I recently was at the Swissotel on a business trip and stayed there four nights. I very much enjoyed the experience. My view from my room was extraordinary with large windows overlooking The Navy Pier and Lake Michigan. The pedway was a nice addition providing easy walking options on cold days. The pedway also has a Dunkin Donuts for coffee very close to the hotel. The elevators were very contemporary and interesting -- once I got the hang.
While all of this was great, my front desk experience was not. Check-in literally took me 20 minutes, once I was at the counter with an agent. It just seemed to take forever to enter info and make transactions. I went back to the front desk twice during my stay to make requests or ask for my folio to be presented with bar/restaurant options removed to a separate folio, and both times the employees told me that the computers were operating slowly and that I would need to stop by later. I could never figure out if the issue was the computers or untrained employees, but the front desk experience has some room for improvement.
Overall, a very good experience, and I would stay there again.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel