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“Over Rated”
Review of Swissotel Chicago

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Swissotel Chicago
Ranked #61 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Fort Wayne
1 review
“Over Rated”
Reviewed 1 August 2014

Great bed and good shower. But wouldn't pay this much for those two features again. Food was over priced. Good luck figuring out the elevator system. Valet parking over priced as well. Have stayed in hotels in larger cities and gotten better value.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 5 August 2014
I'm sorry to hear that we didn't give you the best experience possible, Marie. Thanks for reaching out with your feedback, and I hope that you enjoyed your overall trip to Chicago. I'll keep your comments in mind, and will continue to work towards giving our guests the best visit possible.

Best,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington Dc
1 review
Reviewed 31 July 2014

My first time at Swissotel wasn't so pleasant but this time around was really nice. The location is great. The staff is nice. The breakfast that was included was yummy. And we had a high floor and a beautiful view of the Navy Pier. Very nice stay. We will be back.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank macied1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 4 August 2014
It's wonderful to hear that you were pleased with your recent visit! Thanks so much for your compliments on the staff and breakfast. Looking forward to having you back in the future!

Take care,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lombard
1 review
Reviewed 30 July 2014

I was very impressed with the staff, the cleanliness, how quiet the rooms are and the fact that if you do not get your room serviced every day you get a $5.00 credit towards your room charges for each day. I know it;s not a lot of money but it shows that they are really encouraging guests to help the environment.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 1 August 2014
Thanks so much for reaching out about your experience, Deborah! It's wonderful to hear that you enjoyed everything from the staff to the rooms. I hope your trip home went smoothly, and look forward to having you back in the future!

All the best,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, Virginia, United States
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 July 2014

We spent 4 nights in the Swissotel Chicago in July. Our room had a great view and was very comfortable. We found all of the staff to be very helpful and professional, especially the concierge staff-they did a great job helping with reservations. The service was better than we've received at some "luxury" hotels in other cities. The hotel is a little out of the way, but is still very convenient to many downtown Chicago restaurants and shopping venues-it's a short walk. We'd stay here again on a return trip to Chicago.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank GSCinVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 1 August 2014
Thanks so much for your kind words on your stay with us. I appreciate your review, and I'm glad to hear that you were pleased with the staff's helpfulness. Hope that you'll be back to visit us in the future!

Take care,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano
1 review
Reviewed 29 July 2014

Amtrak put us up at Swissotel in downtown Chicago, 32nd floor, after a missed connection due to a late train. The view was stunning, the room superb, and the staff was outstanding. The only disappointment was the fact that the only dining option open in the hotel when we arrived on Sunday evening was The Palm, a breathtakingly expensive restaurant with a limited menu.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 31 July 2014
It's wonderful to hear that you enjoyed your visit, Michelle! Thanks for reaching out about your recent experience with us, and I hope that you'll consider returning for another visit the next time that you're in town. Hope the rest of your train trip went smoothly!

Take care,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dumfries
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

The location is excellent, the service staff are friendly and helpful, and the Palm is very accommodating with excellent food. You are charged for everything and at prices that are not worth it. I found the air conditioning insufficient for the room. No water, coffee or coffee maker in the room and be ready to pay high rates for room service, parking and internet.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Kenneth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 31 July 2014
I'm glad to hear that you were pleased with the location and service, Kenneth, but I'm very sorry that you weren't entirely impressed. Thanks for reaching out about what you thought, and I hope your trip home went smoothly!

Take care,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2014

This hotel is fine if you know going into it that every little thing costs extra. The pool, fitness center, and wifi are $15/day EACH. Even the cheapest of hotels include these things in the rate. There is also a $100 incidental fee charged to your card upon check-in. Everything else was fine, though. We were given a corner room which had wonderful views. Nothing special about this place. Probably would stay somewhere else next time.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this review, 31 July 2014
I wish we could've impressed you more on your visit, Rachel. Thanks for your feedback -- it's helpful to know where to look when making improvements. Hope you had a wonderful time in Chicago!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Chicago

Property: Swissotel Chicago
Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#37 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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