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“A taste of Chicago”

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Fairmont Chicago Millennium Park
Ranked #89 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Ontario, Canada
1 review
“A taste of Chicago”
4 of 5 bubbles Reviewed 25 August 2014

From start to finish, the staff were friendly and accommodating. The room was clean and spacious and the view on the 36th floor was amazing!! The concierge desk was extremely helpful in showing us our way around Chicago. Thanks for making our visit to the Windy City a good one!

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Monique G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear Monique G,
Thank you for posting a review on TripAdvisor. I am delighted that you enjoyed your stay on the 36th Floor and especially the staff and the view.

I hope to welcome you back to the Windy City soon.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Los Angeles
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 24 August 2014 via mobile

The sad thing is that the fairmont brand is a top notch brand with hard working employees and a nice history. The problem is this hotel. The entire checkin front desk staff is rude, smug, and most of all, lacks any sort of customer service skills that can't be taught to a robot.


My room was not cleaned (probably an oversight) but I mentioned it. Without apology or real resolve, while checking out the head of the bell desk in fact, just kind of moved on to charging me and giving me a fake smile.


There were parties in the hotel rooms (I heard on my floor) famous porn stars (in the lobby w a camera crew) drunks and what looked like an escort sizing me up at the bar.

So when I asked the question: why don't you guys include wifi in the rate, the smug gentleman smiles and says: well sir. Most luxury hotels don't. I looked at him and did not think to have to justify myself but the audacity to assume I a) don't stay in luxury usually b) but to just explain it a bit nicer wouldn't have been hard would have?


This is the worst hotel experience I have ever had. Period. Awful. Dirty hotel and terrible front desk staff.


As for the valet and bell desk: very very nice and helpful.

Stayed August 2014, travelled on business
Helpful?
5 Thank Johan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear Johan M,
Thank you for posting a review on TripAdvisor. I appreciate your feedback and value your comments. I will share your insights with the Director of Front Office. Our internet offers guests the security of a sophisticated firewall preventing many aggressive viruses that unsecured networks do not provide. Our premium internet is 7Mbps, faster than many home internet providers. May I suggest joining Fairmont President's Club before you next Fairmont stay? Membership is complimentary and offers guests complimentary internet access.

I hope your travels bring you back to the Windy City soon.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux Falls
1 review
4 of 5 bubbles Reviewed 23 August 2014

Great place to stay but room service was poor
A bit costly for the service provided
Very helpful staff otherwise
Neat and clean
Easy access to airport
Close to downtown-going there with family is good

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Mir A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear Mir A,
Thank you for posting a review on TripAdvisor. I am delighted that you enjoyed your conference especially the very helpful staff.

I look forward to welcoming your family back soon.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomingdale
1 review
5 of 5 bubbles Reviewed 23 August 2014

The gold floor experience is so memorable. The staff is personable, helpful, kind and warmly celebrated my husbands birthday both in the lounge and with a bakery surprise in the room. The room layout we liked and the couch by the window, the view and the robe made it relaxing. We have stayed in Fairmont Golds before and this is now our go to when coming from the suburbs for a city treat!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Patrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear Patrick N,
Thank you for posting a review on TripAdvisor. I am ecstatic that you enjoyed your stay on Fairmont Gold to celebrate your husband's birthday.

I hope to welcome you back next year to celebrate too.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 23 August 2014

Nice hotel located just off Michigan Ave. Walking distance to Navy Pier and shopping district. Lots of restaurants close by. Park is right down the block. Stayed 2 nights for a business trip and would bring the family back to stay here. Parking is a bit expensive, but if you park in one of the business garages close by, not a bad when comparing to other places in the city.

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Michigan4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear Michigan4ever,
Thank you for posting a review on TripAdvisor. I am thrilled that you enjoyed your stay especially our location. If I may offer a suggestion, many hotels offer parking at a discount when packaged with a guestroom.

I look forward to welcoming your family back soon.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danville, California
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 23 August 2014 via mobile

The fairmont golf floor is nice but if you are lucky to be on the 37 th floor -
The other floors are dated but the top floor is amazing and beautiful rooms -
Would definitely stay here adding if the top floor is an option -
Fantastic views and great service at the gold lounge -

Stayed August 2014
Helpful?
Thank AOK12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear AOK12,
Thank you for posting a review on TripAdvisor. I am delighted that you enjoyed your accommodations and the view from the 37th floor.

I look forward to welcoming you back to the Windy City soon.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waukee
1 review
5 of 5 bubbles Reviewed 22 August 2014

This is a outstanding hotel with beautiful rooms, great views of the lakefront, walking distance to Millenium park and other Chicago sites. I really enjoyed staying there. The valet parking is a bit steep as is the premium internet if you are not President's Club member but all in all a great experience.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontChicago, Manager at Fairmont Chicago Millennium Park, responded to this review, 4 September 2014
Dear Judy W,
Thank you for posting a review on TripAdvisor. I am thrilled that you enjoyed your stay especially the views and the location.

If your travels bring you back to the Windy City, I hope you think Fairmont.

Kind Regards,
Ken Hall
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Chicago Millennium Park

Property: Fairmont Chicago Millennium Park
Address: 200 N Columbus Dr, Chicago, IL 60601-7802
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Green Hotel in Chicago
#24 Spa Hotel in Chicago
#40 Romantic Hotel in Chicago
#46 Business Hotel in Chicago
#47 Family Hotel in Chicago
#53 Luxury Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont Chicago Millennium Park 4.5*
Number of rooms: 687
Official Description (provided by the hotel):
Discover Chicago. Overlooking Grant and Millennium Parks, the Fairmont Chicago features 687 guest rooms including 65 suites. For our more discerning guests, reserve our exclusive lifestyle hotel experience, Fairmont Gold. Columbus Tap offers a quintessential Windy City tap house experience with fresh Midwest-focused menu. Start the day off right with breakfast in the Millennium Room. Enjoy a curated menu of crafted signature cocktails and word-class wines by the glass paired with contemporary small plates in THE BAR. mySpa is an 11,000 sq ft urban sanctuary featuring 8 treatment rooms and a fitness studio. Ideally located just steps from Navy Pier, the Magnificent Mile, the Theatre District and world renowned museums, the Fairmont Chicago, Millennium Park is perfect for business or pleasure. ... more   less 
Reservation Options:
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Also Known As:
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Chicago Fairmont

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