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“Excellent location small rooms”

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Holiday Inn Express Hotel Cass
Ranked #109 of 187 Hotels in Chicago
2 reviews
“Excellent location small rooms”
4 of 5 bubbles Reviewed 2 April 2014 via mobile

Very near the magnificent mile , excellent service but the rooms are very small. I had my baby with me and we requested a crib for her. However there was hardly any place in the room to put the crib. It was very difficult maneuver ing about the room with the crib blocking the way .

Stayed November 2013, travelled with family
Helpful?
Thank Lyla_n31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 7 April 2014
Hi Lyla_n31, thank you for your review after your recent stay with us. We are glad you enjoyed our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your review.
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1,001 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
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English first
Bloomington, Illinois
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 8 March 2014 via mobile

What a great stay on a Saturday evening. We arrived early and they graciously let us check in. The staff was wonderful! After our late night return from an event the staff again catered to our every request (a pizza place, toothbrushes, & towels) in a friendly manner. The rooms are small (older building) but the space was well planned and used. The elevator was slow. But I think that's a very small scale complaint. It has a parking garbage right down the block. There are many restaurants very close by and it even has a Starbucks on the corner. This is a guaranteed repeat stay. I've booked a night for spring break.

Stayed March 2014
Helpful?
Thank JohAnna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 13 March 2014
Hi JohAnna C, thank you for your review following your recent stay with us. We are happy to hear you had an enjoyable experience staying with us in Chicago. At Hotel Cass, we pride ourselves on our helpful staff. Thank you again for you review and we look forward to seeing you on your spring break.
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Minneapolis, Minnesota
1 review
5 of 5 bubbles Reviewed 28 February 2014

This is my first time in this location and the staff are friendly. If you're not a very fancy person and just looking for a place to stay in for a couple of days to roam around downtown Chicago, this would be a good place. Clean room, internet, cable and other amenities are available at your disposal. Might check-in here again if the price is low. :)

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J-Nigma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, Manager at Holiday Inn Express Hotel Cass, responded to this review, 6 March 2014
Hello J-Nigma, thank you for your review following your recent stay with us. We are glad to hear that you took advantage of our complementary amenities, like the free wifi and our hot, full breakfast spread. Thank you again for your time and we look forward to seeing you the next time you visit Chicago.
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Omaha, Nebraska
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

I took my wife to Chicago for her 40th birthday. I did extensive research as to which hotels and what they offered. If you love a great value, this is your hotel. No glitz, just clean, friendly and breakfast included. Location close to everything. Take the train and bus everywhere. Fran at the front desk was awesome. Gave us a larger room than usual as most rooms in this hotel are on the smaller size. He also wished my wife happy birthday per the note in his computer, extra points with us. Our flight was cancelled the night before so we were short a day of our trip. They were very accommodating in adjusting our dates for us. Bed was awesome, however lacks a heavy comforter. Thanks for a great stay, we will be back.

Room Tip: Be kind to the front desk and simply ask if they have a larger room than usual.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bradley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 27 February 2014
Hello Bradley J, thank you for your review following your recent stay with us. We hope you and your wife had a wonderful birthday experience. We know how unfortunate it can be when flight delays shorten fun trips, but at Hotel Cass we pride ourselves on being accommodating to changing schedules.Thank you again for your time and we look forward to seeing you soon.
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Horsham, United Kingdom
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

Ideally located downtown, at a walking distance of pretty much everything. Prices are definitely good.
Rooms are clean, staff is helpful & breakfast is complimentary.
On the downside, you might want bigger rooms and a restaurant but hey, prices would certainly go up as a result :-)

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 23 January 2014
Hello Gregory T, thank you for your review following your recent stay with us on your business trip. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Thank you again for your time and we look forward to seeing you soon.
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Ottawa, Canada
Level Contributor
294 reviews
283 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

Booked via IHG for 65$ per night for 2 night. Cheap!

Arrived at 11AM and room was ready, check in was cordial and efficient, the lobby of the hotel is nice retro 1930s meets hipster.

The room was on an upper floor, and first thing I noticed was it was on the smallish side, no furniture apart from bed and night table (drawers are in the wardrobe next to the bed). The king bed was comfie and I like the head board where you can sit to watch TV wall mounted, plenty of channels), as the other option is the work station chair. The hotel is old and it shows; the wall was repaired but the plastering job was not good, not giving a good impression. View was partially obstructed. Free wifi.

The breakfast was excellent with ample hot and cold choice and a nice pancake machines, press a button and voila! 2 pancakes are made. Plenty of room. Gym was small and elliptical was noisy and wobbly, they should invest in some better equipment. The business center was great.

Still, for the price, an excellent option.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lubiere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 23 January 2014
Hi Lubiere, thank you very much for posting your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are happy to hear that you liked our business center and free wifi. Thank you again for your time and we look forward to seeing you soon.
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Lexington, Kentucky
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

I spent three nights here at the height of the summer travel season. The staff was friendly, the room was clean, and the free breakfast, which includes hot and cold foods, is a nice feature (the breakfast room is crowded, though; give yourself plenty of time if you want to eat). This is an older property that has been redecorated with panache, but the rooms, judging by the one I was in, are very small. However, I got a very reasonable rate for downtown Chicago, and I was within easy walking distance of Loyola, just down the street. There are many restaurants in the area, and L stations are nearby, making it easy to venture farther afield. The front desk is great with suggestions and directions and will gladly help if you ask them. With parking being so difficult downtown, a location like this, convenient to amenities and public transportation, is a real find. The hotel offers valet parking, but this will add considerably to your costs.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bythemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCass, General Manager at Holiday Inn Express Hotel Cass, responded to this review, 23 January 2014
Hi bythemoon, thank you very much for posting your review. We are happy to hear that you liked our our hot, complimentary full breakfast spread and our location right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions.Thank you and have a nice day.
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Additional Information about Holiday Inn Express Hotel Cass

Property: Holiday Inn Express Hotel Cass
Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #109 of 187 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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