My husband and I stayed at the Best Western Grant Park from July 8th to the 12th, and we were very happy with our accommodations.
In reading some of the reviews prior to booking, it’s very apparent that many people go to a less expensive hotel and expect 5 star all the way. This is unrealistic. If you are looking for 5 star, perfect location and quality everything, you’ll need to spend twice as much and go elsewhere. For those of you that are on a budget, and want a good, clean, convenient place to stay, this is the hotel for you.
All of the staff were amazingly friendly, fun and accommodating, except for the two girls that checked us in. Once the staff turned over, everyone was really great, but when we originally checked in we were greeted by employees that seemed like they didn’t want to be there, and had an attitude before we even gave our names. Next, we were disappointed to find that the King size bed room we had booked was not available, and they only had a Queen with no compensation for the downgrade. This would have been a small concession for us, but this could have been handled so much better by these two girls who obviously need some customer service training. We asked if the room had a fridge and were told no, so we hauled our cooler up to the room, only to discover that the room not only had a fridge, but it also had a microwave. The girls obviously don’t know anything about the rooms they are assigning. If we had been told that our King room wasn’t available, but we were being given a Queen with a great view, a fridge and a microwave, we would have been more than happy. These girls, however, really didn’t care if we were happy or not. Thank goodness for the turnover in staff, as everyone else was fantastic.
We were assigned room 501. It’s a corner room with windows on both sides, providing an amazing view of Grant Park, the lake, and a beautiful building. We loved the fact that the bedspread was white, as you could tell it was cleaned between guests, and you could sit on the bed without wondering what you might be sitting on ;). The bed was very comfortable with soft quality sheets, but the 4 pillows provided were extremely flat. I’m sure they would have provided additional pillows on request, but we didn’t bother asking. In addition to the fridge and microwave, which worked well (although I don’t think all the rooms have them), the room had a table and chairs, a flat screen tv, coffee maker and a safe. The bathroom did not have a tub, but it had a large shower. The toilet wasn’t working the best, but handled the job well enough that we didn’t say anything for the first two days. Unfortunately, it backed up enough that we had to eventually call maintenance. They were there in a few minutes, and fixed the toilet enough that we could make due for another day, but then had the same issue. This time, they agreed to leave us a plunger, just in case…. I’m glad they did,,,,,, Everything else in the room, including the AC, worked well, although we did loose power in the room the morning we were leaving. (I’m sure it was just a fuse or something.) House keeping did a good job, and we had no complaints. If used, they replace the coffee packages daily (one regular and one decaf), but we’d grab a couple extra off the cart in the hall in the mornings, so we could enjoy both a morning and afternoon coffee.
This is an older hotel, and not well insulated, so we did hear a lot of street noise, but nothing that kept us awake. We had an adjoining room next to us and you could hear everything in the next room. This is really only an issue if your neighbours are less than courteous. Unfortunately, we weren’t blessed with good neighbours, but we were able to suck it up.
Room tip: Since some of the TA reviews indicated that there weren’t enough plugs by the bed, we brought a multiply plug extension cord from home, so that we could plug our phones in by the bed at night.
The pool is on a roof top extended from the third floor. It was clean, but cold, so we didn’t go in. We did make use of their chairs around the pool so that we could get a little sun while on vacation. They don’t have loungers, so we spread out our beach towels from home when we wanted to lie flat.
The gym is clean and has a lot of machines, but I don’t think they get used often, or that they are maintained, as they looked better than they worked.
Valet parking, with in and out privileges, is available for $38 a day. To save a few dollars, we parked a couple of blocks away in a public parking lot for $20/24 hrs. It was a very convenient and cheaper option.
There are two grocery stores (one with alcohol), a Starbucks, and many restaurants within a few blocks, which made it very convenient.
Proximity to Tourist Attractions:
Grant Park is directly across the street, and it’s a close walk to many tourist attractions like the Aquarium, Solder’s Field, etc.
Millennium Park is about a kilometre away, but it’s still walkable and you get to see Buckingham Fountain and the big bean sculpture.
The Magnificent Mile is about 5 to 6 kilometres away. We walked to it (and beyond), but you can take the Number 3 bus (directly in front of the hotel) for $2.25/person.
Navy Pier is too far to walk, but if you take bus Number 29 (a block and a half away from the hotel), it takes you directly there. The hotel staff was more than happy to give us directions.
We also walked to the Willis Tower and Little Italy (nothing to see in Little Italy). We are walkers so it wasn’t a problem for us, but it may be a little far for some.
Wrigley Field and Lincoln Zoo /Park were too far to walk to. We drove, but public transit would have been an option as well.
We had a few issues here and there, but nothing unreasonable; we knew we hadn’t booked the Hilton. We were more than happy with the hotel and all the conveniences. It was clean, functional and in a safe neighbourhood. Most of the staff was fantastic and we even made a friend who took us out for a game of pool after his shift. We’d definitely stay here again, and recommend this hotel to friends.
- Official Description (provided by the hotel):
- Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more less
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- Also Known As:
- Best Western Chicago
- Chicago Best Western