I stay at Holiday Inns often, both for business and when on vacation. Generally, I’ve found that the bigger and busier the HI, the poorer the service. The HI Chicago O’Hare is no exception. In fact, this was one of the worst stays at an HI I have ever experienced.
First, the location: The only reason I chose to stay at this hotel is because it billed itself as being within easy walking distance of the Blue Line Cumberland train station. Although I would say it was within walking distance, it was a pretty far walk (particularly for my elderly parents), and across a very busy highway exit intersection. “Far” is relative, but this was close to a kilometer away, particularly because the entire area was under construction as well. Even without the construction, it still would have been 10+ minute walk. It was definitely not a convenient location. They do have a shuttle bus that will take you to the blue line station, but it leaves every 45 minutes (more on this later).
Second, service at this hotel ranged from unsatisfactory to very poor. One of the staff was quite rude to my wife upon checking in. Additionally, we had a horrible experience with their shuttle van. We took our parents by the hotel van to the airport as they were leaving a day earlier than us, and was told by the driver that he would pick us up at the arrival area (Gate 5E) a few minutes later. After waiting a few minutes, we called the hotel and asked when the van would pick us up. We were told (staff name was Maria) that it would be within 30 minutes. Half an hour came and went, and I called back again, only to be told by Maria that the van was dropping off some people at departures and would pick us up within 10 minutes. 20 minutes later, I called again, and was told the van would be there within 5-7 minutes. After another 20 or so minutes, I called again and demanded to talk to a manager. The same staff person (Maria) IGNORED my request to put me through to the manager, and told me that the van would be there within 15 minutes. After waiting a few more minutes (we had waited a total of an hour and a half), we gave up and took the train back to the hotel (again having to endure a 15 minute walk through a busy intersection under construction). This occurred on May 31, in the late morning around 11 AM.
As for the rest of the hotel, I would say it was very average. The room was nice and seemed clean, although the bathroom toilet was very noisy. The attached pub had good food, but note there is no complimentary breakfast (the breakfast buffet was about $12 per person and pretty average quality). The good things about this hotel were that the internet connection was very good, and there was a Mariano’s grocery store a 3 minute drive away just north of the intersection. Otherwise, this place was pretty flat.
Staying at this hotel was the low point of our trip to Chicago, and I would never recommend it to anyone.
- Official Description (provided by the hotel):
- Comfort meets convenience at Chicago O'Hare International Airport hotel. The Holiday Inn Chicago O'Hare Airport Hotel (ORD), just minutes from downtown Chicago, offers you quality lodgings near the airport, making us your top choice for comfort and convenience in Chicago. Come and dine 24-hours in our new Bar Louie restaurant and bar. Bring your family to our Chicago O'Hare hotel, located just off I-90 with close proximity to all that Chicago has to offer. Nearby attractions include the Rosemont Theatre, Allstate Arena, Wrigley Field, Millennium Park, Sears Tower and shopping on the Magnificent Mile. Corporate travelers seeking prime Chicago O'Hare accommodations will not be disappointed in this hotel. O'Hare International Airport is just two miles away, and we are close to numerous businesses such as Career Builders, US Cellular, OCE, T-Mobile, the Big Ten Headquarters and the Donald E. Stephens Convention Center. The Blue Line of the subway is within walking distance of our Chicago Airport hotel. In addition, we offer a business center with a fax machine, copier, printer, computer and free high-speed Internet access. While staying at our Chicago O'Hare hotel, you can enjoy amenities including a heated, outdoor pool, a 24-hour fitness center, an ATM machine and Bar Louie, our new 24-hour restaurant and bar, where kids eat breakfast for free. While traveling, you can bring your furry friends to our pet friendly hotel near O'Hare Airport. Book your Chicago hotel reservations now to enjoy our great rates. ... more less
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- Also Known As:
- Holiday Inn Chicago o`Hare Hotel Chicago
- Chicago Holiday Inn