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“great location, helpfull front desk staff”

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Best Western River North Hotel
Ranked #92 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 4 May 2014

stayed here 3 nights. Great location and very helpful front desk staff. would recommend, but note that breakfast is not included like other BW locations (may be purchased at adjoining restaurant). One small item is that the privacy/black-out curtains did not completely cover the windows so I had to pin them together. FREE PARKING in their lot!

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank Carol1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 6 May 2014

Thank you for your review. We're very happy you enjoyed your stay with us (though sorry about the curtains in your room!). We hope to see you again in the Windy City.

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,194 - 1,200 of 2,399 reviews

Reviewed 2 May 2014

The hotel has a great location. Adjacent to shopping and eating establishments as well as my headquarters office.Moderate price. Free parking was great but a little cramped. The room and décor was a little outdated. The layout of the hotel was confusing at best. Not sure if I will stay there in the future.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank C. L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 6 May 2014

Thank you for your review. We're glad that you enjoyed your stay with us, though I'm sorry you did had trouble navigating the hotel. We recently created new hallway directories with signs posted on each floor by each elevator. I hope you will come back to see us again in the future.

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

The front desk night audit worker name Trice was extremely rude. I'm still upset about our stay and wished my group spent their money elsewhere. She would not give out any extra pillows or blankets even though she knew our room did not accommodate the amount of the people but it was the only room left because the room we booked was somehow "cancelled". When we asked if the hotel gives out extra pillows, she said "yes, but just not right now"! She told us to go stay somewhere else since there was plenty of hotels nearby. After I confronted her that this was the worst customer service I have ever experienced, she changed her quote that she gave me from $199 to $219 then continued to tell us to go stay somewhere else again. If I was not meeting people there I would've walked out. Horrible customer service. Will never stay here again.

  • Stayed: April 2014, travelled with family
    • Value
    • Service
2  Thank dianak07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 6 May 2014

Thank you for sharing your experience with us. On behalf of our entire team, I would like to apologize for your experience. It is clearly not a positive one, far from it, and that's never what we want. We our investigating this matter and following it up with our staff to ensure such an experience never happens again. If you have any other questions or concerns, please feel free to contact me personally.

Samuel
Marketing Mgr.
samuel@rivernorthhotel.com

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Reviewed 1 May 2014

The hotel has a great location near Rain Forest Café, Hard Rock Café, McDonalds, shopping, restaurants and movies; it represents a good value, with a well-trained and attentive staff; parking is free; and has good quality and clean rooms

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 6 May 2014

Thank you for the review! We're so happy you enjoyed your stay with us in Chicago. We look forward to seeing you the next time around!

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

In town for a concert at House of Blues and chose this hotel for location and price. Free parking for guests, surrounded by great restaurants and all within walking distance. Very quiet inside. It was a great choice and would recommend it to anyone.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 6 May 2014

Thank you very much for the review. We're so glad you enjoyed your stay with us, and we hope you'll come back again.

Samuel
Marketing Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

The hotel was in a great location, walking distance to the Hard Rock Cafe and the Rain Forest Cafe. We found a really need Irish Pub around the corner on Grand Avenue. We were not in town to shop, but if you are an avid walker, you could walk to Michigan Avenue. Our only complaint was the noise, traffic, was really heavy. The room needs more sound proofing to keep outside noise from being too loud. The mattress was too hard to sleep on. It felt like sleeping on a slab of stone.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank 355brendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 30 April 2014

Thank you for your review and for your compliments. I do apologize for the noise and the bed. Feel free to request a quieter room away from the street on your next stay, and we'd be happy to make you as comfortable as possible.

Samuel
Marketing Mgr.

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Reviewed 29 April 2014

The beds were very comfortable and I'm 7 months pregnant. Hotel staff was very nice, it wasn't loud, free wifi, free parking, very close to lots of restaurant choices! only downfall is there is no mini-fridge and microwave in hotel

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank Staci G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiverNorthHotel, Manager at Best Western River North Hotel, responded to this reviewResponded 30 April 2014

Thank you for your review. We're very glad you enjoyed your stay with us. In the future, we do have limited microwaves and mini-fridges guests can order to their room (based on availability). Let us know at the time of booking!

Samuel
Marketing Mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western River North Hotel

Address: 125 W Ohio St, Chicago, IL 60654-4410
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Chicago
#54 Family Hotel in Chicago
#80 Romantic Hotel in Chicago
#97 Business Hotel in Chicago
Price Range: £63 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western River North Hotel 3*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more   less 
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Also Known As:
Best Western Chicago
Chicago Best Western

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