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“Great location, lovely staff”

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Holiday Inn Express Hotel Cass
Ranked #111 of 188 Hotels in Chicago
Perth, Australia
Level Contributor
62 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Great location, lovely staff”
Reviewed 4 October 2013 via mobile

Nice, clean hotel right in the heart of downtown Chicago. Rooms are small, but well
appointed and very clean. Staff are very helpful and friendly. Free breakfast was also
very nice with hot options changing daily. Great restaurants nearby and quick walk to
all the fantastic shopping Chicago has to offer

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarynsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 15 October 2013
Thank you for your review tarynsmum. We're glad to hear you enjoyed your time with us, including our friendly staff, convenient location and hot complimentary breakfast. Thanks again and we hope to see you again soon!
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1,013 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 October 2013

My boyfriend and I planned a spontaneous getaway for a long weekend, a week later we arrived in Chicago by bus at 7 AM. We planned on sight seeing for the day until we could check into our hotel at 3... but after a long bus ride and a night of no sleep, we were cranky and miserable. We called the front desk to see if there was ANY way we might be able to check in around noon?-- they told us we could check in that moment, at 7am! They saved the day! we were greeted by VERY welcoming staff, were not charged extra for checking in early, and were told we could enjoy the buffet breakfast-- which was music to our ears, we were starving! We were expecting coffee, juice and bagels, the usual-- but the breakfast was absolutely amazing. Fresh fruit, omelettes, sausage and biscuits and gravy, hot cinnamon rolls, yogurt, anything and everything, with a large, pretty dining room with plenty of room to sit down and enjoy. We stayed on the 9th floor in a standard queen, it was right by the elevator but noise was never a problem. My boyfriend is a very big guy, but the small rooms were never a problem. They were comfy, clean, and a great place to relax after a long day of seeing the city, which was exactly what we needed. No, they are not luxury rooms. No, you should not bring the contents of your entire closet. If you're traveling with kids, I'm sure the double queen rooms would be just fine, unless you're planning on camping out in your hotel room all day. But with such a great location (we walked everywhere!! longest walk was 20 minutes, but we didn't mind, we just got to see even more of the city!) who wants to stay in their room all day? Overall, we had a great time. We had a comfy place to sleep in the heart of Chicago, with very friendly staff and yummy breakfast to start off our days of exploring. Would definitely stay here again, even if we're not on a budget.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KBerry1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 15 October 2013
Thank you for your review Kirsten B! We had fun reading your review and are so thrilled you and your boyfriend enjoyed our stay at our property. It sounds like you two enjoyed your Chicago adventure and we're so glad we could be a part of it. We hope to see you again soon, have a great day!
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South West England, United Kingdom
Level Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 October 2013 via mobile

Good bits:- This hotel is in a great location, just 2 blocks from Michigan Avenue (Mag Mile). Very central to the Mag Mile and everything is on the doorstep. In the other direction (behind the hotel), restaurants and fresh food markets can be found. Stones throw from John Hancock building (trio to the observatory is recommended) and all sites are walkable.

The bed was comfortable and the room had all the necessities (towel, large TV, working shower etc)

Staff were extremely helpful and courteous and nothing was ever too much trouble.

Bad bits:- this hotel is hideous for noise, from within and outside the hotel. You can hear all of the sewerage systems around you working and you know when your next door neighbour is in the shower. Walls are paper thin and you can also hear the TV and when in the corridor you can quite clearly hear people's conversations from within the rooms.

Overlooking Wabash on the 2nd floor the street noise also interfered a lot... Car horns, sirens, truck noises as well as general traffic is easily audible from the room and unfortunately you wake up a few times through the night with a start!

Breakfast isn't worth looking at! Go to the Eggsperience cafe round the corner and two blocks down for edible food and a real 'American experience'.

Stayed September 2013, travelled on business
Helpful?
Thank Victoria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 15 October 2013
Hi Victoria E, thanks for your review! We enjoyed reading your review of our property and are thrilled you enjoyed your stay with us. The city is an exciting, yet noisy, place to be and the noise level unfortunately comes with being located in downtown Chicago. We thank you again and hope to see you again soon.
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Chatham
1 review
Reviewed 30 September 2013

We stayed at the Holiday Inn Express - Magnificent Mile for 3 nights. Overall, our stay was excellent.

Just a few of things we kept saying over and over again was:
- the location is perfect!! - nice and close to all the "things to do" in Chicago
- the staff were very friendly and helpful
- continental breakfast was very good - lots of choices
- the rooms:
- are a little small, but they have made great use of the space
there is
- clean and modern
- bed was very comfortable

We really didn't have any "cons", but I want to give an honest review, so I should just include a couple very minor things:
- I wish there a few more "healthy" options at the breakfast - maybe more of a variety of yogurt - the kind
offered was very high in fructose corn syrup - but again, there
were lots of other great choices (ie. eggs, sausage,
pancakes, etc.)
- the air conditioning in the room was a little loud when it came
on during the night

Again, overall we had a great stay at this hotel. We will definitely stay there again when we go back to Chicago.

Room Tip: We stayed in a king room - was perfect for us - even had a microwave, mini fridge and coffee maker.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meredith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 15 October 2013
Thank you for your review Meredith R! We are thrilled you enjoyed our stay with us, including our friendly staff, complimentary breakfast and comfortable beds. We'll take your breakfast suggestions into consideration. Thanks again and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 September 2013

We stayed 6 nights and this hotel has really great value.
Great location at just two blocks of the Michigan Ave.
Express breakfast is more than you can expect for a 3* hotel.

As improvement I can mention that air conditioning is noisy specially in the 8th floor where I stayed.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juanpi_Garcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 15 October 2013
Thank you for your review Juanpi_Garcia! We are so glad you enjoyed your stay at our hotel (and especially our hot complimentary breakfast). Thank you for your air conditioning suggestion. Have a great day and we hope to see you again soon.
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Level Contributor
4 reviews
Reviewed 28 September 2013 via mobile

Great location but the rooms were beyond tiny and in poor condition. If you wanted to open the door all the way you had to put your suitcase on the bed. Way too small for two people. Wallpaper was peeling off and the decor was not attractive. Not worth the expense of almost 180 plus tax

Stayed September 2013, travelled on business
Helpful?
Thank Rachael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this review, 13 October 2013
Dear Rachael K,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2013

I was very pleased with my experience at this hotel. The price was good for my needs and the location was perfect, just a short walk to Michigan ave. I was not expecting the same level of service you would receive at a higher priced hotel, but I did receive it. The bellman immediately had my bags out of the taxi on arrival and took them inside for me. When leaving, they took care of getting me a cab back to the airport and loaded my luggage. It was a beautiful setting, great history and the space in my room was well utilized. I would definitely come back.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skip A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 15 October 2013
Hi Skip A, thanks so much for your review. We're thrilled you enjoyed your stay with us. We also appreciate your kind words for our bellman! We hope you'll come and visit our gem of a hotel again sometime soon - thanks again.
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Additional Information about Holiday Inn Express Hotel Cass

Property: Holiday Inn Express Hotel Cass
Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #111 of 188 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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