The room was very clean and well appointed, but lacked a small refrigerator. My complaints are with the maintenance of the facility. The air conditioners drip water from the floors above and those drips fall onto the outer metal casing of the room air conditioners. The fix for this was for the maintenance man to lay a wash cloth outside on the metal casing. This helped until the wash cloth was soaked, at which time the annoying dripping noise resumed. By the second day, a new drip appeared and I requested that it be fixed, and not with a wash cloth. The fix was to move me to a room on the 5th floor so that there were no rooms above me.
The area outside the valet service office was constantly wet and dripping from the air conditioning units located in the tower above that area. You could not stand on the landing and wait for your car without having water drip on your head or your luggage.
The elevator that serviced the wing where the pool and fitness area are located was out of service. The only way to reach that area of the hotel was to climb the stairs. Not a horrible request, but the front desk gave the impression that this was a recent break down, but after reading reviews on Trip Advisor, it appears to have been out of service for several weeks already. It was not fixed during my four night stay.
Lastly, I was awakened at 5:00 am to an unwelcome guest pounding on a room door across the hall from my door. After nearly 20 minutes of her pounding I called the front desk. They immediately sent security up to evaluate the situation and then called the CPD. I thought the hotel staff responded very well to the situation, but I have to question how the unwelcome person gained access to the hallway if they needed a room key for access to the floors. That was an unsettling thought. I could not go back to sleep, so I packed and checked out of the hotel.
This hotel needs some serious attention to it's maintenance. It is not enough to refurbish the rooms if the areas outside the rooms are deteriorating.
- Official Description (provided by the hotel):
- Experience the Windy City from the only downtown Chicago hotel that offers deeply discounted parking and convenient location just minutes from Michigan Avenue and Navy Pier! The award-winning BEST WESTERN River North Hotel is an affordable and convenient choice for business and leisure travelers alike. Offering great rates, this downtown Chicago hotel makes it easy to explore the city's most famous attractions, from Navy Pier to Sears Tower. World-class shopping along Michigan Avenue's Magnificent Mile is just six blocks away. Some of Chicago's most famous museums are less than two miles away, and visitors of all ages delight in exploring Shedd Aquarium, the Adler Planetarium and the Field Museum of Natural History. And what visit to Chicago is complete without a ball game? Whether its baseball, basketball or football, this Chicago BEST WESTERN is within five miles of Wrigley Field, Soldier Field, The United Center and US Cellular Field. In addition to deeply discounted parking in downtown Chicago, business travelers appreciate that this Chicago hotel is conveniently located near educational, medial and machinery businesses, the Chicago Financial District, and the Chicago Loop Business District. Chicago O'Hare International Airport is just 12 miles away from this Chicago hotel.The BEST WESTERN River North Hotel is known for its great service, friendly staff, cleanliness and amenities that make guests feel at home. Our nicely appointed rooms and suites offer cable TV with HBO(R), free high-speed Wi-Fi, room service, a coffee maker and much more. After a busy day in the bustling city, guests at this Chicago hotel can enjoy a deep-dish pizza at our onsite restaurant, take a dip in our indoor pool, or relax on the sun deck and take in the marvelous city views. ... more less
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- Also Known As:
- Best Western Chicago
- Chicago Best Western