I had booked a one night stay in the two room King Spa suite at this hotel as a birthday surprise. We also invited a few friends to join us for drinks and dessert in the room that evening as part of the celebration.
Service: Because it was a special event, I had specially ordered dessert from an out of town bakery for the evening, and had it delivered via mail to the hotel. I called ahead to the hotel to let them know this was a special occasion and made sure it was possible to receive my package this way; I was promised the package would be accepted since I would not arrive until 4pm at check in. Unfortunately, my package was never accepted and my dessert never came. According to the tracking number, they had attempted to deliver it. I spoke with multiple people at the front desk to no avail. Offered no alternative suggestions for dessert, finally, in house dining called and offered a very mini cupcake display (at a premium of $33). I had no choice but to take it or go without any dessert.
Cleanliness: The room was nice and clean, but the windows were hazy from fingerprints. Not entirely what I expected to see out of a $389/night room.
Spa quality: There was a big tub and comfortable robes. You have to pay for anything additional.
Value: With all the chaos of dessert, we ended up putting down over $500 on the one night. This included the two room suite, overnight parking, the replacement dessert, and a spa item (bath soap?).
While we really did have fun in the suite and at the hotel, it was definitely a bit pricey. I think my overall experience was tainted because of my missing dessert with no consolation. Maybe it will work out better for you.
- Official Description (provided by the hotel):
- theWit is intelligently renewing one of the original "It" locations on the corner of State (the great) Street and Lake. Its history is rich with artists, theatre people, journalists and musicians as it is nestled between the theatre district and the river. Blending the amenities of a resort with the flair of a boutique hotel, theWit has brought a new energy and vitality to the downtown Chicago Loop. Striking design, unparalleled comfort, and remarkable services create a dramatic sensory experience. This is a destination for anyone who gets "It" or at least wants to. ... more less
- Reservation Options:
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- Also Known As:
- Thewit Hotel Chicago