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“EXCELLENCE ABOUND!!!”

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Waldorf Astoria Chicago
Ranked #15 of 187 Hotels in Chicago
Certificate of Excellence
Saint Louis, Missouri
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“EXCELLENCE ABOUND!!!”
5 of 5 bubbles Reviewed 21 November 2013

Excellent service.
Excellent room.
Excellent location.
Excellent bartenders (we hung out with Andy).
Excellent brunch.
Excellent view.
Excellent location.

It's a must-visit!!!! If you have the Waldorf in your list of possibilities, just pick it and you won't be disappointed.

The staff does not accept additional gratuity which was refreshing (spa, concierge, etc).

Room Tip: Higher rooms have better views!
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 22 November 2013
Dear Becca B,

Thank you so much for your positive feedback pertaining to your most recent visit. I am truly delighted to read that our service team, our location, your suite and your experience all together exceeded your expectations. Comments like yours are a true inspiration to our continued pursuit of excellence in everything we do. Thank you also for recommending our hotel. Your patronage and loyalty are highly valued and appreciated. We will look forward to welcoming you back, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
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2,206 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
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  • Chinese (Simplified) first
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English first
pensacola, fl
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Waldorf should be your first thought in looking at high end Chicago hotels. The suite with fireplace in the middle, the bath with immense shower and separate tub, the clean design, the friendly and helpful staff all make this a winner

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank paigeapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 22 November 2013
Dear paigeapple,

Thank you so much for taking the time to share your feedback of your most recent stay with us on TripAdvisor. It gives me great pleasure to read that you enjoyed your suite and the various unique amenities it has to offer, especially the fireplace. I am also happy to read that our service team was able to efficiently assist during your visit. We will look forward to welcoming you back should travels bring you back to Chicago.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
5 of 5 bubbles Reviewed 19 November 2013

Amazing 2 room suites with fireplace, balcony multiple televisions including one in the bathroom hidden behind a mirror. Very comfortable and modern looking. Would definitely stay at this place again. Its pretty close to other really good restaurants in the Chicago area.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Sameer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 20 November 2013
Dear Sameer M,

Thank you for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago. I am delighted to read that you found comfort in your suite and that you enjoyed the hotel’s décor and convenient location. We truly value your patronage and will be looking forward to serving you again should your travels bring you back our way either on business or pleasure.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Jolla, United States
1 review
5 of 5 bubbles Reviewed 11 November 2013

Large rooms in a new hotel, participation in the AMEX Platinum Program (good breakfasts delivered in room and upgrade to a large one bedroom suite) plus a great location for Miracle Mile shopping. Look at their website and what you see is what you will find at the hotel. My only issue was that the hotel does not allow tipping, and I think that the quality of the service rendered deserved it. The hotel is on the level of the Four Seasons or Mandarin Oriental chains.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Lawrence O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 12 November 2013
Dear Lawrence O,

Thank you so much for taking the time to share your feedback of your most recent visit with us on TripAdvisor. I am truly pleased to read that you were able to take advantage of the Fine Hotels and Resorts program that AMEX offers to Platinum and Centurion members. I am also happy to learn that you enjoyed the different components of your stay, especially your suite and the hotel’s location. Thank you for your positive comments pertaining to our service standards. Our philosophy of service entails to serve with no expectations of receiving anything back, except our guests’ desire to visit us again. We will look forward to serving you again should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 9 November 2013 via mobile

If you are looking for all the bells and whistles, this is your place FOR SURE.

From the entrance way to the minute details in the decor throughout, no stone has been left unturned.

A true "experience" to behold.

Spa is great and the service at the hotel is simply awesome.

I have yet to stay in a superior room.

Stayed December 2012, travelled as a couple
Helpful?
Thank Ilduces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 11 November 2013
Dear llduces,

Thank you so much for your candid feedback of your most recent visit with us. It gives me great pleasure to read that you enjoyed the hotel’s décor and the various unique hotel amenities the Waldorf has to offer, especially our Elysian Spa & Health Club. I am also delighted to learn that our service team did not disappoint you and that you will be visiting us again to experience a different suite. We will look forward to serving you again.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hailey, Idaho
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 November 2013

The fabulous location and understated elegance of the Waldorf Astoria Chicago puts this luxury hotel on the top of my list. The service, comfort, tranquility and skilled staff made my stay very special. The workout rooms, pool and spa are world class. The Balsan restaurant needs some rethinking, menu and decor, to be at the level of the excellent hotel standards.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank kathyabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 11 November 2013
Dear TripAdvisor Member,

Thank you so much for taking the time to share your review of your most recent stay with us on TripAdvisor. I am delighted to read that you enjoyed the hotel’s décor and ambiance and the different amenities the hotel offers, especially our Elysian Spa & Health Club. Thank you also for your feedback pertaining to our restaurant Balsan. I regret to learn that it did not meet your expectations. Your comments have been shared with our executive team for internal review. We will look forward to welcoming you back should your travels bring you back our way either on business or pleasure.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 6 November 2013

From the moment we drove up we knew this was going to be a wonderful stay. The hotel staff was friendly and attentive. The room was impeccable. The Spa was incredible. I had a facial and thought I had died and gone to heaven! The location was perfect. We received great restaurant recommendations from several hotel staff.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 7 November 2013
Dear TripAdvisor Member,

Thank you so much for choosing the Waldorf Astoria Chicago for your family trip to the Windy City. It gives me great pleasure to read that you found comfort in your suite and you enjoyed the various amenities the hotel offers, especially our Elysian Spa & Health Club. I will share your positive feedback with our Spa team as I am certain they will be find equally rewarding to learn how much you enjoyed your treatment. I am also delighted to read that our service team was friendly and attentive throughout your stay. We will look forward to welcoming you and your family back should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 187 Hotels in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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