The staff from reception to concierge service were very nice and friendly. They were able to give us great information to get around the city. The room was clean and comfortable. I would stay here again!More
The staff from reception to concierge service were very nice and friendly. They were able to give us great information to get around the city. The room was clean and comfortable. I would stay here again!MoreShow less
Dear Christine M, Thank you for your fantastic review of theWit Hotel Chicago. Our staff will be proud to hear of the great service provided. We cannot wait to see you back soon at theWit! Warm Regards, theWit Guest Relations.
Absolutely horrible experience! This hotel is a joke. We booked a room for a couple of nights. The shower headwas leaking, bathroom light switch was broken, bed runner was ripped and the service was terrible. We rrequested a fridge about eight times because we were told not to move anything inside the minivan or we would be charged. We explained that there was a nursing mom in the group and she needed to store her expressed milk. They promised to send one but never did. We were forced to make room in the mini fridge that already in the room- well we got charged for it. We had to call four times to take off the charges. They also charged us for the dirty ripped runner that was already ripped when we got there. They also charged us for smoking in the room none of us are smokers. We had to pay for WiFi, which didnt even work. They also charged us for vacuuming the room. What!?!? We specifically asked if there would be charged for cleaning the room, and they said there was not; still, we cleaned up our mess before checking out so the staff would have minimal work to do. Their customer serviceis iinferior. I will never... ever... ever.. salary there again. Absolute trash.
Dear nrizzo41, We are disappointed to hear that your stay was less than expected. As you can see from a majority of our reviews and our 2014 Certificate of Excellence from Trip Advisor, your recent experience is an exception rather than the norm. Thank you for your feedback. Sincerely, theWit Guest Relations.
We stayed here for a work trip. The hotel is beautifully updated and has such a refreshing contemporary feel. The rooms are clean and brightly colored. The meeting rooms were beautiful as well. All of the staff was very accomodating and pleasant; especially one of the bellhops. Every time I entered or exited the building, he remembered my name and was extremly helpful and friendly. He exemplifies what customer service is all about.
Dear Carlie G, Thank you for reviewing theWit Hotel Chicago and for recommending theWit Hotel to other reviewers. We are thrilled to hear your kind works regarding our staff and their exemplary service. Please feel free to contact us should you remember our bellman’s name as we know he will be proud to learn of his great service provided. We do hope to see you again soon at theWit!-Best Regards, theWit Guest Relations.
We stayed at theWit for the first time last night. Overall, GREAT EXPERIENCE! We live in the suburbs, and usually take the train, but decided to drive. The only negative of this hotel is the drop-off area out front. The valets work very hard, but it's just a very awkward area to try to stop a car and unload due to the amount of traffic and the very small sidewalk area in front of the hotel.
Check-in staff was very helpful, and very quick to open up a new check-in line when the crowd in the lobby started to grow. We were able to check into our room around 12:45 pm, well before the published check-in time. We requested a quiet room, and two of the staff members actually huddled up together to go through the available rooms before deciding which room would be best. We ended up with a corner room on the 14th floor. We could see some of the lake, and we did hear the train and city noise, but the "white noise" of the city was not unlike any other city hotel I've stayed in, in any location. If city noise bothers you, turn on the a/c and bring ear plugs.
Room size were better than average, amenities were good, and the rooftop bar was awesome! We went in the afternoon for a drink, and the view could not be beat.
We will be back to stay at this hotel. The staff tries very hard, and I would say that they exceed expectations!
Dear Windygirl007, Thank you for choosing theWit for your recent weekend getaway and for taking the time to recommend us to other reviewers. We are thrilled to hear your great comments regardong our staff as we try our hardest to provide every guest with a truly unique Wit experience. Our staff will be proud to learn of the great service provided as we accomplished our goal of surpassing your expectations. We cannot wait to welcome you back soon to theWit for another great Wit experience. Best Regards, theWit Guest Relations.
This hotel was perfect from the location, to the service, and the cleanliness. We were able to check in early, leave our car with valet, and walk to just about anywhere we wanted to go. I manage a hotel in Indianapolis and this was the perfect getaway. Thank you!
Dear Brett S, Thank you for choosing theWit Hotel Chicago and for taking the time to recommend your experience to other travelers. We are thrilled to read your positive feedback of our hotel as well as your kind recognition of our team's efforts to ensure the best Wit experience. Our great location is perfect for exploring all that Chicago has to offer and we are thrilled to hear that we were able to assist by providing an early check-in. We cannot wait to welcome you back soon to theWit! Best Regards, theWit Guest Relations.
Stayed at this hotel for two nights while attending a conference. Staff was friendly. My room and bathroom was spacious and comfortable with a great view. I didn't find the street or train to be too noisy right by my room - but other might if they are light sleepers. The hotel is in a great location and in walking distance to many places. The hotel has a roof top bar with great food/drinks and atmosphere.
Dear heatherNkyle0827, Thank you for your fantastic review of theWit Hotel Chicago. We are delighted that we made both your stay and conference as comfortable and enjoyable as possible. theWit’s great location and commitment to excellence makes us a the perfect choice when hosting a conference in the Chicago Loop. We hope to welcome you and your entire group back to theWit in the future. Warm Regards, theWit Guest Relations.