Well run, well-located, staff of a caliber one would expect at this price point, Three relatively small (but significant) negatives that should not be present in such a high end property:
1. Shower head puts out a literally painfully strong stream of water that felt like needles on the skin. Called engineering and asked them to look into it, and no changes were made nor follow-up from front desk - I assume this is a problem for several customers related to water pressure and choice of shower heads at the property. This is not a picky item, my skin was literally red when I'd get out of the shower from the high pressure stream.
2. Cheap work out machines. Chintzy, plastic equipment from "Matrix". I continue to be disappointed that many highest end luxury hotels refuse to spend more to get quality brands like Precor, instead of products like Matrix, which has a terrible user interface and cheap look and usability.
3. Slow internet. I realize this is something many hotels suffer from due to so many guests using multiple devices, but expected better from one of the most exclusive hotels in the city.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more less
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