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“Good price, good location” 3 of 5 bubbles
Review of BEST WESTERN Grant Park Hotel

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BEST WESTERN Grant Park Hotel
Ranked #137 of 187 Hotels in Chicago
Cambridge, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good price, good location”
3 of 5 bubbles Reviewed 30 July 2014

This hotel was in a great location. Only a 2 minute walk from the Hilton. Close to the Waterfront, museums. The hotel was a bit grubby. I was a little worried about the security- seemed that anyone could come in the hotel and someone wasn't always at the front desk to see. The pool area was in dire need of an overhaul. It is not heated and unfortunately it was too cold to go swimming. The room seemed clean. We were only in our room to sleep as we were so busy touring the city. For the price we paid, it was ok.

Room Tip: Higher floors have a better view and make sure that the room is on the front side of the hotel
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jane0b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,113 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
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English first
New London, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 July 2014

Though a bit dated, this hotel had a fabulous downtown location, was extremely clean and had a very helpful and accommodating staff. Appreciated the safe and affordable valet parking as well. Very satisfied and recommend it for your next stay.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank sueanng_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 July 2014

In need of renovation, but it was a safe place to stay. The staff was excellent and we could not ask for a better location. Close to the museums, Soldier Field and the Metra. Also great eating places within a square block of the hotel entrance.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank donnaf264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saginaw, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 July 2014

We stayed last week July 21 - July 24 and wished we had another place. The cleaning staff was very noisy in the morning. The manager the one day was very inconsiderate. I fell in front of the hotel on their rough uneven sidewalk and scraped my knee, elbow and hand. There was a gentleman there who saw me and said I was about the 4th person who had fallen. My husband and him helped me up. A nice lady gave me some band aids. The restaurant manager saw me and came to ask if I was ok. He told me to go tell the manager my information. When I told her she acted like she didn't believe me and wanted to know who told me to tell her. I told her who. She claims she called maintenance and would do something. Nothing was done. I spoke to 2 other workers, the offered us water, pop or whatever we wanted from the restaurant. Gave us free breakast coupons. The girl promised when we checked a manager would call. Never received a call back and said if we wanted to get money back we would have to go through hotels.com where we made our reservations from. Now I have to call the manager and hotels.com. Another couple things, their pool was dirty so couldn't swim, the tv didn't have anything worth watching and the air conditioner was very loud when it went one. They also charged $100 for amenities when we checked in and still hasn't been credited back. Should sue them. Couldn't get connected to internet either.

Room Tip: Not at this hotel!
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  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank DJK1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Kansas City, Missouri
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 25 July 2014 via mobile

I stayed 4 nights at the Best Western Grant Park. The only good thing was the staff was very polite and the location to the Field Museum. The hotel is very run down. The phone in our room didn't work, light switches were shorting out. Roms were old, halways dirty, the place was very run down and was in need of some TLC. I stayed on the 9th floor (top floor) and I could hear everything on the street from the cars to the construction to the people yelling and talking on the street. The wall and windows were very thin and did not seem like a normal wall. Parking was $38 a night valet. There is no shuttle service. Be prepaired to walk if you dont want to drive.

Helpful?
2 Thank jalthoff201
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Roscoe, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 21 July 2014

We paid what I would consider a small fortune for this room ($290.96 for one night). At that rate, I expected a very nice room. We reserved a standard room, King bed. The bed was possibly queen size. There must not be any soundproofing in the walls of this room. We were awake most of the night with the noise from the room next door (they were not partying, just regular talking), in the hall and from outside. The only good thing about our one night stay was that it was a nice view of Grant Park, however, not worth $290.96. I would not consider staying here again unless it's the only available room left in Chicago.

Room Tip: Don't stay here.
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  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 17 July 2014

My husband and I stayed at the Best Western Grant Park from July 8th to the 12th, and we were very happy with our accommodations.

In reading some of the reviews prior to booking, it’s very apparent that many people go to a less expensive hotel and expect 5 star all the way. This is unrealistic. If you are looking for 5 star, perfect location and quality everything, you’ll need to spend twice as much and go elsewhere. For those of you that are on a budget, and want a good, clean, convenient place to stay, this is the hotel for you.

