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“We always stay here and I recommend it to friends too”

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Best Western River North Hotel
Ranked #93 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 26 July 2011

I have stayed at this hotel several times, and will always stay here in the future. The value for the free parking and the room rates is a huge bonus. I know that the BW has been undergoing renovations (slowly, but surely), so anyone who has written a not-so-favorable review who had an older room would probably be satisfied with the newer rooms. We stayed in a newer room in April (and I believe also in August of 2010). There have been times that I've stayed in an area that was noisier than others, so I always request to be in a "not so noisy area" and have never been rejected. The parking staff is wonderful, and I have never had an issue with front desk staff. They have always been helpful, too (even when they're busy...which seems like they always are because the hotel is so popular). The star of the place is Wallace the concierge. Anything you have questions on (where to go, how to get there, etc.), Wallace is your man. We always enjoy chatting with him when we visit. We didn't get to use the pool that last time we stayed, but have always enjoyed swimming in the past. The fact that it's an indoor pool is a bonus. The area is quite large and the deck is great.

I have checked out other hotels online, but the room rates (and especially the $25+ per day parking rates) make them undesirable. If you're looking for a safe, clean, great location, this BW is the place for you.

Room Tip: Ask for any discounts or specials (or upgrades), if available. Also, request a room that's not i...
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  • Stayed: April 2011, travelled with family
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1  Thank cbmae1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this reviewResponded 27 July 2011

Thank you for your comments and thank you for being a loyal customer and referring us to your friends! We sincerely appreciate your patronage.

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2,022 - 2,028 of 2,360 reviews

Reviewed 21 July 2011

First of all, we pre-registered at the front desk around noon, came back for the 3:00 check in, and were told our rooms weren't ready. So we had to sit in the lobby with our 4 and 2 1/2 year old daughters (who were past naptime) for an hour and a half waiting for the rooms to be cleaned. There was a large wet spot on our floor in front of the dresser, when my husband put one of the white towels on it to sop it up, he pulled up the towel and it was black from dirt!! The bathtub had a small, curly black hair, and the shower curtain had shampoo and conditioner all over it. We were locked out of our room one night and had to go get a new key. My parents were supposed to be in the room right next to us (we had had our rooms booked for months), and ended up walking in their room to smoke smell, so had to find a different room to stay in. We learned our lesson, just because Best Western had free parking (which saved us about $43 dollars a day) it was NOT worth the filth in this hotel!!! I understand that it is an older building, and that it would be expensive to purchase all new carpets (because obviously theirs are incredibly dirty), so hire Stanley Steemer to come deep clean them all!!!! Yuck!

Room Tip: Don't stay here!
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  • Stayed: July 2011, travelled with family
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Thank jabegm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this reviewResponded 26 July 2011

We apologize your stay was less than expected. Your experience is not typical of our hotel and we are using your feedback as a tool for improvement. We would welcome the opportunity to earn back your business.

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Reviewed 21 July 2011

We found this hotel to be a great value. In addition to having reasonable rates, they also have free parking. The staff was extremely helpful, and we were able to get most of our tickets at the front desk at discounted prices. The rooms are not luxurious, but we didn't go to Chicago to stay in our room! I would definitely stay here again,

  • Stayed: July 2011
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Thank travelgirlar25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

This hotel has wonderful staff... everyone is happy, friendly, and glad to help you with any needs what so ever!! They all seem to really sincerely love their job. The hotel is at a great location downtown and perfect for us since we frequent Rick Bayless' restaurants 2 blocks away. It's walkable to the Mile and the river.. we even walked to the beach and Navy Pier, but it was a hike. The hotel is older but very clean! The mattresses looked brand new. The pool is great and the workout room is right by the pool. The workout room is small and can get hot and steamy but we didn't work out so didn't care! Wifi throughout the hotel as well- free! FREE parking is amazing.. can't beat the price anywhere downtown!! We'll never stay anywhere else!

  • Stayed: June 2011, travelled with friends
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Thank ILTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

The staff is absolutely wonderful! The only complaint is the ventilation system in the room. Very old, loud and distracting, however necessary in Chicago in July. It worked, so I cannot complain about its efficiency. Thank you!

  • Stayed: July 2011, travelled with friends
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Thank Luerlaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this reviewResponded 14 July 2011

Thank you for the great comment on our staff. I will share your feedback with them, I know they will appreciate the recognition.

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Reviewed 10 July 2011

My family stayed at this hotel in July, 2011. The hotel is older, nothing fancy, but it is clean and centrally located. The staff is very friendly and Wallace is a great help with answering any questions about Chicago, the sites and transportation options. Bathrooms are small, but not a deal breaker. The tub and toilet are in a separate area, with a door, leaving the sink area open to the room (which makes getting ready easier). Can't beat the free parking and the parking attendents took care great care of our car. Pool area and outside sundeck was an added bonus. We didn't spend much time in our room anyway - there was soooooooo much to do, we were away for the day and didn't get back until it was time for bed.

If you're looking for a clean, value priced, centally located hotel, this is it. Would recommend this hotel.

  • Stayed: July 2011, travelled with family
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2  Thank CanVaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at Best Western River North Hotel, responded to this reviewResponded 11 July 2011

"If you're looking for a clean, value priced, centally located hotel, this is it. Would recommend this hotel." - Thank you for the great comments! We take great pride in our hotel and we appreciate that you took the time to comment on your stay.

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Reviewed 9 July 2011

The room was small for 4 people. We had a quiet room which was a sacrifice for the view. The pool was nice and the balcony off of the pool as well. The staff were nice and the place was clean. A free continental breakfast would of been nice for the cost of staying in Chicago. Advice, try to get advance tickets to any museum or event from the hotel-because anywhere you go the line and wait is long. Was not able to get wi-fi in the room. Had to go down to the lobby to get on the internet.

Room Tip: I would upgrade if possible-rooms are small. Also, the view is a sacrifice if you want a quiet room.
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  • Stayed: July 2011, travelled with family
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Thank Paints36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western River North Hotel

Address: 125 W Ohio St, Chicago, IL 60654-4410
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Chicago
#54 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range: £67 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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