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“Doesn't get better than this....”

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Waldorf Astoria Chicago
Ranked #15 of 188 Hotels in Chicago
Certificate of Excellence
Chicago, Illinois
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Doesn't get better than this....”
Reviewed 5 February 2013

No lapse in stellar service here! From our arrival to departure, exemplary service prevailed. Usually you'll experience ONE stand-out employee that makes your visit a pleasant one, with it lacking in other service areas. Here, at the Waldorf-Astoria Chicago, all staff employees, from doorman, to front staff, to housekeeping, to account manager, we're dedicated professionals, providing "above and beyond," service! I was able to quickly unwind and feel at ease by the first couple of minutes in our suite. Usually I'm tearing the beds apart and checking bathrooms to find something that needs to be cleaned properly....oh no, not here. The room was perfection, and everything was immaculate. This is somthingI've never experienced during any of my travels around the world....a rarity, indeed. I was happy to relay to staff that I would be spreading the word of my of-so-exceptional visit to their superior hotel. Walfdorf-Astoria Chicago has gained a loyal customer!

Room Tip: Upgrade to a luxury suite.....you will not be disappointed!
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  • Stayed February 2013, travelled as a couple
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Helpful?
2 Thank Mommamia27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 13 February 2013
Dear Dee A,

Thank you so much for taking the time to post your review of your recent stay with us on TripAdvisor. I am truly delighted to learn that you found comfort in your suite and that our service team was able to graciously assist you throughout your visit. Thank you so much for recommending the Waldorf Astoria Chicago. Your patronage and loyalty are highly valued and appreciated. We will look forward to our next opportunity to serve you!

Sincerely,
Richard R. Evanich
General Manager
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Miami, Florida
Level Contributor
149 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 4 February 2013

Easily the best place to stay in Chicago. Great location and amazing staff. Beautiful hotel! Rooms have great amenities and very nice balconies which you dont see too often. There is no decision, stay here! Oh and the spa is absolutely beyond words.....great gym and indoor pool too.

  • Stayed November 2012, travelled with family
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Helpful?
2 Thank TheMiamiUrbEx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 5 February 2013
Dear CSCFBahamas88,

Thank you so much for taking the time to share your last experience at the Waldorf Astoria Chicago on TripAdvisor. I am delighted to learn that you and your family enjoyed your room, with its unique amenities, especially its balcony, and our Elysian Spa and Fitness Club. Thank you as well for your kind words regarding our service team and for recommending the hotel. Your patronage is highly valued and appreciated. We will look forward to welcoming you and your family back soon!

Sincerely,
Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Champaign, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 February 2013

Cannot say enough wonderful things! We spent Saturday night and had a wonderful time. We had reserved one suite and our other room was upgraded to a suite. It was our 27 year old son's birthday, and the room made the Chicago trip even more special.

The quality of this hotel is pervasive throughout!

Will definitley be back. Thank you.

Room Tip: I think any room would be great! Suites give you lots of space.
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  • Stayed February 2013, travelled with family
    • Value
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Helpful?
1 Thank Champaign1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 5 February 2013
Dear Champaign1,

Thank you so much for choosing the Waldorf Astoria Chicago to celebrate your son’s birthday this past Saturday. It gives me great pleasure to read that you enjoyed your suites and that you would love to visit us again. We truly value your loyalty and can’t wait to personalize your next visit, hopefully in the very near future.

Sincerely,
Richard R. Evanich
General Manager
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Chicago, Illinois
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 February 2013

The Waldorf Astoria is a stunning hotel in a wonderful location! We had a very spacious room with sitting area, fireplace, and a beautifully stocked bar complete with ice. The property is one of the best locations in Chicago. During our stay, we walked a few short blocks down the street for afternoon tea and all the shopping one could want.
I cannot say enough regarding the impecable service. Everyone, from the staff at Bernard's Bar, to the driver of the hotel car, did an outstanding job!
Well deserving of the #1 hotel in Chicago, and their spot on the "World's Best" list.

  • Stayed January 2013, travelled as a couple
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Helpful?
4 Thank p0tter32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 4 February 2013
Dear p0tter32,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay during your last visit to the Windy City and for your positive feedback with regard to your experience. I am excited to read that you find the hotel’s location ideal and that you found your suite comfortable, warm and welcoming. I truly appreciate your kind comments regarding our service standards. Feedback like yours inspires our continuous pursuit of excellence in everything we do. I will certainly share your remarks with the rest of the team.
We can’t wait to our next opportunity to serve you, hopefully in the very near future!

Sincerely,
Richard R. Evanich
General Manager
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Louisville, Kentucky, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 February 2013

Perfect location! Excellent hotel. Staff was wonderful! Rooms incredible! My family was impressed with all the amenities. My favorite part is I didn't have to reach in my pocket to give tips, it was included in the room rate.

  • Stayed January 2013, travelled with family
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Helpful?
3 Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 4 February 2013
Dear Thomas D,

Thank you for your review of your recent stay with us. We truly value your feedback. I am delighted to read that you enjoyed the hotel’s location, your room with all of its unique amenities, and our no tipping policy. Also, thank you for your kind words regarding our service team. It’s rewarding to read that we were able to efficiently assist you throughout your visit. We will look forward to welcoming you and your family back when your travels next bring you to Chicago!

