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“Classy and Sophisticated Property, But..”

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Waldorf Astoria Chicago
Ranked #15 of 188 Hotels in Chicago
Certificate of Excellence
Austin, Texas
Level Contributor
67 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Classy and Sophisticated Property, But..”
Reviewed 6 July 2014

Well run, well-located, staff of a caliber one would expect at this price point, Three relatively small (but significant) negatives that should not be present in such a high end property:

1. Shower head puts out a literally painfully strong stream of water that felt like needles on the skin. Called engineering and asked them to look into it, and no changes were made nor follow-up from front desk - I assume this is a problem for several customers related to water pressure and choice of shower heads at the property. This is not a picky item, my skin was literally red when I'd get out of the shower from the high pressure stream.

2. Cheap work out machines. Chintzy, plastic equipment from "Matrix". I continue to be disappointed that many highest end luxury hotels refuse to spend more to get quality brands like Precor, instead of products like Matrix, which has a terrible user interface and cheap look and usability.

3. Slow internet. I realize this is something many hotels suffer from due to so many guests using multiple devices, but expected better from one of the most exclusive hotels in the city.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RobertGrunnah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 7 July 2014
Dear RobertGrunnah

Thank you so much for taking the time to share your feedback of your most recent stay with us. I am pleased to read that you found the hotel’s location convenient and that the quality of our service did not disappoint. I regret to read of the various inconveniences you encountered throughout your visit, especially with regards to the shower in the bathroom in your suite and the slow internet. I have brought your concerns to the attention of our Engineering and IT Directors for internal review. I apologize on behalf of our team for not seeing to these concerns whilst you were still at the hotel. Thank you also for your comments pertaining to our work out equipment in our Elysian Spa & Health Club. They have been shared with our Spa Director. We certainly hope that you will consider giving us another opportunity to properly serve you should your travels bring you and your travel companion back to the Windy City.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,234 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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charlotte
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 July 2014

Location is perfect, just a couple blocks from red line train stop and so many shops and restaurants nearby, including cupcake ATM at sprinkles not a block away! Rooms were fabulous and staff incredibly friendly and helpful. Will definitely stay again

Room Tip: Rooms were very soundproof so any good!
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank floridafamily0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 7 July 2014
Dear floridafamily0,

Thank you so much for taking the time to share your feedback of your most recent visit. It gives me great pleasure to read that you found the hotel’s location convenient. Our guests do find it to be a treat to have Sprinkle’s ATM just half a block away. I am pleased also to read that you enjoyed your suite and that our service team’s assistance was consistently friendly and efficient throughout your stay. Thank you for choosing the Waldorf Astoria Chicago for your family trip to the Windy City. We are thrilled to read that you will be visiting with us again. Your loyalty is highly valued. We will look forward to our next opportunity to serve you and your family.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwich
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 July 2014

A very chic hotel with an incredible staff that makes you feel welcome as soon as you walk into its grand entrance. The rooms are beautiful with a comfortable bed. Great coffee and delicious breakfast.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank dogrescuerGreenwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 7 July 2014
Dear dogrescuerGreenwich,

Thank you for your review of your most recent stay at the Waldorf Astoria Chicago. I am truly delighted to learn that you found comfort in your suite and that you enjoyed the various amenities the hotel has to offer, especially our restaurant Balsan and our In Room Dining service. Thank you for your kind words pertaining to our service team. Comments like yours inspire our continued pursuit of excellence in everything we do. We will look forward to welcoming you and your family back, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Canaan, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2014

By far the best service and most comfortable, luxurious accommodations. Conveniently located to shopping and restaurants. Food, bar and ambiance is great summer, winter, fall or spring. In room fireplaces add a nice touch. I stay for business and leisure.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
3 Thank Thomas A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 2 July 2014
Dear Thomas A B,

Thank you so much for choosing us as your hotel of stay for your visits to the Windy city either on leisure or pleasure, and thank you as well for your review of your most recent stay. It gives me great pleasure to read that you find the hotel’s location convenient and that you enjoy the hotel’s ambiance and various amenities. We are truly thrilled to read that we have become your favorite hotel in the city of Chicago. We highly value your loyalty and can’t wait to serve you again should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 June 2014

My wife and I recently spent 3 days in Chicago to unwind. The staff at the Waldorf Astoria went out of their way to make sure our experience was nothing short of first rate. The hotel and our room were excellent, the SPA is first rate, and the proximity of the hotel is perfect. Close to everything but being 2 blocks away from Michigan Ave also means you don't get the constant wave of people. We will definitely be back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank X695JGandrewp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 1 July 2014
Dear X695JGandrewp,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your weekend to relax with your wife and for taking the time to share your candid feedback of your visit. I am pleased to read that you found comfort in your room, that you found the hotel’s location convenient, and that our team was successful in making your stay a little more memorable. We are thrilled to learn that you will be visiting with us again in the future. We highly value your loyalty and will look forward to serving you again, hopefully in the near future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2014

This place is amazing! My daughters and I stayed here for one night. A girls night out. We had an amazing time. The service was great, I liked the fact that they don't except tips. I didn't have to worry about keeping cash at hand. I would love to go back.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lisa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 30 June 2014
Dear lisa s,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your girls’ night out with your daughters. It gives me great pleasure to read that you had a pleasant time with us and that you enjoyed our no tipping policy, but most importantly, we are delighted to learn that you would like to visit with us again in the future. Your loyalty is highly valued and appreciated. We will look forward to serving you again, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KINGMAN
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 June 2014

Upon check in Nadeem welcomed us and since it was my birthday did an upgrade on our room!! He was friendly, helpful with our questions about our evening plans, and a joy to work with. The room wasn't quite ready (we were very early) and they called as soon as it was available. The room was outstanding!! Beautiful furnishings. Most impressive was the service at this hotel--we checked out next morning but they let us leave our car while we ran a last minute errand...met us at the door with our bags when we got back. We had room service and it was a terrific way to have breakfast. We also both had massages at the spa--very nice but they pushed a certain gratuity (which we did) but I would have liked to have decided this--this was my only complaint during the whole stay was that. We loved it here and would go back!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Queenbee4067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 30 June 2014
Dear Queenbee4067,

Thank you so much for celebrating your birthday with us and for taking the time to share your candid feedback of your visit. I am delighted to read that you found comfort in your suite and that you enjoyed some of the various amenities the hotel has to offer, especially our Elysian Spa & Health Club and our In Room Dining Service. I regret to read about your experience when you checked out in our Elysian Spa. I will certainly address your concerns with our Spa Director. Thank you so much for your positive comments pertaining to our service team. Comments like yours truly inspire our team's continued efforts to make our guests’ stay more memorable. Your patronage and loyalty are highly valued. We will look forward to welcoming you back should your travels bring you back to the Windy City.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 188 Hotels in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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