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“Too Many Little Things Add Up” 3 of 5 bubbles
Review of theWit - A DoubleTree by Hilton

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theWit - A DoubleTree by Hilton
Ranked #40 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Racine, Wisconsin
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Too Many Little Things Add Up”
3 of 5 bubbles Reviewed 21 August 2013

There were many things we enjoyed about our stay at The Wit: the front desk staff was very friendly at check-in; fresh chocolate chip cookie upon arrival; the ambiance on each floor (birds chirping during the day; owls hooting at night); the room decor was fresh and modern; the location can't be beat; our spa experience was divine.

But there were also many things that were just a little off: a dirty washcloth wadded up on the floor of our room upon arrival; the in-room coffee pot was broken and took 2 separate phone calls to get it replaced; the mechanism that holds the shower head in place was loose, which resulted in having to stoop to get under the flowing water; hotel guests must use a card in the elevator, and it took many attempts before the green light would come on so we could punch in our floor number (meanwhile, the elevator would begin moving - sometimes in the opposite direction - or, more likely, our floor had been passed because someone else was able to punch in their floor while we were still trying to get our card to work...). While I understand the reason behind the card-in-the-elevator requirement, it was very touchy and very frustrating and is the biggest reason why we won't stay at The Wit again.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mitzi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 26 August 2013
Thank you very much for your candid feedback; it is truly appreciated. I am glad that you enjoyed your spa experience and some of the nuances that set theWit apart from the norm.

Please accept my apologies for any inconveniences or deficiencies you experienced during your stay. In regard to the elevator security system, we realize that it can be a little touchy at times; but please understand that it is in place to ensure your safety during your stay.

Thanks again and we hope to welcome you back to theWit.

Ryan Kingston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,320 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (397)
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English first
Lexington, Kentucky
1 review
5 of 5 bubbles Reviewed 20 August 2013

My husband and I just returned from a weekend trip to Chicago and stayed at The Wit. I can not say enough wonderful things about the helpfulness and friendliness of the hotel staff! Top notch! The location was also great (very close to everything). We were a little frustrated with the fact that the Roof Top bar was open to public, leaving very little opportunity for guests that paid to stay there. However, when calling to voice our frustrations the manager came to our room to personally escort us up there and gave us vouchers for dinner. We paid $100 more to stay here and because of the staff it was well worth it!!

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Bend, Wisconsin
Level Contributor
100 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 19 August 2013

When our regular Chicago hotel was booked for our most recent trip to the city, we took a chance on theWit Hotel. After staying there we aren't sure we'll return to our regular hotel. Yes, it was that good.

First, the location is terrific. We were in town for the theater, so everything was within walking distance. Had shopping on Michigan Avenue been our focus, that would have also been within walking distance--although we might catch a taxi on the way back if we were carrying packages.

Second, the staff is all about helping you. Check-in was a breeze (made all the more pleasant by a fresh, warm chocolate chip cookie). The concierge went out of his way to help us with some questions we had. Whenever we met staff--in the hallways, on the elevator, in the lobby--they were always positive and attentive listeners to make sure all our needs were being met.

Third, the facility was great. It was clean and updated. The room was comfy with a nice sofa and a big screen TV. Bathroom amenities were a step up, although the bathroom mirror was a bit too far away for shaving (maybe that's a comment more about my eyes than the hotel). The bed and pillows were a dream. The room's thermostat actually gave us control of the temperature which helped us sleep better. There was very little waiting at the elevator. The bar and restaurant were both top notch.

We were very impressed...and that's saying a lot. We feel like we have a new home away from home in Chicago.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 298DickZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 22 August 2013
What a glowing review of the property we are all so found of as well! We're so happy you have found your new "home away from home" here at theWit. Your feedback will be shared with all of our departments and each will be recognized for their service and achievements!
We look forward to serving you in the future here at theWit!

