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“Fantastic service, food, and clean rooms” 5 of 5 bubbles
Review of BEST WESTERN River North Hotel

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BEST WESTERN River North Hotel
Ranked #100 of 187 Hotels in Chicago
Cincinnati, Ohio
1 review
“Fantastic service, food, and clean rooms”
5 of 5 bubbles Reviewed 22 August 2011

We walked in and the bellman treated us like we were his oldest and dearest friends. THhe front desk staff was pleasant and professional. The parking staff made us feel welcome. The rate was reasonable, we enjoyed the free parking and free breakfast. It was close (6 blocks) to the Miracle mile and lots of great restaurants close by. The bellman was happy and efficient in haling a cab for a longer trip and the workout room was clean and the pool looked nice.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CJ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,078 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (292)
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English first
Winnipeg, Manitoba
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 15 August 2011

This was our honeymoon. A bit of a budget so we saved on the parking. It is an older building so don't expect modernism. Our room was cozy but gets the job done. An older building. For the most part the pictures are accurate...you get a chessboard bathroom. We had a side bathroom to the sink counter with a door that closes tightly to the toilet or gets caught on the shower mat with the door clearance. Oh yeah...in room safe in the sink area -- was a nice surprise.

I have a pool at home. That pool was more insanitary than say a public swimming pool. I would never let kids swim in that dirty water. Poor ventilation left the pool air heavy and icky. I said to my wife, "We came, we saw, we are going back to our room." and the husband with his family standing next to us joked "Well it looked good in the pictures."

On the plus side...one of the hugest McDonalds I have ever seen on the opposite side of the road for that late night ice cream treat. Free parking and a solid working wi-fi is definitely a plus with access all over downtown within a 15 minute walk or a 10-20 minute bus ride.

High notes nearby: Rainforest Cafe, Hard Rock Cafe, Gino's East Pizza, Uno's Pizza, movie theaters, Walgreen's, Magnificent Mile...restaurants all over within a block or two from this hotel. It does make up for the shortcomings in the pool / space. The in-house bar / restaurant / breakfast is good for the value and our waitress/front desk staff was very sweet and polite. There are passes available to buses, museums and stuff from the from desk for equal or better value. Get them at the front desk to venues like Shedd Aquarium or be forced to wait in huge lineups at the gate.

I could give this 4/5 but the hotel itself is not getting the high marks...just the location, the staff friendliness and the free parking/wi-fi.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlanWithAnEh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 August 2011

Our love of this hotel started prior to even arriving! My husband is from Chicago, so we spend A LOT of time there visiting family. We booked our vacation in March 2010, only to find out in May 2010 that our dates needed to change.......when we called a young man named Brendon was so accommodating that I actually posted a compliment on the hotel's Facebook page about him!
When we arrived to the hotel with 2 kids (newborn included) we honestly joked that we were treated like we were at a 5 star hotel...everyone from the doorman, parking assistants, front door staff and attached restaurant were fantastic! (BTW, the deep dish is to die for...better than Gino's East, Seriously!)
Our room was gigantic, clean, and modern...the pool and patio were awesome and kept clean (we called for towels a few times, and they arrived within minutes).
Truthfully I could go on and on about the ease, modernness, amenities, parking, wi-fi, pool, location, staff, deep dish at restaurant......haha!
We will be back SOON!

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SeattleSerena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review, 17 August 2011
WOW...we really appreciate you taking the time to share your experience at our hotel on TripAdvisor. It truely is our goal to make all our guests feel as welcome as we did for you. Thanks for also for the "Like" and mention on Facebook! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mason, Ohio
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 August 2011

I wasn't sure what to expect and from the moment we got there until we left everyone was so helpful. The free parking was great, we pre-registered early so we could catch the red line to Wrigley Field and then after the game we checked in and then on our last day we were able to check out and leave the car parked there until 5pm. The location wasn't far from anything. The rooms were clean, service was always pleasant and timely. The elevators were slow so we used the stairs majority of the time since it's only 5 floors. We didn't use the pool or gym but it was a nice setup and would hopefully in the future. We would absolutely stay there next time we go to Chicago.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RandBArmstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roscommon, Michigan
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 10 August 2011

Whenever we are in Chicago, we stay here - rooms are very clean and reasonable, free parking, friendly staff, and excellent location. This hotel is the best deal in Chicago!

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jburms5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review, 17 August 2011
We love being called "the best deal in Chicago" ! Thank you for the great feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
1 review
5 of 5 bubbles Reviewed 9 August 2011

I came with my husband and 10-year-old daughter. We drove all the way from Windsor, Ontario, Canada. I am a very meticulous person and checking every nook and cranny of places we stay comes naturally to me. I must say, I am very impressed with this hotel. The cleanliness was amazing. Not only in our room but every section we passed by. I also saw a couple of staff in the lobby doing some minor repainting and repairing, doing some upkeep and making sure that the place is at its best. And when we entered our room, a fresh scent welcomed us. The whole staff were friendly and helpful. The lobby is very cozy and welcoming. Our van was parked in the garage the whole time we were there bec. the hotel location is perfect for tourists. Restaurants are of walking distance, one of them, Portillo's Hot Dog restaurant...awesome! And Walgreens is only a block away. Downtown Chicago itself is very tourist friendly, by the way. Our mode or transportation were walking, CTA buses and free trolley rides around downtown Chicago. It's so convenient not having to worry about parking somewhere else and paying for it because this hotel is considerate enough not to charge guests for parking unlike the other hotels. We really enjoyed our stay! Everytime we visit Chicago in the future, this is where we are going to stay for sure! Please keep up the good work.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dinna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, General Manager at BEST WESTERN River North Hotel, responded to this review, 11 August 2011
Thank you for your comments. We are happy you mentioned our hotel cleanliness, each year we have receive Best Western's "Directors Award" based on our hotel cleanliness scores in our hotel inspections. Thank for taking the time to let others know of your experience and we look forward to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vassar, MI
1 review
5 of 5 bubbles Reviewed 8 August 2011

The price was comparable to that of many lesser quality hotels, especially when you factor in the free onsite partking. We arrived in mid-afternoon, barely unpacked and walked right down to Navy Pier and then walked back to do shopping in heart of downtown until the shops closed. The next morning, I walked to and from an appointment aacross from the Sears Tower, an easy walk of less than 11/2 miles (I'm 47 and NOT a power walker). Everything was so convenient, we didn't move the car until we were ready to leave! Plenty of diners and dives right in the area that we'd seen hyped on Food Network tv shows, too. Ed Debevics and Al's beef were maybe three blocks away; if you're into chains, Rock and Roll McDonalds, Rainforest Cafe and Hard Rock are right across the street too.

The pool was being renovated when we visited, so we didn't get to take advantage of that view, but then again we're not diehard pool people.

I'll be in Chicago again in October 2011 and I'm not even considering staying anywhere else even though this trip will be on my employer's nickel.

Room Tip: Got upgraded from double room to deluxe king without asking. We're friendly, polite people, don...
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  • Stayed October 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellingMel63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN River North Hotel

Property: BEST WESTERN River North Hotel
Address: 125 W Ohio St, Chicago, IL 60654-4410
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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