All of the staff were amazingly friendly, fun and accommodating, except for the two girls that checked us in. Once the staff turned over, everyone was really great, but when we originally checked in we were greeted by employees that seemed like they didn’t want to be there, and had an attitude before we even gave our names. Next, we were disappointed to find that the King size bed room we had booked was not available, and they only had a Queen with no compensation for the downgrade. This would have been a small concession for us, but this could have been handled so much better by these two girls who obviously need some customer service training. We asked if the room had a fridge and were told no, so we hauled our cooler up to the room, only to discover that the room not only had a fridge, but it also had a microwave. The girls obviously don’t know anything about the rooms they are assigning. If we had been told that our King room wasn’t available, but we were being given a Queen with a great view, a fridge and a microwave, we would have been more than happy. These girls, however, really didn’t care if we were happy or not. Thank goodness for the turnover in staff, as everyone else was fantastic.

Room:
We were assigned room 501. It’s a corner room with windows on both sides, providing an amazing view of Grant Park, the lake, and a beautiful building. We loved the fact that the bedspread was white, as you could tell it was cleaned between guests, and you could sit on the bed without wondering what you might be sitting on ;). The bed was very comfortable with soft quality sheets, but the 4 pillows provided were extremely flat. I’m sure they would have provided additional pillows on request, but we didn’t bother asking. In addition to the fridge and microwave, which worked well (although I don’t think all the rooms have them), the room had a table and chairs, a flat screen tv, coffee maker and a safe. The bathroom did not have a tub, but it had a large shower. The toilet wasn’t working the best, but handled the job well enough that we didn’t say anything for the first two days. Unfortunately, it backed up enough that we had to eventually call maintenance. They were there in a few minutes, and fixed the toilet enough that we could make due for another day, but then had the same issue. This time, they agreed to leave us a plunger, just in case…. I’m glad they did,,,,,,  Everything else in the room, including the AC, worked well, although we did loose power in the room the morning we were leaving. (I’m sure it was just a fuse or something.) House keeping did a good job, and we had no complaints. If used, they replace the coffee packages daily (one regular and one decaf), but we’d grab a couple extra off the cart in the hall in the mornings, so we could enjoy both a morning and afternoon coffee.

This is an older hotel, and not well insulated, so we did hear a lot of street noise, but nothing that kept us awake. We had an adjoining room next to us and you could hear everything in the next room. This is really only an issue if your neighbours are less than courteous. Unfortunately, we weren’t blessed with good neighbours, but we were able to suck it up.

Room tip: Since some of the TA reviews indicated that there weren’t enough plugs by the bed, we brought a multiply plug extension cord from home, so that we could plug our phones in by the bed at night.

Pool:
The pool is on a roof top extended from the third floor. It was clean, but cold, so we didn’t go in. We did make use of their chairs around the pool so that we could get a little sun while on vacation. They don’t have loungers, so we spread out our beach towels from home when we wanted to lie flat.

Gym:
The gym is clean and has a lot of machines, but I don’t think they get used often, or that they are maintained, as they looked better than they worked.

Parking:
Valet parking, with in and out privileges, is available for $38 a day. To save a few dollars, we parked a couple of blocks away in a public parking lot for $20/24 hrs. It was a very convenient and cheaper option.

Surrounding places:
There are two grocery stores (one with alcohol), a Starbucks, and many restaurants within a few blocks, which made it very convenient.

Proximity to Tourist Attractions:
Grant Park is directly across the street, and it’s a close walk to many tourist attractions like the Aquarium, Solder’s Field, etc.

Millennium Park is about a kilometre away, but it’s still walkable and you get to see Buckingham Fountain and the big bean sculpture.

The Magnificent Mile is about 5 to 6 kilometres away. We walked to it (and beyond), but you can take the Number 3 bus (directly in front of the hotel) for $2.25/person.

Navy Pier is too far to walk, but if you take bus Number 29 (a block and a half away from the hotel), it takes you directly there. The hotel staff was more than happy to give us directions.

We also walked to the Willis Tower and Little Italy (nothing to see in Little Italy). We are walkers so it wasn’t a problem for us, but it may be a little far for some.

Wrigley Field and Lincoln Zoo /Park were too far to walk to. We drove, but public transit would have been an option as well.

Summary:
We had a few issues here and there, but nothing unreasonable; we knew we hadn’t booked the Hilton. We were more than happy with the hotel and all the conveniences. It was clean, functional and in a safe neighbourhood. Most of the staff was fantastic and we even made a friend who took us out for a game of pool after his shift. We’d definitely stay here again, and recommend this hotel to friends.

Room Tip: 501 was a corner room with an excellent view, a microwave and fridge.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Cheryl and Del D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Grant Park Hotel

Property: BEST WESTERN Grant Park Hotel
Address: 1100 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #137 of 187 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN Grant Park Hotel 2.5*
Number of rooms: 172
Official Description (provided by the hotel):
Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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