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“Great location, free parking, renovated rooms”

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Best Western River North Hotel
Ranked #90 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 20 April 2014

I love its location, as we can walk to downtown and most of the attractions pretty conveniently. With free parking, this hotel is unbeatable. Also, the hotel rooms have been recently renovated. The bedroom is great. But the bathroom is a little too small though.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Radaphat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,153 - 1,159 of 2,337 reviews

Reviewed 20 April 2014

The hotel was clean, quiet (well, as quiet as a hotel can be in downtown Chicago - there was street noise but not much guest noise), close to everything we wanted, and had free parking! Incredible value for the money. I would absolutely stay here again.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

Depending on what building you are in will depend on what type of experience you will have. All of the standard rooms are in the second building which you enter through the parking garage. We stayed in a standard room the first night and got only 3 hours off sleep. We checked in late and went straight to sleep but were quickly woken by people out side talking and throwing trash away all night long. At around 4am the people on the floor above us woke up and started stomping around. When we went to the front desk about it they were very nice and accommodating and moved us to a suite in the main building right away. The suite is very spacious and had no issues in that room. So overall our 2 night stay was decent. Would recommend as long as you do not get a room right next to the alley. Even thought we did not go swimming this time it has a nice indoor pool. We would stay again because of the good location and the free parking.

  • Stayed: April 2014, travelled as a couple
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Thank lorenzn82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 21 April 2014

Thank you for your review. I'm sorry for the inconvenience on noise on the particular night you were in a standard room but I can assure you that those are isolated incidents. We hope you'll come back again to see us soon.

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

We just returned from four nights at the Best Western. This was our first visit to Chicago and we were very pleased with our hotel choice. It is within walking distance to lots of great restaurants and an awesome blues bar "Blue Chicago" around the corner. The building is an older hotel, but we were pleased with everything. Free parking was the big bonus but the location also can't be beat. We went to the Italian Restaurant, attached to the lobby, each day for breakfast which was always good. We also visited the bar in the afternoon and the service was also good. The only negatives are the walls are quite thin, and we did hear those above us moving about. Also it takes awhile for the water to get hot - so we learned to let it run for a bit before using. We will definitely be back to the Best Western next time we visit Chicago.

  • Stayed: April 2014, travelled as a couple
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Thank cozzyMitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 21 April 2014

Thank you for your review, and we're so pleased you got to visit Chicago! It's the world's best city and we love getting to help people experience it. We hope you'll come back to see us again.

Samuel
Marketing Mgr.

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Reviewed 18 April 2014

The hotel, while older, was very clean, the staff was friendly and efficient, and the Pizza Ora Restaurant pretty nice. But ... after a day or so the Wi-Fi was on-and-off. After the first troubles, it was very difficult getting a strong enough signal, or any signal at all. The room heater was very tricky and erratic. Lots of cold air when it should have been warm.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Best Western
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 21 April 2014

Thank you for submitting a review. We're thankful for the feedback. We are completely redoing our WiFi at present and the changes to better signal and faster speed should be completed this week. We hope to see you again soon!

Samuel
Marketing Mgr.

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Reviewed 18 April 2014

First time staying in downtown Chicago. This hotel is within walking distance to everything. The free and secure parking was great. The hotel was clean, comfortable, and quiet. The staff was very helpful. It was a little confusing at first since there are 2 buildings and the workout room and swimming pool are on the top floor of the main building. They do have signs posted. Unfortunately no Jacuzzi. It would be nice to have microwaves and mini fridges in rooms. Overall, good experience. I would stay there again.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Best Western
Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 21 April 2014

Thank you for your review. We're so glad that you enjoyed your recent stay, and we hope you'll come back again sometime this summer or fall for some beautiful weather!

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

The property is clean and parking is included in the price of your room. There is also a nice pool and a spacious deck with good views of the city. The rooms don't include mini-fridges, and I don't know if the bathrooms do not have exhaust fans, or if the one in my room was just broken. Regardless, it's not comfortable to not have an exhaust fan. The wifi wasn't working from the moment we checked in, and all the front desk kept repeating was that they were "working on it." Unless you can turn your phone into a hot spot, that makes it nearly impossible to get work done and when you're expecting wifi, you should be assured to have it.

Finally, even after having a "do not disturb" sign on the door, housekeeping still entered the room, and though I am certain it was by mistake, by bathing suit went missing. Since my husband and I were the only people in the room, the only place it could have gone was with the maids. It surely didn't grow legs and walk away. Unfortunately the staff seemed to show no interest in why this was unacceptable. It wasn't an expensive suit, but it was brand new (bought for the trip), and I did have a Do Not Disturb sign up. I would say go ahead and get a room, just be cautious and expect cleanliness and a decent sleep, but not the attention or perks of a higher star hotel.

Room Tip: The fourth floor has a connector to each building. It's probably the best floor to stay on, not...
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  • Stayed: April 2014, travelled on business
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Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 21 April 2014

Thank you for your review. I'm glad that you enjoyed your overall stay but I'm sorry you had issues during it. I was a little confused by your post in terms of housekeeping entering your room and your bathing suit disappearing. I'd be very interested to get clarification, so please feel free to email me directly: samuel@rivernorthhotel.com.

I apologize that your stay did not exceed your expectations. I promise that we can do better.

Samuel
Marketing Mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western River North Hotel

Address: 125 W Ohio St, Chicago, IL 60654-4410
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Best Value Hotel in Chicago
#66 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range: £68 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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