I am thrilled that our hotel is your favorite!

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormond Beach, Florida
Level 6 Contributor
316 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 13 July 2014

Love this location! Close to the lake for romantic walks or running for exercise; right on Michigan for shopping, tons of food and drink establishments all around and easy to access the "L" for a Cubbie's game.
Room was large with amazing views! The front desk, room service, and house cleaning staff I interacted with were all super nice. John and Dozzy at concierge were perfect!! Rommell is a friendly and wonderful bartender at the Dece in the lobby.

Room Tip: Corner room facing lake.
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank JPGTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 14 August 2014
Dear JPGTR,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your feedback!

I am delighted that you had so many friendly interactions with our staff and were able to experience some of the many amenities that Chicago has to offer.

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 6 Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 13 July 2014 via mobile

This is a wonderful hotel in the heart of magnificent mile shopping district. Such a great staff with Matt at the front desk highlighting our stay! Thank you for the upgrade and helping us have a beautiful time on our anniversary! We will be back! Parking at water tower place is available off of east chestnut street in the same building below an 8 story mall. The hotel lobby is on floor12 and you need to go through three elevators if you self park at the mall.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Sean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 15 August 2014
Dear Sean G,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your feedback!

I am delighted to hear that you had an amazing time in Chicago and had so many positive interactions with our staff during your visit!

Thank you for detailing parking at Water Tower Place as it is a common question for our guests!

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Rapids, Michigan
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2014

Stayed here this 3 day weekend. An excellent location for all that Michigan Avenue has to offer. Had a facial today that was just fantastic - wonderfully relaxing, and my skin is glowing! Daniela is superb - request her if at all possible. Absolutely wonderful!

Room Tip: The higher floors on the lake side have incredible views of Lake Michigan.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Service
Helpful?
Thank gkdowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 15 August 2014
Dear gkdowney,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback.

I am delighted to hear that not only did you have an enjoyable stay with us but had a wonderful spa experience with Daniela!

Thank you again for taking the time to share your stay with us and we look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City.

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
Reviewed 11 July 2014

Myself and my family wanted to celebrate my parents 50th wedding anniversary. I spoke with Sarah and told her our needs and expectations and she took care of everything. Not only did she get a us a great rate but figured out how to get us in on a busy weekend in Chicago. We even found room for our 4 lb Yorkie LuLu...Sarah you are the best...thx CL

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank whitewinesipper13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 15 August 2014
Dear whitewinesipper13,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback.

I am delighted to hear that you had such a wonderful experience with Sarah and that we were able to accommodate all members of your family, puppy included!

Thank you again for sharing your experience and we look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
2 reviews
Reviewed 10 July 2014

Following my stay at the Four Seasons in Toronto we then had a 1 night stay at The Ritz; a very different feel but wow again! The staff were again stupendous and couldn't do enough for you; the room superb as well as the first class decor. Ideal for those that wish to shop till you drop!! Next door to Macy's and on the door step to Michigan Avenue. I'll be back again so please for those that have never had the opportunity of staying in a Four Seasons Hotel give it a go; You'll love it.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, 15 August 2014
Dear Linda H,

Thank you so much for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your feedback.

I am thrilled that you had such an enjoyable stay with us as well as our sister property in Toronto. Each of our hotels have their own feels but we pride ourselves on all having the same level of service and I am delighted that you agree!

Thank you again for sharing your stay with us and we look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Chicago

Property: The Ritz-Carlton, Chicago
Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#16 Spa Hotel in Chicago
#32 Luxury Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons

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