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“The best little hotel in Chicago”

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Holiday Inn Express Hotel Cass
Ranked #111 of 192 Hotels in Chicago
Reviewed 12 November 2013

We spent a lovely three nights at this hotel over the weekend and I highly recommend it.

Pros:

Extremely helpful and polite staff. Everyone from the desk staff to the housekeeping crew were warm and welcoming. We checked in with Cory on Friday and he set the tone for a very nice stay.

The shower was amazing. Normally I wouldn't note something like this. But the shower head and water pressure was astounding. We immediately decided to upgrade our shower head when we got home. We enjoyed long relaxing showers all weekend.

It's very clean and well maintained!

It's close to everything! Right across the street from Trader Joes, a block or so of the Magnificent mile, close to the expressway and just minutes from millenium park!

FREE INTERNET AND BREAKFAST!

Cons:

Prepare yourself, this hotel is small. The elevators are small, the rooms are small, it's just.... small. If you're a person who needs a little more room, you might want to consider staying elsewhere.

The valet parking is great, but it often takes much longer to pull your car around than they tell you. Give yourself 30 minutes and know that at busy times it can be closer to 40 (we only waited that long on friday night).

Overall, we really loved our stay here and would consider going again next time we're in Chicago.

Room Tip: Get a room with two beds, it'll be larger than a room with a king bed. Ask for a larger room at...
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  • Stayed: November 2013, travelled as a couple
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Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 18 November 2013

Thank you for your review Lisa G! We enjoyed reading through your experience staying with us, especially our hard working staff, convenient location, complimentary wifi and hot breakfast. We hope you were able to track down a similar shower head for your home! Thanks again and we hope to see you again soon.

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472 - 478 of 1,069 reviews

Reviewed 7 November 2013

We were only visiting for 2 nights, however the hotel was great for what we needed.

Hotel is in a fantastic location - lots of little deep dish pizzeria around and close to shopping and major sights.

The staff at front desk were fantastic and went out of there way to organise specialized transport to fit our large amount or luggage for a trip to the airport in the early hours of the morning.

The rooms are small, but have recently been renovated and were very nice.

  • Stayed: April 2013, travelled as a couple
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Thank Shaun R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 8 November 2013

Thank you for your review 233255093! We're so glad you enjoyed your stay and our helpful staff was able to accommodate you. We hope to see you again on your next trip to the Windy City. Thanks again and have a great day!

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Reviewed 6 November 2013

This hotel is a lovely hotel with really helpful polite and attentive staff in a great location 5min walk away from the Magnificent Mile and many other Chicago tourist spots. Ok so the rooms are on the small side but when you are visiting a city you are not in the room much (or you shouldn't be) so wasn't a problem at all. It was clean had a comfy bed clean towels in room safe hairdryer , iPod charger alarm clock what more could you need. Included in the price is a self service breakfast (coffee tea milk juice cereal eggs sausage bagels cinnamon rolls pancakes pastries and fruit. This is a great start for the day it is basic but all you need. I would highly recommend this hotel as its great value provides excellent customer service and is close to all Chicago tourist spots. When i visit Chicago again i will be sure to visit and stay in this hotel.

  • Stayed: October 2013, travelled with friends
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Thank Kay O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 8 November 2013

Thank you for your review Kay O! We're so glad you enjoyed our convenient location in the heart of downtown Chicago, comfy beds and complimentary hot breakfast. We can't wait to see you again on your next visit to our city! Have a great day.

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Reviewed 6 November 2013

Stayed at the Holiday Inn Express Hotel Cass for 3 nights recently. The hotel was very clean, staff was very friendly, and the rooms were comfy. The rooms are not huge but I am not here to hang out in the room. The hotel is located two blocks from Michigan Avenue and convenient to everything. A great hotel with a wonderful breakfast.

Room Tip: Get a room on a high floor overlooking Wabash Avenue.
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  • Stayed: November 2013, travelled on business
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Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 8 November 2013

Thank you for your review Mark R. We're so glad you enjoyed your stay with us, especially our complimentary hot breakfast and convenient location in the heart of downtown Chicago. Thanks again and we hope to see you again soon.

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Reviewed 3 November 2013

This hotel is located close to the Magnificent Mile and many other downtown Chicago sites. The service was exceptional. We were on a girlfriend get-away weekend, so appreciated the great tips on attractions to see, where to eat, and tours that were worthwhile.
The rooms were small, but well-appointed. This more like a boutique hotel which makes sense once you learn that it is an historic hotel, featuring 1920s Beaux Arts architecture. We were mostly out and about sightseeing so the size of the rooms was not an issue.
I highly recommend this hotel.

  • Stayed: October 2013, travelled with friends
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Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 8 November 2013

Hello SueSchlicht, thank you for your review! We're so glad you chose to stay with us on your girls trip and that we could be of service to you and your friends. Thank you again and we hope to see you again soon.

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Reviewed 28 October 2013

Hotel Cass is a great place to stay near by Magnificent Mile. I went there to run Chicago Marathon. The hotel is just 1,6 miles from the start/finish line, not bad. You can go walking within 15 minutes. And you are just 2 blocks away from subway station,Michigan Ave (Niketown, Garmin,Apple), 4 blocks away from John Hancock Center (The Cheese Cake Factory, The Northface). The room is kind of small, but is very clean, and remodeled. It is included on the rate a self service breakfast (coffee, tea, milk, juices, yogurt, cereal, eggs, sausage, pancake, cinammon roll, different kinds of breads, apple, banana). All employees were very kind and polite.
A great value for the stay.

  • Stayed: October 2013, travelled solo
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Thank Clamatsui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 8 November 2013

Hello Clamatsui, thank you for your review and congrats on running the Chicago Marathon! We're glad you enjoyed our complimentary hot breakfast and convenient location. Thanks again and we hope to see you again soon.

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Reviewed 23 October 2013

The location is good but the rooms are too small, the lobby is upstairs, and doesn't have ramp for strollers or wheel chairs, for 300 dollars a night you can do better. The parking was really expensive. The breakfast is ok, but nothing special

Stayed: October 2013, travelled with family
Thank paulinamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 29 October 2013

Thanks for your review paulinamm. Our parking is consistent with prices in downtown Chicago; due to the space constraint and dense population of being in heart of the city. Thanks again and we hope you have a nice day.

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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #111 of 192 Hotels in Chicago
Price Range: £57 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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