Ryan Kingston
General Manager
theWit Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 August 2013

We weren't offered any warm chocolate chip cookies upon check-in. The room was decent and nicely decorated. The cleaning staff needs to be a bit more detailed (dead flies and gnats on the window ledge). Even after deliberately leaving the curtains pulled back after the first night, they still didn't vacuum up the flies. The Loop location is great, with access to the CTA train just steps away. Overall, it wasn't a bad experience. We would consider staying here again.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DKNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 16 August 2013

From now on this will be the hotel I stay at in Chicago. Very nice. It's in a great location on Michigan Ave., very close to all the tourist things you might want to do.

The check-in service and attention were great. I was even approached by staff while waiting in line (very short) to check in to see if everything was okay.

My room was nicely sized and beautifully decorated. The walk-in shower is nice and spacious. And the large settee was a nice, relaxing touch.

I loved the bird calls and waves soundtrack in the hallways.

Everything is very clean and very sophisticated.

Really enjoyed having lunch on The Roof when I checked in.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 22 August 2013
We appreciate your positive and informative feedback! Location is everything and here at theWit, we think we're in a pretty great spot! Also, I will make sure our Front Office staff is recognized for their exemplary service.
Can't wait to see you again at theWit!

Ryan Kingston
General Manager
theWit Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 14 August 2013

Upon arriving at this hotel we were very impressed. The interior is very well maintained and 1 out of 3 of the staff we encountered was very polite and hospitable. When I asked the front desk about getting a roll away cot placed in the room he first said that he would have housekeeping bring one up right away and later said that he couldn't due to it being a fire hazard. Later, we enter our room and notice that instead of their being two blue throw blankets at the base of each bed there was only one on one of the beds. We called down to report it and the gentleman that answered the phone had no idea what I was talking about. The next morning when we left to explore the city we passed by rooms that were being cleaned by the housekeeping staff. I was surprised to see the two housekeepers relaxing on the bed talking on their cell phones!
When we came back we noticed that the minibar was practically empty and there was no trash can in the room. Not having a trash can in the room was surprisingly inconvenient. I suppose I was just expecting much more from the hotel because it is in the Hilton family.

Room Tip: Do not participate in the employee rate program at this location. They will place you in the worst r...
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  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank holidayinnexpress00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 13 August 2013

Our 2nd stay at theWit was even better than the 1st! From check-in to check-out was everything we expected and more. Chocolate chip cookies at check-in, EXCELLENT bell service from very friendly and helpful staff, large King suite with PLENTY of drawer and closet space, awesome views of the Chicago River and State Street, maid service was perfect (room made up every day and before returning to room in afternoon for a "break"), kitchen area is perfect size and convenient for late night snacking, and bed is so comfortable it was difficult to get up some mornings. We chose theWit for its proximity to Grant Park (Lollapalooza), State Street shopping, Mag Mile for more shopping, easy walk to Museum campus. CTA train stop in front of theWit made for an easy commute to MDW airport. Only (minor) complaint is that closet light bulb was never replaced after informing front desk. Will DEFINITELY book theWit in the future!! Pricey but worth every dollar!!

Room Tip: Get a high floor but not too close the Roof nightclub, you can hear the music. Suites are very spac...
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank b0cam0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 22 August 2013
Welcome back and thank you for your positive feedback regarding your second stay at theWit.
We're thrilled you enjoyed your time with us. Sounds like your Lollapalooza weekend was busy and full of fun Chicago activities.
We can't wait to see you in the future at theWit.
Cheers!

Ryan Kingston
General Manager
theWit Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about theWit - A DoubleTree by Hilton

Property: theWit - A DoubleTree by Hilton
Address: 201 N. State Street, Chicago, IL 60601-2402
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Spa Hotel in Chicago
#24 Green Hotel in Chicago
#27 Luxury Hotel in Chicago
#31 Romantic Hotel in Chicago
#32 Business Hotel in Chicago
#41 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — theWit - A DoubleTree by Hilton 4*
Number of rooms: 298
Official Description (provided by the hotel):
theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more   less 
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Also Known As:
Thewit Hotel Chicago

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