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“Fantastic High-Value stay in downtown Chicago”

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Holiday Inn Express Hotel Cass
Ranked #112 of 191 Hotels in Chicago
Reviewed 15 August 2014

We were a party of 2 that stayed 1 night June 15-16 2014.

This hotel was a delight. It's a new Holiday Inn Express built-in to what is an old historic building and hotel - the Hotel Cass, built in the 1920's.

The rooms are small and basic, but the views are fantastic (ours overlooked the John Hancock Tower), and the bed and bedding is very deluxe and comfortable.

Not only is there free wi-fi throughout, but they also have a free business center on the 2nd floor with computers and a laser printer.

The staff is friendly and accomodating. Plus, the free breakfast in the lobby is quite good, and quite comprehensive.

Across the street is a Trader Joe's, and on the corner is a Pizzeria Due & Pizzeria Uno, Bloomingdales, and around the corner is the famous Redhead Piano Bar.

Great, affordable stay!

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Service
2  Thank Steve-210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 18 August 2014

Hello Steve-210,

Thank you very much for your review. I am glad you enjoyed our location right in the heart of downtown Chicago, as well as the complementary internet available throughout the entire hotel. Thank you for your review. See you again soon.

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387 - 393 of 1,054 reviews

Reviewed 8 August 2014 via mobile

We stayed here for four nights. Great location! Yes, the rooms are small (almost too small for our family of 4 for 4 nights) and the bathrooms are even smaller! It would gave been nice to have some bathroom counter space (not a small shelf over the sink). Breakfast was surprisingly great! Some of the staff members are more friendly/helpful than others (as usual). We had a great stay!

Stayed: July 2014
Thank Courtney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 11 August 2014

Hello Courtney H,

Thank you for your review after your recent stay. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. I'm happy that you enjoyed our hot, complementary breakfast. Thank you again for your review. Have a nice day.

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Reviewed 7 August 2014

I have been here twice, both around Christmas
It was fantastic, atmosphere nice, neighborhood beautiful,
Christmas lights on trees, convenient to downtown
and kindlemarket (sp?) block from Michigan,
and, when I went, price was right

personnel were great, especially manager Jackie,
but all

can't miss

Room Tip: it's an old hotel, redone, but good was Hotel Cass
  • Stayed: December 2013, travelled solo
    • Location
    • Cleanliness
    • Service
Thank rogerrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 11 August 2014

Hi rogerrog,
Thank you for your review. I am happy to hear you enjoyed your stay with us around the holiday season, and that you enjoyed our location in the heart of downtown Chicago steps away from the Magnificent Mile, Dining, and more.

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Reviewed 6 August 2014 via mobile

Although the rooms are quite small, the location is great and its a good price. Within walking distance of many awesome attractions, it couldnt be more convenient. The free breakfast was great as well, and even though it is small, it is neat and organized.

1  Thank travelingeileen
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 11 August 2014

Hello travelingeileen,

Thank you for taking the time to write a review. I am happy to hear you enjoyed our location right in the heart of downtown Chicago, as well as our hot, complementary breakfast. Thank you again for your review. Hope to see you soon.

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Reviewed 5 August 2014

My daughter and I stayed for 2 nights while we visited colleges in Chicago. I felt very safe staying there.Everyone there was very polite and helpful. The breakfast was very good. I will definitely be back!!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Theatremom8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 6 August 2014

Hello Theatremom8,
Thank you for your review. I am glad to hear you enjoyed your stay while you and your daughter visited colleges. I will pass along the positive feedback to the team. Thank you again for your review.

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Reviewed 4 August 2014

Very old hotel with very small rooms. The noise from the AC makes it impossible to use during the night - which you need in July in Chicago. Had a 4 night reservation, checked out after 1. Lobby area and breakfast area is as one would expect at Holiday Inn/Holiday Inn Express properties. Everything else is not.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Kennethtravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 18 August 2014

Hello Kennethtravelling,

Thank you for your review. I will looking the situation of the AC unit. I understand that a good night rest is important for all travelers. Thank you again for your review. Have a nice day.

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Reviewed 3 August 2014 via mobile

We arrived a few hours after we were allowed to check in. We were first assigned to a room which we discovered hadn't been cleaned so we were assigned a different room (911) which isn't a good sign. The room seemed OK but small at first glance which was OK because that's what the reviews said.

We learned later that the hotel had been poorly renovated. The showerhead wasn't mounted securely with only drywall holding it up. It will fall soon mounted that way. The bathroom door didn't shut properly (discovered at midnight when my husband was trying to not wake me up). Also, the air conditioning system or window (I don't know which) made a nice loud whistling noise which was enough to prevent sleep for this heavy sleeper so we had to turn the air conditioning on super low to attempt to drown out the noise. In the shower, we found toothpaste on the wall and shower curtain. To end our stay, my husband found not one, but two very long hairs in his biscuits and gravy. Who knows how many more were in that tub. I lost my appetite after the second hair because who knows what other food preparation protocols weren't being followed. One hair OK but two is where I draw the line. The staff was really nice but that does not make up for our experience there.

All the other hotels we looked at in that part of town were comparable in price and the only reason I chose this one was because of dozens of only positive experiences with this hotel chain. This was very disappointing for the price I paid.

Stayed: August 2014, travelled as a couple
1  Thank boilermakergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel Cass, responded to this reviewResponded 18 August 2014

Dear boilermakergirl,

Thank you for sharing your experience about your stay with us. We assure you that we are committed to delivering quality in all aspects of the guest experience and appreciate your feedback. I truly apologize for any inconvenience caused by the cleanliness of the bathroom, loud air conditioner and food quality. Please be assured that we do take all feedback seriously, and we will look into them accordingly.

I sincerely hope this incident will not deter you from giving us another opportunity to serve you in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #112 of 191 Hotels in Chicago
Price Range: £82 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Official Description (provided by the hotel):
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago

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