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Swissotel Chicago
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Reviews (4,851)
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2,529
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2,619 - 2,624 of 4,851 reviews
Reviewed 14 August 2014

Great hotel, very clean, comfortable. Be careful using the gym, pool, wifi because they all are an additional charge. They delivered a crib to our room with hassle, no charge. Also provided plenty of towels, toiletries. I would definitely recommend and hope to go back again one day.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Swissotel Hotels & Resorts
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this reviewResponded 19 August 2014

Hi, John. It's great to know you found our hotel to be both comfortable and clean, and that you'd stay with us again whenever you're in Chicago. The Penthouse Fitness Centre and wifi are free for Swiss Circle members, which is free to join--if you plan on returning for another visit (and we hope you do!), consider joining! Thanks again for choosing our hotel, and we hope to see you soon.

Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Excellent service, great location, valet and guest services were excellent and just an overall great experience for the family. I have visited the hotel several times and has always been a great stay.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Christoper D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this reviewResponded 19 August 2014

It's wonderful to know you always have a great stay at our place, Christoper. It sounds like we're taking care of everything you need on your trips to Chicago, and we look forward to doing just that next time you're in town!

All the best,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

I have never met a more rude, less informed front desk staff than I had the displeasure of dealing with at Swissotel Chicago. Their incompetence almost left me without a room during a business conference.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with Swissotel Hotels & Resorts
1  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this reviewResponded 19 August 2014

As you can imagine, I'm concerned to read your review, John. I truly apologize if you felt the staff was rude or unhelpful. If you'd like to discuss your concerns further, please don't hesitate to give me a call directly.

Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

On business in Chicago. Everything you would expect from a Swissotel and more!
Particularly impressed with the design of the room. It flows. Internet works without the ross. Good views. Appointments are smart.

  • Stayed: July 2014, travelled on business
    • Value
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Thank chichenuxmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this reviewResponded 19 August 2014

Thanks for the outstanding review! I'm happy to hear you enjoyed your visit and thought the views were great. We hope to see you again in the future.

Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Excellent location near Navy Pier. Hotel is well-run and our room on the third floor was outstanding. Our visit was to attend a conference held in the hotel but we were able to walk to other restaurants nearby.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank G L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stella S, Other at Swissotel Chicago, responded to this reviewResponded 17 August 2014

Thanks for your kind words! It's great to hear that you've been impressed, and I look forward to having you back in the future. Glad you were still able to do some sightseeing even though you were on a business trip!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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