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“VIP Treament at its best”

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Waldorf Astoria Chicago
Ranked #13 of 190 Hotels in Chicago
Certificate of Excellence
Chicago, Illinois
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“VIP Treament at its best”
Reviewed 20 July 2014

Our stay was booked in celebration of my husbands birthday. We were looking to relax and unwind. We truly didn't have to worry about a thing while we were there. From the moment we arrived, we were greeted with great hospitality and felt like vips. When there was a short wait for check in, we were asked if we would like water or needed help with anything. Our checkout was expedient and Wayne was fantastic. The spa services were wonderful and each member of the staff did their best to offer quality service and a relaxing atmosphere. We will be back!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Waldorf Astoria

Helpful?
3 Thank souladventurer2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 21 July 2014
Dear travelingcara2012,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay to celebrate your husband’s birthday. I am truly pleased to read that the services in our Elysian Spa and Health Club enabled you to unwind and relax during your stay with us. Thank you for your positive remarks pertaining to our service team. It is rewarding to read of your acknowledgement of their efforts to make your stay a little more memorable. Your kind words regarding Wayne are also appreciated and have been shared with him and the team. We are thrilled to read that you will be joining us again sometime in the future. We will look forward to our next opportunity to serve you.

Sincerely,

Richard R. Evanich
General Manager
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2,313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (354)
Date | Rating
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  • English first
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English first
napoleon, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

the best place to go to be treated like gold....romance is here....great location and a very relaxing bar..there were places within walking distance.(food and drinks) and many stores for shopping....Chicago is a beautiful and friendly town...

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank Grace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 21 July 2014
Dear Grace M,

Thank you for review of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to read that you found the hotel’s location convenient and you enjoyed its surrounding bars, restaurants and great boutiques. I am also glad you had the opportunity to relax and enjoy some delightful libations in our cozy boîte Bernard’s. We will look forward to welcoming you and your travel companion back, hopefully in the not far future.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

Gave an upgrade to us when room wasnt available.....The service was outstanding and staff very knowlegable and friendly,,,,The in room spa bath was very relaxing ... everything first class The in room food service was great and pn time that we were told..

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
3 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 18 July 2014
Dear Robert B,

Thank you so much for sharing your feedback of your most recent stay at the Waldorf Astoria Chicago on TripAdvisor. I am pleased to read that your found comfort in your suite and that you enjoyed the various amenities the hotel has to offer, especially our In Room Dining service. Thank you for your positive remarks pertaining to our service team. I am delighted to read that you found our service efficient and friendly. We will look forward to our next opportunity to serve you should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chevy Chase, Maryland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

The Waldorf Chicago is in the perfect location right off of Michigan Avenue. It is quiet and sophisticated. The spa is lovely. The service is exceptional and the no-tipping policy makes it that much better. Highly recommend. My best friend and I were there together but I would also recommend for families or couples.

  • Stayed July 2014, travelled with friends
    • Value
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Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank catherines879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 18 July 2014
Dear catherine s,

Thank you for choosing the Waldorf Astoria Chicago as your hotel of stay for this vacation with your best friend. I am delighted to read that you found the hotel’s location convenient and that you enjoyed the hotel’s ambiance and décor and our no tipping policy. Our philosophy of service is to serve without the expectation of receive anything in return except our guests’ satisfaction and desire to visit with us again. Thank you for recommending the hotel. We will look forward to welcoming you back, hopefully in the not distant future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston, Wisconsin, United States
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 July 2014

Incredible accommodations, staff is there when you need them, but other wise not seen. Food is incredible. The house car will take you anywhere within a 2 mile radius at no cost. Leave the tips in your pocket, the staff will not accept them. Set in the perfect spot for walking to shopping and 5 star dinning.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 17 July 2014
Dear Chris P,

Thank you so much for taking the time to share your experience of your most recent stay with us on TripAdvisor. It is a great pleasure to read that you and your family enjoyed your suite, the creations of our culinary team and our house car service. I am also glad you found the hotel’s location convenient and our service provided efficient, yet discrete. We will look forward to serving you and your family again should your travels bring you back to the Windy City.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland UK
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 July 2014

We had a 2 night stopover on the way back to the UK

Fabulous hotel, got a room upgrade courtesy of Gold Hhonours status . The suite was lovely, comfortable bed, great bedlinens, housekeeping standards excellent - everything was spotless and seemed as new. Ate in the restaurant one night; really enjoyed the meal had the best comfort food - great roast chicken and the best mash! What really sets this place apart is the quality of the staff: friendly, very helpful, nothing was too much trouble. In some places you get the impression the staff are just following the customer service guidebook but not here, it all appeared genuine. As other posters commented no gratuities were accepted so I hope the hotel rewards it staff well they deserve it

Room Tip: Can't imagine the place has a bad room but some will have better views than others
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank libbyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 17 July 2014
Dear libbyl,

Thank you for choosing the Waldorf Astoria Chicago for your quick stop in the city of Chicago prior to returning to England, and thank you for sharing your positive feedback pertaining to your stay. I am delighted to read that you found comfort in your suite and you enjoyed our menu in our restaurant Balsan. Thank you for your positive words with regard to our service team. Your remarks have been shared with the entire staff for comments like yours are our inspiration to our continued efforts to make our guests’ visit a little more memorable. We will look forward to serving you again should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntley, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2014

We stayed for our 30th wedding anniversary and the Waldorf blew us away! My diamond status with Hilton was acknowledged and we were upgraded, emailed prior to our stay by a personal concierge and upgraded. The room was beautiful (upgraded suite) and we were escorted personally by a concierge to explain the room functions and about the property. The staff from valet to room service attendants will not accept gratuities, nice touch. The colors and decorating are gorgeous and the room was in tip top shape no signs of wear and tear something we did notice the last stay at the Trump. All in all, we have stayed at many 5 star properties including several Ritz Carlton's and the Chicago Trump and the Waldorf "Trumps" them all!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
4 Thank 458julesn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 16 July 2014
Dear Jules N,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay to celebrate such a special occasion and for taking the time to share your review of your visit with us on TripAdvisor. It gives me great pleasure to learn that you enjoyed your upgraded suite and the personal attention of our Personal Concierge services. Your loyalty as a Hilton Honors member is highly valued and appreciated. We will look forward to the opportunity to participate in more special occasions for you and your spouse, hopefully in the near future.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 190 Hotels in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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