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Holiday Inn Express Hotel Cass
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Reviews (1,104)
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All reviewsrooms are smallthe magnificent milehi expressgreat locationfree breakfastyogurttwo blockstrader joesdowntown chicagothe breakfast areamag mileplace to sleepnavy pierwithin walking distancemichigan avefront desk staffwalked everywhere
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Reviewed 14 October 2013

I needed a last-minute hotel reservation somewhere near the Loop; nothing fancy, just a clean and convenient place to sleep for three nights. Given that this was Chicago Marathon weekend, options were limited and and very expensive. I managed to get a room at the Cass and, honestly, I wasn't expecting much; it is, after all, a Holiday Inn Express, not a Ritz-Carlton...or even a Hilton. I have to say I was pleasantly surprised. Yes, the hotel is small...the corridors are narrow, the rooms are small, the bathrooms are small...but everything is clean and comfortable and not at all shabby or run-down. And they get the details right, too: comfortable bed, plenty of towels, in-room safe, large TV, ample free breakfast, etc. On top of that, the staff was extremely friendly and helpful; frankly, I would rate them higher on attitude and customer service than the staffs I've encountered at many higher-end hotels. Ownership/management clearly cares about the guest experience and the reputation of the hotel. I can't give the Cass a 5 rating because it doesn't offer a lot of the services of a larger hotel, but for what it is it is very good. If you need a clean, comfortable, well-located hotel near the Loop in Chicago and don't want to spend an arm and a leg, the Cass is the place.

  • Stayed: October 2013, travelled with friends
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Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 15 October 2013

Hi Gary L, thank you so much for your review! We thoroughly enjoyed reading your review and are so very pleased you enjoyed your stay with us. We work hard to ensure our guests have the best experience possible and are so glad you did. Thanks again and we hope to see you again soon.

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Reviewed 14 October 2013

Taking the train to Chicago and a cab ride to the hotel, I was very impressed with the location, appearance and welcoming staff. The rooms in this restored old hotel are a bit small compared to the modern Holiday Inn Express but the cleanliness and amenities more than make up for the size. And the location is ideal to experience the beauty and excitement of the Second City. I enjoyed the free morning breakfast in the clean eating area and the front desk and door staff were extremely helpful and professional. I enjoyed all aspects of staying at this hotel.

  • Stayed: September 2013, travelled with family
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Thank DJHerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 15 October 2013

Hi DJHerm, thanks for your review! We're so glad you enjoyed your stay with us, including our hardworking staff, convenient location in the heart of downtown Chicago, and restored historic property. Thanks again and we hope to see you again soon!

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Reviewed 5 October 2013 via mobile

Holiday in express has revived historical Chicago Hotel Cass too intelligent beautiful hotel, although the rooms are small for the value and the location you're just minutes from the Magnificent mile is wonderful.

  • Stayed: October 2013
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1  Thank osugrad94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 15 October 2013

Hi osugrad94, thanks for your review! We're glad you enjoyed our restoration of the historic Cass Hotel. We hope to see you again soon.

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Reviewed 4 October 2013 via mobile

Nice, clean hotel right in the heart of downtown Chicago. Rooms are small, but well
appointed and very clean. Staff are very helpful and friendly. Free breakfast was also
very nice with hot options changing daily. Great restaurants nearby and quick walk to
all the fantastic shopping Chicago has to offer

  • Stayed: September 2013
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Thank tarynsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 15 October 2013

Thank you for your review tarynsmum. We're glad to hear you enjoyed your time with us, including our friendly staff, convenient location and hot complimentary breakfast. Thanks again and we hope to see you again soon!

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Reviewed 1 October 2013

My boyfriend and I planned a spontaneous getaway for a long weekend, a week later we arrived in Chicago by bus at 7 AM. We planned on sight seeing for the day until we could check into our hotel at 3... but after a long bus ride and a night of no sleep, we were cranky and miserable. We called the front desk to see if there was ANY way we might be able to check in around noon?-- they told us we could check in that moment, at 7am! They saved the day! we were greeted by VERY welcoming staff, were not charged extra for checking in early, and were told we could enjoy the buffet breakfast-- which was music to our ears, we were starving! We were expecting coffee, juice and bagels, the usual-- but the breakfast was absolutely amazing. Fresh fruit, omelettes, sausage and biscuits and gravy, hot cinnamon rolls, yogurt, anything and everything, with a large, pretty dining room with plenty of room to sit down and enjoy. We stayed on the 9th floor in a standard queen, it was right by the elevator but noise was never a problem. My boyfriend is a very big guy, but the small rooms were never a problem. They were comfy, clean, and a great place to relax after a long day of seeing the city, which was exactly what we needed. No, they are not luxury rooms. No, you should not bring the contents of your entire closet. If you're traveling with kids, I'm sure the double queen rooms would be just fine, unless you're planning on camping out in your hotel room all day. But with such a great location (we walked everywhere!! longest walk was 20 minutes, but we didn't mind, we just got to see even more of the city!) who wants to stay in their room all day? Overall, we had a great time. We had a comfy place to sleep in the heart of Chicago, with very friendly staff and yummy breakfast to start off our days of exploring. Would definitely stay here again, even if we're not on a budget.

  • Stayed: September 2013, travelled as a couple
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Thank KBerry1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 15 October 2013

Thank you for your review Kirsten B! We had fun reading your review and are so thrilled you and your boyfriend enjoyed our stay at our property. It sounds like you two enjoyed your Chicago adventure and we're so glad we could be a part of it. We hope to see you again soon, have a great day!

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