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“Friendly service ”

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Hotel Blake Chicago
Ranked #34 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed 6 March 2014 via mobile

Visited the Blake 4 -6 March room 1102 I had a very late check in but the front desk were very helpful with my car. Once in the room I notice it was very hot. I adjusted the controls on the heater however the heater had a mind of its own. I even turned it off per the instruction of the front desk and the heater came back on. So the first night was a sweat box. The second night was alittle better after I open all the windows. So I hear the hotel had room service, starting from 0630am - 1130pm. After a night of sweating and tossing and turning I felt very hungry. I call room service at about 0645am, no answer. I called again 0650. No answer. I call again and again and again, guess what? No answer. I call the front desk, the desk tries to connect me... no answer. So I get dress and visit the restaurant. I entered and was seated at around 800 am. I asked the greeter about room service and she stated, yes we have room service, i stated, well I call several times with no answer, and she states, well someone was here. That conversation ended. The food was terrific by the way. Flamenco omelet, outstanding!!! . So I finish breakfast and head back to the hottest room I've ever been in.

Stayed: March 2014, travelled solo
1  Thank po153c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 7 March 2014

Thank you for sharing your experience at the Hotel Blake Chicago. I apologize for the issues with the heat in your room, and appreciate that you shared with us the number of your room during your stay to ensure that we can address the problem. We are pleased that you found our staff to be friendly during your stay. We value your feedback and look forward to your next stay.

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851 - 857 of 1,992 reviews

Reviewed 27 February 2014

Room was great, had driven all night was able to check in at 10 am. The service was 5 stars in everything. Which my plans had more Chicago trips. Price was 120 for the night.
Excellent value
Excellent service
Great rooms cant say enough good things about them

Stayed: December 2013, travelled as a couple
1  Thank Ron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 3 March 2014

Thank you for sharing your wonderful stay with us at the Hotel Blake Chicago! I am thrilled to hear that we could go above and beyond to make your experience memorable. I have passed your comments along to our staff and they were happy that they could help make your trip to Chicago enjoyable. We value your feedback and look forward to your next stay with us in the Windy City!

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Reviewed 16 February 2014

While our room has some minor maintenance issues, we thoroughly enjoyed our stay and the staff. We did not go to the bar (open 5-9 p.m. nightly) or the restaurant. We have favorite restaurants around town that we enjoy. Very convenient to the Red Line so you can park your car & get around Chicago easily. We did self park (garage 1 block away) but could do valet (parked at same location). We expected there to be a trash can and a recycling can - but no recycling program at the hotel.

  • Stayed: February 2014, travelled as a couple
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2  Thank Fred-n-Sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 17 February 2014

Thank you for sharing your recent experience with us at the Hotel Blake Chicago. I am glad that you enjoyed your stay. Our staff is pleased to learn that they were a memorable aspect of your experience. I do hope you get a chance to try our onsite restaurant, Meli Cafe, on your next stay with us. We would like you to know that we are consistently improving our green status and that we are green certified. We appreciate your suggestion in regards to recycling bins in the guestrooms and will take it into consideration for future updates. We value your feedback and look forward to your next stay.

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Reviewed 16 February 2014

I stayed in one of the king rooms for 4 nights while attending a conference at the nearby Hilton and then stayed another night in a shared double queen room with a colleague when our flight was cancelled. Overall, I thought the Blake was a decent place to stay and a good price, but I think it could be a much nicer place if they invested some more effort in cleaning the place and updating the rooms. There were a lot of weird stains, beds were awkwardly made, and the fan in our shared room was insanely noisy. The staff was incredibly nice, so I feel bad leaving such a mixed review--but unless things improve I will probably stay elsewhere in the future.

  • Stayed: February 2014
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2  Thank VAmawrtyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 17 February 2014

Thank you for sharing your experience at our hotel. Your feedback is important to us in order to ensure that we maintain high quality service and accommodations for our guests. While I am pleased that you found our staff to be friendly during your stay, I am sorry to hear about the issues with your room. You will be pleased to learn that I have taken this issue to our housekeeping department to ensure that this will no longer be an issue in the future. We value your business and hope you give us another chance to show you the best we have to offer our guests.

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Reviewed 14 February 2014

Staff are friendly and responsive. High ceilings, and windows that open. Old hotel that has been renovated tastefully. Within 2 blocks of CTA. Great views of Chicago Public Library building and Willis Tower if you're lucky. Clean. Large bathrooms but no tub. Ice only available by going to 12th floor.

Stayed: February 2014, travelled as a couple
2  Thank Timoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 17 February 2014

Thank you for sharing your stay at the Hotel Blake Chicago. I am pleased to learn that you enjoyed our property with special notice of our friendly staff and convenient location. We appreciate your kind feedback and hope to see you again in the near future.

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Reviewed 12 February 2014

Stayed one night and enjoyed my stay. The hotel is not directly next to a lot, however, it's within a few blocks of the magnificent mile & state street. We were able to walk to many different locations. For the people who are visiting from out of town, Gino's East Deep Pizza is directly across the street.

I recommend the valet service over the parking garages next to the hotel. You will pay a little bit more, but the convenience is worth it. Breakfast is not included, but they have a full restaurant attached to the property. The vents in the room were a little loud. The bathroom was fantastic. It included a lot of space, plus 2 sinks and a great walk-in shower.

I would recommend this hotel for shorter stays while you're in Chicago. It's good for 1 or 2 nights.

  • Stayed: December 2013, travelled with friends
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2  Thank DoubleEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 13 February 2014

Thank you for sharing your stay with us at the Hotel Blake Chicago. We are pleased to hear that you enjoyed your stay at our property with special regards to our spacious rooms and convenient location to attractions in Downtown Chicago. I appreciate your kind feedback of your stay with us and look forward to your next visit.

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Reviewed 6 February 2014

The location is not the best. We had a brick wall for a view. Only rooms facing the street have a view. A piece of wall molding fell and hit friend in head. Bar was closed even though sign said open Sunday. Only good thing is the restaurant is fabulous. When I go back to Chicago will stay elsewhere but definitely visit the restaurant to eat!

Room Tip: ask for a room facing the street
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  • Stayed: February 2014, travelled as a couple
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1  Thank robyn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas B, General Manager at Hotel Blake Chicago, responded to this reviewResponded 7 February 2014

Thank you for sharing your review of our hotel. We appreciate your feedback in regards to your stay, and I apologize for incidents endured on your experience. I would like to further discuss the details of your stay to ensure that these problems do not occur in the future as the guest experience is the number one priority of our staff. Please contact the hotel directly at 312-986-1234. We value your business and hope you give us another chance to show you the best we have to offer our guests.

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Additional Information about Hotel Blake Chicago

Address: 500 S Dearborn St, Chicago, IL 60605-1502 (Formerly Wyndham Blake Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#22 Green Hotel in Chicago
#32 Family Hotel in Chicago
#34 Romantic Hotel in Chicago
#55 Business Hotel in Chicago
Price Range: £90 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Blake Chicago 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Indulge in Hotel Blake, a landmark of luxury in one of downtown Chicago’s most vibrant neighborhoods, Printers Row. In walking distance to shopping, Millenium Park, Soldier Field, Willis Tower and many other cultural places, The Hotel Blake Chicago offers a robust taste of Chicago’s rich culture and diversity. ... more   less 
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Also Known As:
Wyndham Blake Chicago Hotel Chicago
Blake Hotel Chicago
Blake Motel Chicago

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