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“51st Anniversary Celebration Get-Away”

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Best Western River North Hotel
Ranked #100 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 21 September 2012

We returned last night after spending four nights at this hotel, which is the perfect location! Across the street from Hard Rock Cafe, Rain Forest Cafe, McDonalds and the Hop-on Hop off pickup. It is within easy walking distance from the Riverwalk and there are many restaurants in the area. A Blues Club is right around the corner.

The room was basic and was clean, could tell it had recently been freshly pained; clean towels every day. Free wifi and free parking!

The staff couldn't have been more pleasant - cleaning staff, the restaurant and the front desk. We were always greeted with a smile and they answered any questions we had.

Lovely pool and terrace on the top floor (unfortunately we were too busy to take advantage).

TV - tricky finding regular TV channels, always went to Pay for View movies but it didn't take rocket science to figure it out. having couple of stairs to get up while dragging a suitcase may be hard for some people but if they asked for assistance I am sure someone would be more than willing to help.

All in all I would highly recommend this hotel.

Thank you Best Western Plus River North

  • Stayed: September 2012, travelled as a couple
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Thank Mary Lou C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 26 September 2012

Thank you for taking the time to submit a review on TripAdvisor. We read every single one and are always incorporating feedback in order to provide better experiences for guests in the future. We're so glad to see you enjoyed your stay! The tips are good ones for other guests to see, and we really appreciate your high recommendation of us to other travelers. And congratulations on an amazing 51 years of marriage! We're really honored that you trusted us to provide you with a great experience during such an important event. Thank you!

Sam
Assoc. Marketing Mgr.

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1,654 - 1,660 of 2,241 reviews

Reviewed 21 September 2012

Chicago hotels are very expensive. This one was reasonable, in a great spot, clean, and the front desk was very helpful. The room had been updated and was spotless. The cleaning staff did a great job every day. I wont say they are ultra luxurious (the rooms) but they were everything we needed. Within blocks of all kinds of interesting spots. You can catch the Chicago trolley within a block as well as locate a number of good restaurants within a block or two as well. Great Irish bar and blues club close. Give this a go as we can't imagine anything that is more value for your dollar.

  • Stayed: September 2012, travelled with family
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Thank SonnyBoyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2012

Stayed there Sept 9 - 12th. We had mostly a good experience, but there were a few misses!! Upon arrival, we had 2 staff assist us coming into the hotel.
The entrance is awkward. Double doors, then up some stairs to the main lobby. Not easy to navigate with luggage.
Once in our room, it was clean and clearly had been redone. There was a chair with ottoman in the corner, which was nice to put your feet up after a long day of touring the city. The bathroom was tiny, and the T.V needs to come with instructions. We kept getting directed to the pay per movie channel.
The beds were very comfortable, compared with other hotels I have stayed at. We asked for extra hangers and pillows and within 10mins, had both. Service was prompt.
The location is fantastic. There were lots of restaurants within walking distance. Our bus tour was 1 block away. Everything was very close by.
Now for my biggest issue. I was in room 421 (which faces the alley). Morning 1: Woken up at 530am, for the garbage truck getting the dumpster!!!!! I went to reception that morning upon leaving for the day, and asked the man, if this was a daily occurance? He didnt really have a good answer for me. DIdnt make eye contact and was very dismissive.
Morning 2: Woken up at 450am!!! Both times this garbage pick up lasted about 20-30mins!
I then went to reception again, and this time it was a woman, unfortunately the were completely full and were unable to move us. So we figured we would use this as our wakeup call the final day so we can leave on time for the hotel. Soooo on morning 3, we were up 10mins before the trucks arrived!!!!
Had it not been for the early morning disturbance I would have rated this hotel as excellent. The rooms and staff (except for the 1) were all great and helpful.
I would stay here again, but I would make sure not to have a room that faces the alley.

Room Tip: Make sure you request a room that doesnt have an alley view.
  • Stayed: September 2012, travelled with friends
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Thank Cheryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 20 September 2012

Thank you for writing a review on TripAdvisor. We value every entry on here and the feedback is a great help to us in gauging customer satisfaction. Thank you for the compliments about our prompt service and our great location! We certainly pride ourselves on both and we're happy you found they contributed to a pleasant stay. We do apologize for the early morning noise of the garbage truck. I'm sorry that it was an inconvenience for you. We want to be responsive to such comments and I'm sorry that you didn't feel we were. If you should stay with us again we would be happy to accommodate your request for a room in a different area of the hotel. Thanks again for your feedback!

Sam
Assoc. Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012

The hotel was great just as we expected. It was in a perfect location to get to a lot of the city sights. DO NOT EAT AT PIZZERIA ORA within the hotel. We got a deep dish which was so, so. We also had two people(one being myself) get the 6 oz steak sandwich and it was absolutely the worst steak sandwich i have ever eaten. At least half the sandwich was gristle. I'm not exaggerating. Other than that the hotel was great!

  • Stayed: September 2012, travelled with friends
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Thank Shelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

This was our first trip to Chicago, and found this hotel easy to drive to. It's located just off of the highway, but very close to Subway (red line), Michigan Ave and restaurants (Carsons for ribs, Lou Malnotis for pizza, McD's for quick breakfast) . It was excellent value for the money as it was very clean and included free parking and wifi, both of which worked as expected. Also, we tried the restaurant for breakfast and were pleasantly surprised. The only downsides for us were that the beds were a bit hard and the fan on the a/c unit was very loud, even on low. This did have the benefit of drowning out the street sounds and any other noises though.

  • Stayed: September 2012, travelled as a couple
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1  Thank Martin8821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2012

We have been going to Chicago for about six years now and have allways stayed at the Best Western River North. It is the best VALUE in town. Nice rooms, indoor pool, nice restaurant, Great staff all over the place and FREE parking. Thank you to the entire staff from parking, front desk restaurant and housekeeping. You all are part of a wonderfull TEAM. The location is also very convienant. We will return again and again.
Jerry in Ct.

Room Tip: Have breakfast in the hotel.
  • Stayed: September 2012, travelled as a couple
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3  Thank jkesn228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 13 September 2012

Thank you for finding the time to submit a review on TripAdvisor. We are so pleased to hear you enjoyed your stay and found our location and amenities very convenient for your travels. That's our goal! But we especially appreciate the complements about our staff. We definitely strive to be part of an effective "team" and to approach quality, customer care, and guest satisfaction as a team effort. Thank you for choosing us and for your loyalty. We hope to see you back in Chicago soon!

Sam
Assoc. Marketing Mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2012

Convenient location, great price, friendly staff. We ate at the in-house restaurant the first night but do not recommend it if you're looking for real Chicago deep dish pizza. Ours was mediocre and should have been a lot better considering the price. However, the complementary breakfasts were quite adequate. On a sour note, my wife discovered that her sterling sillver pin, silver and onyx earrings and Seiko stainless steel ladies watch had been removed from a piece of her carryon luggage. She discovered the loss while packing for the next leg of our trip and verified that the items were missing when we got to Houston. She had neglected to put them in the room safe.

  • Stayed: August 2012, travelled with friends
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1  Thank Lew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western River North Hotel

Address: 125 W Ohio St, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Best Value Hotel in Chicago
#66 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range: £74 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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