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“Average”
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #64 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Shreveport
1 review
“Average”
Reviewed 19 July 2014

A bit overprice, but location was primary reason for my choice. The toilet did not work in the first room I was assigned. The check in clerk seemed disturbed that I requested a quiet room away from the elevators. I finally received a decent room but felt the clerks could have done better. I disappointed that a coffee maker was not in room nor free in room Internet service.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Marielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 21 July 2014
Thanks for staying with us, Marielle! I appreciate your feedback on your visit, and I'm sorry that our team didn't give you the best impression. I want to assure you that our staff makes every guest's needs the top priority. Hope you'll be back for an even better experience in the future!

All the best,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Madison
1 review
Reviewed 18 July 2014

Very nice ambience and very comfortable rooms. My room was paid for by the conference so price was not an issue with me. I found the location to be great for downtown, half way between shopping and millennium park.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 21 July 2014
Thanks for taking the time to write about your stay, Charles! It's great to hear that you enjoyed the location, as well as the comfortable rooms. Hope you'll be able to visit us the next time you're in Chicago!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2014 via mobile

We stayed here for two nights! Beautiful, clean room with a great bathroom. Great bed, amazing view and perfect location! Need I say more?!
Apparently I do, cause they won't let me submit under 200 characters :-)
Stay here, you won't be disappointed!!!

Stayed July 2014
Helpful?
Thank 1983_lilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 21 July 2014
Thanks for visiting us -- I'm very happy to hear that you enjoyed your stay! It's great to hear that you enjoyed the room, view, and location. Can't wait to have you back again soon!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 July 2014

This is a beautiful hotel with great accomodations and a helpful staff. The hotel is located near the dead end of East Wacker Drive, which is not the most convenient location if one plans to walk to such places as the Art Institute or to the stores along Michigan Avenue. Parking is $65 per day. Meals are quite expensive, but Houlighans is about a block away and offers more reasonably priced food. The views from the rooms are quite impressive. The hotel is about a $7.50 cab ride from Union Station.

Stayed July 2014, travelled with friends
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 21 July 2014
Thanks so much for your kind words, James! I'm very pleased to hear that you enjoy the accommodations and staff on your recent stay. Your feedback is very helpful, and I can't wait to have you back for another visit in the future!

Safe travels,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2014

Loved this hotel. Someone on Trip Advisor mentioned to join the Swiss Hotel loyalty program ..which I did online in advance of the trip. We received free internet and health club usage. View is fantastic. We arrived at 10:30 am and they had our hotel room already and allowed us to check in. The river walk is a plus!

Room Tip: Join the Swissotel Circle at swissotel.com
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Cob55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 21 July 2014
Thanks for reaching out about your visit! I'm very pleased to hear that you took advantage of our rewards program and it's perks. Our team appreciates your kind words that you've left here, and we can't wait to welcome you back the next time you're in the city!

All the best,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton
1 review
Reviewed 16 July 2014

I stayed at this hotel while attending a conference. I had shipped a package to my name in advance, and the front desk staff alerted me to this at check in. Check in was easy. Nice large rooms, great fitness area, good location, poor internet connection. The day prior to checkout I asked for a late check out time of 1:00 PM, but was only given until 12:30. this was a hassle because I had a meeting. Other than that, the stay was good.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 18 July 2014
Thanks so much for your kind words on your recent stay! It's wonderful to hear that we could accommodate your trip's needs, and we hope that you had a safe trip home. Would love to have you back the next time you're in town!

All the best,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
1 review
Reviewed 15 July 2014

Great Hotel with a spectacular view. The hotel is close to the river where it is easy to catch a River Cruise Boat and experience an architectural tour of downtown Chicago. A river walk with good eating places is close to the hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Jeanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 16 July 2014
Thanks for writing about your recent experience with us, Jeanne! Can't wait to have you back for another visit to Chicago in the future. Wishing you safe travels until then!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Chicago

Property: Swissotel Chicago
Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#20 Spa Hotel in Chicago
#38 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Swissotel Chicago 4.5*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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