Sincerely,
Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 January 2013

I stayed at the Waldorf Astoria in Chicago on January 24. The hotel is beautiful, and the rooms place the hotel among Chicago's finest. Mine had a gas fireplace, lighting control, and an extravagant marble bath with very large walk in shower. The hotel let me check in early, and the internet was included in the room rate.

I have several criticisms, however. When I arrived, the doorman was not paying attention to the fact that I was coming through the revolving door and offered no assistance with the door. I received a luke warm greeting from him. Upon approaching the desk, I did have to wait for a couple of minutes before checking in, and noticed that the gentleman helping me had a slightly loosened tie and no collar stays. This cannot be the apparel standard. The service was friendly, but not at the level of Four Seasons.

During my stay, I ordered room service twice. On my first day, I ordered a burger medium rare. It arrived medium, and extremely salty. The fries had been sitting for awhile - they were stale. The second time I ordered late night pasta bolognese - small bowl, delivered luke warm, but the bread was nice. Overall mediocre food quality and value.

The day I left, I was working in my room and sought to signal my request for privacy to the housekeeping staff. There were no doorknob cards requesting "do not disturb" but there was a deadbolt latch under the knob that clearly said on a label to use it to ensure privacy. I figured it would signal to the staff to not bother me. Instead, I was interrupted twice - once by housekeeping staff, and the next time by room service staff seeking to clear the tray from my room from the night before. In this instance, the attendant rang the doorbell incessantly until I answered. Very frustrating. I mentioned this upon checkout, and the front desk attendant explained that there is a signal button on the light switch. This is so easy to miss - particularly if the lights are off and you cannot read the labels on the numerous buttons on the lighting control panel. One must be told about this in order to know about it.

In all, I found the service at the hotel to be in contrast to the quality of the room. The food was pretty bad, and I experienced sub-par staff for a hotel like this. These people could have just as easily been at the O'Hare Hilton as the Waldorf Astoria and that needs to be fixed. I will probably not stay here again when there are other similarly priced options with truly perfect staffing - namely Four Seasons, Peninsula, and even The James.

  • Stayed January 2013, travelled on business
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Helpful?
5 Thank peterbnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, Director of Hotel Services at Waldorf Astoria Chicago, responded to this review, 29 January 2013
Dear peterbnewyork,

Thank you for choosing the Waldorf Astoria Chicago as your hotel of stay during your most recent business trip into Chicago. I am delighted to learn that you enjoyed the room’s décor and its different amenities.

However, I am terribly sorry for the inconsistencies in the quality of our service throughout your visit, especially in regard to your check in process, room service and housekeeping.

I would like the opportunity to personally speak to you and discuss what can be done to have you stay with us again in the future. I can be contacted at kathryn.m.day@waldorfastoria.com, or alternatively, my direct number is (312) 646-1404.

I look forward to the opportunity to regain your faith in our ability to properly serve you.

Apologetically,

Kathryn Day
Director of Hotel Services
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2013

Surprised my wife for her milestone birthday with a trip to Chicago. Granted it was in January, but when you are staying at The Waldorf Astorica does it really make a difference? It may have been cold in the windy city, but the fireplace in the room and warm staff made it extremely comfortable. Our trip started a few days prior to actually leaving as I was contact by my very own personal concierge, Da, who asked me what she could do to make this a special getaway weekend. She was delightful and helpful. She planned what we should be doing and critiqued the dining and nightlife establishments I was planning on taking my wife. She met us at check-in and said that eventhough she was off the next couple of days, Judson can assist. I have not had much success on pass logs at hotel, given the next day was the big surprise for my wife- the hotel was to enter our room while we have a couples massage, and decorate the room with gifts and suprises that I planned. Needless to say, they did not skip a beat. The couples massage, first time we have had one, was fantastic. Truly a luxurious and relaxing experience at the spa. Highly recommend the spa and fitness facilities. The hotel is truly stunning and the location, on the magnificent mile, is unparalleled. My wife labled this weekend as her Birthday Spectacular,and the Waldorf helped make this happen. Highly recommend. Can't wait to visit in the spring/summer. I heard the architecture boat tours are phenomenal.

  • Stayed January 2013, travelled as a couple
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Helpful?
2 Thank Jkratch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 29 January 2013
Dear Jkratch,

Thank you for selecting the Waldorf Astoria Chicago to celebrate such a special occasion and for sharing your experience on TripAdvisor. I am delighted to read that the team was able to make your wife’s birthday extra special and that you both enjoyed the hotel’s different amenities, especially the Spa and Fitness Club. Thank you for your kind comments in regard to Da and Judson. They are indeed a great asset to our team. I will certainly share your comments with the rest of the staff. We truly value your loyalty and will be looking forward to our next opportunity to make another future special occasion more memorable for you and your wife.

Sincerely,
Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 188 Hotels in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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