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“A lovely Chicago Staycation”

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Four Seasons Hotel Chicago
Ranked #4 of 190 Hotels in Chicago
1 review
“A lovely Chicago Staycation”
Reviewed 9 April 2014

As local Chicagoans, my friend and I took a night staycation at the hotel and treated ourselves to massages at the spa. The the minute we entered, the hotel staff was delightful and extremely friendly. Prior to our massages we took advantage of the pool as well as the steam room and sauna. Everything was very clean and the amenities were lovely. Our massages were some of the best we've ever experience and we exited feeling relaxed and rejuvenated.

Our room had an outstanding view of the lake and east skyline and the beds were incredibly comfortable. Our breakfast was delicious and the skillet cinnamon roll is to die for! Overall our stay was great and memorable!

Room Tip: Book a lake view!
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank Allyson F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 10 April 2014
Dear Allyson F,

Thank you so much for telling us about your stay! We are thrilled that you enjoyed everything. I am happy that you were able to experience our spa and pool area. I am glad to hear that you enjoyed the massages.

We hope to welcome you back for many more "staycations" in the future!

Best regards,
Michele Grosso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,775 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (647)
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English first
New York City, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

From the moment I checked in until the moment I checked out I loved every minute of my stay at Four Seasons Chicago. My view of the lake looked almost tropical; the concierge was a huge help in getting my last minute tickets to Second City; I've never met more friendlier room service staff! Can't wait to go back.

  • Stayed March 2014, travelled on business
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Helpful?
Thank Kelly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 10 April 2014
Dear Kelly O,

We are delighted to hear that you enjoyed your stay in Chicago. Thank you so much for the kind notes about our concierge staff!

We are excited to welcome you back in the future!

Best regards,
Michele Grosso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014

I had such an incredible experience at the Four Seasons Chicago this past weekend. We were greeted with professionalism and treated wonderfully our entire stay. They made us feel at home. The bed was beyond comfortable, the towels were great, and it was very clean. As well, the food! Oh my. Some of the most delicious hotel food I've ever had. I would highly recommend this hotel for business or pleasure. And great views!!

  • Stayed April 2014, travelled on business
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Helpful?
1 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 10 April 2014
Dear Julie B,

We are so happy that you had a great time during your stay. I am glad that everything was to your liking! We are happy that you were able to experience dining in Allium! Thank you so much for the kind note about the food, we love to hear that our guests are enjoying our creative menu options!

Best regards,
Michele Grosso
General Manager
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Wading River, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2014

Stayed at the Four Seasons for a sister's weekend in March. The hotel staff were accommodating and knowledgeable. Sense of comfort and retreat after spending the day shopping and going to the art institute.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank AniniMahaulepu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 10 April 2014
Dear AniniMahaulepu,

We hope that you and your family had a wonderful time at your sister's wedding! Thank you for the nice note about our hotel!

We hope to welcome you back to the Four Seasons Hotel Chicago for many more special events!

Best regards,
Michele Grosso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
Reviewed 6 April 2014

This is a high quality hotel. I was there for a girls weekend and they took care of everything for us. The hotel is in the PERFECT location for downtown Chicago. You can walk to most resturants and stores. The rooms are clean. I can't say enough good things about this hotel.

Room Tip: Definitely the place to stay when traveling to Chicago
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 7 April 2014
Dear Lisa S,

Thank you so much for the nice comments about our hotel! The Four Seasons Hotel Chicago is located in a great spot for shopping, dining, and site seeing, we are glad that you were able to take advantage of this!

We would love to welcome you back to the hotel in the future!

Best regards,
Michele Grosso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

Well, this entire stay at hotel was a complete disaster and yes the only thing that i want ist to forget it.

I worked as well several years in the luxury hotel industry for Mandarin Oriental and the Kempinski group. I know what i can expect from a 5 star company.
I worked my way very hard up to be able to afford the style of luxury travelling and staying in 5 star hotels.
Each hotelgroup is able to built a fantastic looking hotel. But only a few can achieve the greatnes of a real 5 star hotel. The Four Seasons Chicago hotel isn´t one of those.

