We checked in on 16th March 13 @ 8:00 AM and have ready requested early check in as we were taking a 16 hr flight to reach Chicago
Unfortunately the hotel staff did not even bothered to call back despite repeated calls from us until 4:00 PM and were given a king bed instead of a twin bed request as we were 2 adults traveling together and were denied acess to gold lounge for payment where as we came to know later they gave access to people occupying even the rooms though the Front desk Manager Stella promised we would be indemnified for this but she never turned back during the whole stay.
Upon checking in we found our suite was smelling like a smoking room where as we have booked a non smoking twin bed room.
Though upon complaining we were told there was no other option instead and we can take a room (a degrade) and were finally given half the price for staying at same room which smelled like a smoking room during my whole stay.
Guys be particular to book what you want and make sure you get thisMore
- Free Wifi