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“Return Visit / Glad I Came Back”

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Hilton Chicago O'Hare Airport
Ranked #120 of 192 Hotels in Chicago
Reviewed 24 February 2014

Had an early flight so I booked at the Chicago O’Hare Hilton.
Check in went smooth, received a great room. Room was clean.
Did not hear the airplanes land or take-off. Staff was courteous and answered
any questions with a smile. The best thing about this airport hotel is that it is located
right in the airport. ..If you are on the lower ground level
you might want to walk across the walkway to hotel. CTA and terminals to flights are a somewhat short walk also. There is a business center and fitness center at the hotel; bell captain station if you need to store your bags.
There is an area with computers in the lobby to print your boarding pass. I enjoyed my short stay!

  • Stayed: February 2014, travelled on business
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2  Thank Traveling_Lady_2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 25 February 2014

Dear Traveling_Lady_2004:

We appreciate your comments about our hotel on Trip Advisor. Thank you very much for choosing our hotel again before your early morning flight. It was our pleasure to welcome you back and we are glad that you enjoyed your stay.

We look forward to serving you again in the future.

Sincerely,

Anna Falco
Executive Office

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1,969 - 1,975 of 3,385 reviews

Reviewed 23 February 2014

I have stayed at this hotel for many years. The service is extremely good and quite friendly. When I walk through the lobby, the front desk people call out my name! Especially great at the front desk are Alex and Ester. Hotel is on the airport grounds, so getting to your room or catching a flight quickly is quite easy. Great restaurant with a super staff. Great waiters include Ali, Mo, Mary, Eddie and more. And a late-night "Gas Lamp" bar/restaurant with live entertainment. You can't go wrong here. Hilton O'Hare, thank you for all the great stays!

  • Stayed: February 2014, travelled on business
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1  Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 24 February 2014

Dear Gary F:

Thank you very much for taking the time to share your kind accolades about our hotel and staff on Trip Advisor. We're encouraged to know that you have been a frequent guest for many years and that you are welcomed back each time and treated like family. We will surely share your comments with our team. We appreciate your loyalty and we look forward to your future visits.

Sincerely,

Anna Falco
Executive Office

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Reviewed 22 February 2014

The hotel was fabulous, absolutely no problems. Room was great with everything we needed and super convenient for flying out of O'Hare airport, you don't even have to go outside. Check in was easy and the staff was very pleasant and helpful. We will definitely stay again when we are in Chicago. The O'Hare Hilton made our travelling much easier and more comfortable. Highly recommended!!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 24 February 2014

Dear Daniel G:

Thank you very much for your nice comments and for recommending us on Trip Advisor. We're glad to know that you had a good stay and that you would return again in the future. It will be our pleasure to welcome you back!

Sincerely,

Anna Falco
Executive Office

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Reviewed 20 February 2014

We arrived quite late after a flight from Belize. This was just a lay over on our way home, but what a beautiful place to stay. Quick check in so we could get to sleep as soon as possible. Room was perfect with wonderful bedding. Enjoyed a great breakfast, and even some shopping in the lobby before we headed off.

Stayed: February 2014, travelled as a couple
1  Thank Nonnaopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 21 February 2014

Dear Nonnaopa:

Thank you for your comments about us on Trip Advisor. We are happy that you chose to stay with us and that you were pleased with your stay.

Please visit us again in the future.

Sincerely,

Anna Falco
Executive Office

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Reviewed 19 February 2014

Very pleased from the beginning of the night to the next morning. Very nice accomendations as well as the right price! Person greeting us at the desk was very pleasant and informative. Will stay here again if we are in the need of an overnight airport hotel in Chicago.

  • Stayed: February 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 20 February 2014

Dear James C:

Thank you for sharing your nice comments about your stay with us on Trip Advisor. We appreciate it, and are very happy to know when our guests are satisfied.

We look forward to welcoming you back again in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

We had our flight cancelled as well and Hilton was the closest hotel to the airport. We were met by Ricardo in the reception, who checked us in. A very professional guy, who explained everything to us with a smile. It was our first time in Chicago, so we went to the concierge to consult about the stuff we could do that evening. Corey gave us a perfect service, recommended a lot of places to visit...very helpful.
Overall experience of the hotel is very good, the rooms are well furnished and no noise heard from the airport.
The only issue we had was the room-service prices and the quality of their food. We ordered pizza which costed about 37$ and was not edible

Stayed: February 2014, travelled as a couple
1  Thank Oksana_Mel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 20 February 2014

Dear Oksana_Mel:

Thank you for taking the time to share your comments about our hotel on Trip Advisor. We are happy to know that you were warmly welcomed here on your first visit to Chicago, and that our concierge was able to guide you on how to get around and what to see during your time here. We apologize, however, for your room service meal not being up to the normal quality standards we strive to maintain. We will address this with our Director of Food & Beverage and Executive Chef so that immediate improvements are made.

We appreciate your feedback and hope that you will visit us again should you return to Chicago in the future.

Sincerely,

Anna Falco
Executive Office

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Reviewed 17 February 2014

One of the WORST Hotel experiences in 15 years. had to stay here as a result of a canceled connecting flight. Made reservation via smartphone at terminal, got confirmation e-mail, showed up at front desk, woman could not locate my reservation despite confirmation e-mail i showed her. She did not EVEN offer a room, I had to ASK if they had available rooms since she could not find my reservation, she informed me that I will probably get double charged "or something". I was so exhausted from traveling I didn't even bother arguing the issue, ended up with a dirty horrible smelling room near the main elevator bank and hallway ice machine (had to listen to loud noise from both all night).............I can't believe this has the HILTON name on it......should be changed to Motel 6 with pricing cut by 2/3.

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  • Stayed: February 2014, travelled on business
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2  Thank Sean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this reviewResponded 19 February 2014

Dear Sean W:

We sincerely apologize for the poor experience you had with attempting to book a reservation and then not getting a room that lived up to your expectations. I will write to you directly to try and obtain the confirmation number that you originally were given so that I can have our Reservations Manager research what happened with this not showing in our system when you arrived. With all the inclement weather and cancelled flights, we have been extremely busy and sold out on many nights and try to sell the rooms near the elevators last. Depending the time you arrived, it could have been all that was available. Also, our prices do fluctuate according to supply and demand. We are very sorry for any inconvenience and discomfort caused to you, and we hope that you will allow us another opportunity to serve you better in the future.

Sincerely,

Anna Falco
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Chicago, IL 60666
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Luxury Hotel in Chicago
#82 Romantic Hotel in Chicago
#86 Family Hotel in Chicago
#94 Business Hotel in Chicago
Price Range: £102 - £328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 860
Official Description (provided by the hotel):
Hilton Chicago O’Hare Airport offers unparalleled convenience to savvy travelers in a quiet, no fly-zone. We are within walking distance to all domestic terminals via underground walkways and the Blue-line train to downtown Chicago. After your flight, swim some laps in the indoor swimming pool. Dine on the finest steaks, seafood and drinks, catch the game at our friendly sports bar or grab something quick at Caffé Mercato. ... more   less 
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Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton

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