I know that this incidet will be passed on to the responsible department heads in the morning meeting or any other meeting.
Maybe you schould consider a different style of aproach. Because the perfect service, cleaness and responsibility is deffinatley not provided.

A „Bulgari“ ring gets stolen in the room, we didnt loose it! Cleaning utilies left behind after service. My shaver remained laying on the floor after dropping while cleaning.
I know the rule, leave all the utilitys on the same place
The staff should follow the quality standarts of the four seasons group.

The entrance as you know, the first, the most important impression of the hotel, unclean, used and discusting. A bad resume.

The concierge was unable to call the flight company for lost and found. There was no follow up, nothing. So whats the concierge service for. Maybe I know from the restaurant suggestion. All restaurants I asked for he just recommended: Those are not special. No reasons given. The recomended restaurant was basic and then at the end a complimentary cake from the concierge. Very special, please be realistic. I think he just sent us there because of the commision he received.

We were not able to take our afternoon tea in the lobby. We get told to move tot he restaurant. Why you have a lobby when you cant use it for relaxing. Even they charged us for condiments, the peanuts. How devastating.

This hotel has the name of the group, you cant cheat your guest and customers who pay for service. This is deffinatley not enough. You should be ashamed .

  • Stayed March 2014, travelled on business
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Helpful?
7 Thank ForgottonHospitality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 10 April 2014
Dear ForgottonHospitality,

Thank you for your review. I am sorry you were dissatisfied with our Hotel, and offer my sincere apologies for the inconveniences you experienced when you realized your ring was missing. Despite our search efforts, unfortunately we were not able to locate the missing ring.

Please be assured, I understand your frustration, and would welcome the opportunity to speak with you further regarding this matter. You may contact me directly at 312.649.2317 or if you can please provide a phone number and best time to reach you.

I look forward to speaking with you and to regain your trust in us and the Four Seasons brand.

Best regards,
Michele Grosso
General Manager
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Naperville, Illinois
1 review
Reviewed 3 April 2014

Love, love, love the Four Seasons-Chicago. The staff was genuinely friendly from the moment we checked in until the moment we checked out. The hotel offers a great location, fabulous views of Chicago's skyline and is only one floor above Bloomingdales and the 900 Shops Mall. The hotel rooms were not super fancy but they were clean and the beds were very comfortable. This hotel is indeed a "family friendly" hotel offering complementary movie rentals and a “kids play room” for their younger guests. We took advantage of the "ice cream man" who comes door to door to deliver made-to-order ice cream sundaes. We also signed the kids up to make their own pizzas with the hotel's sous chef! This hotel went above and beyond to make our stay-cation a memorable one. Our family will definitely be back to visit the Four Season-Chicago again!

Room Tip: Request a room above the 42nd floor for the best views of Chicago's skyline.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCParker2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGFSChicago, General Manager at Four Seasons Hotel Chicago, responded to this review, 4 April 2014
Dear CCParker2014,

We are so glad that you and your family enjoyed your stay with us! I am happy to hear that your family got to make pizzas and have a visit from the Ice Cream Man! We love to have children at the hotel and we are delighted to hear that they had a good time and enjoyed the activities!

We would love to welcome you and your family back to the Four Seasons Hotel Chicago for another stay-cation!

Warm regards,
Michele Grosso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Chicago

Property: Four Seasons Hotel Chicago
Address: 120 E. Delaware Pl., Chicago, IL 60611-1443
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chicago
#2 Family Hotel in Chicago
#3 Romantic Hotel in Chicago
#3 Spa Hotel in Chicago
#4 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Chicago 5*
Number of rooms: 343
Official Description (provided by the hotel):
Four Seasons Hotel Chicago, always a landmark of refined comfort, with unrivaled Lake Michigan and city views, steps from chic North Michigan Avenue shops and minutes from Chicago's business and financial centres. The Hotel offers a fresh, contemporary ambience that remains as inviting as ever. ... more   less 
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Also Known As:
Four Seasons Chicago
4 Seasons Hotel Chicago
Chicago Four Seasons

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