My husband and I are former Chicagoans and have stayed at the Fairmont several times in the past. I've also run several business meetings at the Fairmont when I worked in downtown Chicago, so I'm very familiar with the Fairmont. Granted, the hotel has been totally remodeled and is quite beautiful. However, their customer service was average at best. The front desk guy was very "businesslike" when we checked in. I can't say he was "friendly" and he never smiled while checking us in. We were there only one night, the Tuesday before Thanksgiving and the hotel seemed rather quiet and empty. We came to visit family for the holiday, but decided to stay downtown our first night back home to enjoy downtown. Upon getting to our room, we had to call the desk about the mini bar not being completely stocked because we didn't want to be charged for items we did not consume. I also had to request hypo-allergenic bed pillows because I'm allergic to feather pillows. It took almost an hour to get them delivered. Also, the "necessary" items such as Kleenex and toilet paper were scant. We had to request additional items during our one night stay. The desk clerk said we would have a lake view when we checked in, however with so many condos either already in place or being constructed, the lake view was almost non-existent. The only good thing about the view was that we were on a higher floor. A city view would have been much nicer. This room was part of an air/hotel package booked online, so we got a better rate for the room than if we had booked the room by itself, but still the price was too steep for a one night stay. The room service and on site restaurant prices were way too expensive as well. There was also a charge for Wi-Fi, which we chose not to use. It was really cold that week in Chicago, so we didn't venture out very much to reacquaint ourselves with the city that evening. The room was extremely cold when we initially checked in, so we had to turn the heat up to almost 80 degrees to get warm and stay warm. The mirrors started to fog up once we did that. Bottom line, our experience at the Fairmont was just "OK". Would probably stay again, but only at a much more discounted rate.
- Official Description (provided by the hotel):
- Discover Chicago. Overlooking Grant and Millennium Parks, the Fairmont Chicago features 687 guest rooms including 65 suites. For our more discerning guests, reserve our exclusive lifestyle hotel experience, Fairmont Gold. Columbus Tap offers a quintessential Windy City tap house experience with fresh Midwest-focused menu. Start the day off right with breakfast in the Millennium Room. Enjoy a curated menu of crafted signature cocktails and word-class wines by the glass paired with contemporary small plates in THE BAR. mySpa is an 11,000 sq ft urban sanctuary featuring 8 treatment rooms and a fitness studio. Ideally located just steps from Navy Pier, the Magnificent Mile, the Theatre District and world renowned museums, the Fairmont Chicago, Millennium Park is perfect for business or pleasure. ... more less
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- Also Known As:
- Fairmont Chicago Millennium Park Hotel Chicago
- Fairmont Hotel Chicago
- Chicago Fairmont