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“Disappointed since last stay” 3 of 5 bubbles
Review of theWit - A DoubleTree by Hilton

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theWit - A DoubleTree by Hilton
Ranked #40 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Algonquin, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointed since last stay”
3 of 5 bubbles Reviewed 25 August 2013

Overall the hotel is very trendy and nice. Staff seems very helpful. Very disappointed with how the rooftop lounge has pretty much changed to a club. During our stay the weather was beautiful yet the rooftop bar was no longer open to the air. It was basically a club with a glass roof, such a shame that they changed their concept from a classy, sophisticated lounge where you could enjoy a drink with a beautiful view and fresh air to what it is now. They also used to have a long table with fire that was amazing, that table is now the stage for dancers. We needed to run to our room but were unable to go directly back up to the roof, we had to go back down to the lobby and get rechecked and wait again in order to return even though we had reserved seating. Will much rather enjoy a different rooftop lounge in the future. Will no longer hang at this one.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Shana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 26 August 2013
Thank you very much for your feedback, I am pleased to learn that you enjoyed your stay. As well, I am glad that you visited our rooftop lounge ROOF. Yes, you are correct we did install a retractable roof last year; which allows guests to enjoy the environment year round.

Unfortunately, we have had a mechanical issue with one half which prevents us from opening the entire structure at the moment. This is presently being addressed and should be repaired shortly.

The new roof also impacts our ability to light the fire pits, since they are natural gas and cannot be lit in a enclosed environment. The good news is we have both heating and cooling so we can operate 365 days a year on the 27th floor. We are now able to use the tables for many functions, including our popular ROOF Runway series fashion shows.

ROOF continues to win awards worldwide and is presently rated as the number 3 rooftop lounge in the world. As such we continue to focus on the service and the overall experience of our guests. Your comments are appreciated and will be shared with our management team.

Once again, thank you for staying at theWit and we look forward to welcoming you back in the future.

Ryan Kingston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,327 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (398)
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English first
Camp Hill, Pennsylvania
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

I loved our stay at the Wit. The location was perfect, our room (we splurged for a Junior Spa Suite) was ideal and huge with an entire wall of floor to ceiling windows with an exceptional view of the city and river.

The staff, namely Jonah, at the Conceirge Desk was so over-the-top helpful and friendly and available, it made us feel very special every time we walked through the lobby.

The only disappointment, as I have been wanting to stay at the Wit namely for The Roof, was The Roof! They no longer have the tabletop firepits and it seems the retractable roof is often closed due to special events. Those special events, at least while we were there, consisted mostly of parties and music designed to draw a younger crowd. And although the service was exceptional everwhere else at the Wit, the service on the Roof was sorely lacking. Still, it's a must-see. Nice views and atmosphere. Just bring plently of $$$!

If I ever get to Chicago again, I'd definitely stay at The Wit.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sc0nner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 26 August 2013
Thank you very much for your feedback, I am glad that you enjoyed your weekend. I will pass along your comments to Jonah and the staff; I am very privileged to have such a great service oriented team.

In regard to your experience at ROOF; the good news about the retractable roof is that we can operate 365 days a year. The downside is we cannot have gas firepits in an enclosed environment. We now have heating and cooling to ensure a comfortable environment no matter what the weather does.

Typically, the roof is completely open on beautiful sunny days; however, we have had a mechanical issue with one half which prevents us from opening the entire structure at the moment. This is presently being addressed and will be repaired shortly. We will continue to focus on the service you mention at ROOF.

Once again, thank you for staying at theWit and we look forward to welcoming you back in the future.

Ryan Kingston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Ky.
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 24 August 2013

From the extremely friendly valets, the bellhops, the front desk, we were so pleased with such kindness. They make it apparent to you that they are glad you're there and want you to be not only comfortable but really pleased with your stay.

The little touches abound all over this place like, for example, the quiet bird sounds in the hall way that change based on the time of day (crickets at night). No, do not worry, you cannot hear them in your room, but they have a very tranquil effect on you as you come from the elevator on your way to your room.

The rooms are very, very comfortable and you might be really pleased to find the small kitchenette with small fridge to be very handy (we did). We'd opted for one of their extras when making our reservations and purchased the "All Night Package" which is really just a lovely little touch for when we got back to our room (we'd gone to a play) to find a tray waiting for us in our room with a bucket full of cocktail ice (the large cubes for better cocktails), a small bottle of Belvedere vodka, a small carafe of orange juice, another of cranberry, a bottle of tonic and another of club soda. Oh, and four glasses with stirrers and a plate with slices of lemon and lime for our garnish. It was really nice to have a cocktail w/o having to go to the bar; though we did hope to have time to go to the rooftop bar during our stay; maybe next time.

If you like being in the middle of the excitement, this State Street location will be very pleasing to you (it was to us, too). You're just steps from two of the big theaters, to Macy's, and countless other popular places. Plus you're a short walk from the north side of Millennium Park, so that might help you choose as well.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sjy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager201, General Manager at theWit - A DoubleTree by Hilton, responded to this review, 26 August 2013
Thanks so much for your feedback and support; it is greatly appreciated! Sounds like you had a great time!

We hope to see you again soon.

Ryan Kingston
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin, United States
1 review
4 of 5 bubbles Reviewed 24 August 2013

I love this hotel. Everything was awesome. But my room had a view issues with the air condition sounding like a train wreck. The roof top hotel was beautiful. The location was right next to the Chicago river and theater. The staff was A+++++. I would come back.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Corey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2013

We were in Chicago for the 1st time and stayed @ the Wit. The staff, facilities & location were great. We asked for a high floor & started on the 10th, but were given the same room on the 19th floor when it opened up. The location turned out to be good as it was located w/ in a short distance of many of the places we wanted to go & see. The rooftop bar, ROOF, is apparently one of the busiest venues in the city & was difficult to get into. All in all, we had a geat visit to Chicago.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 August 2013

The scenery was beautiful and the staff were all very courteous and kind which made the stay even more pleasant! I'm already planning my next trip to Chicago and it will be non business related which will give me a chance to explore the city more! The Navy Pier Fireworks was an awesome outing to attend, the food was great and i will be back!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 21 August 2013

Spent the night while in Chicago visiting friends and had a wonderful stay.From checkin the staff were couteous and professional.Our room was clean and beds comfy.Visited the roof top bar on the 27th floor and what was great was that being during the week it was not busy - views and service great.Food pricy but then this is downtown Chicago.Would stay again.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lesley k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about theWit - A DoubleTree by Hilton

Property: theWit - A DoubleTree by Hilton
Address: 201 N. State Street, Chicago, IL 60601-2402
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Spa Hotel in Chicago
#25 Green Hotel in Chicago
#28 Luxury Hotel in Chicago
#31 Romantic Hotel in Chicago
#32 Business Hotel in Chicago
#41 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — theWit - A DoubleTree by Hilton 4*
Number of rooms: 298
Official Description (provided by the hotel):
theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more   less 
Reservation Options:
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Also Known As:
Thewit Hotel Chicago

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