No lapse in stellar service here! From our arrival to departure, exemplary service prevailed. Usually you'll experience ONE stand-out employee that makes your visit a pleasant one, with it lacking in other service areas. Here, at the Waldorf-Astoria Chicago, all staff employees, from doorman, to front staff, to housekeeping, to account manager, we're dedicated professionals, providing "above and beyond," service! I was able to quickly unwind and feel at ease by the first couple of minutes in our suite. Usually I'm tearing the beds apart and checking bathrooms to find something that needs to be cleaned properly....oh no, not here. The room was perfection, and everything was immaculate. This is somthingI've never experienced during any of my travels around the world....a rarity, indeed. I was happy to relay to staff that I would be spreading the word of my of-so-exceptional visit to their superior hotel. Walfdorf-Astoria Chicago has gained a loyal customer!
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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