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“The Waldorf at its finest!”

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Waldorf Astoria Chicago
Ranked #14 of 190 Hotels in Chicago
Certificate of Excellence
Toronto, Canada
Level 5 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“The Waldorf at its finest!”
Reviewed 31 July 2014

Can't say enough about this hotel or our stay there in early July. We frequent Waldorf Astoria properties and always enjoy the brand, but this by far is the best Waldorf we have stayed at. Our room was very large and luxurious and oh so quiet. The service was impeccable. Food amazing in both the restaurant and room service. Couldn't ask for a better location to enjoy all that Chicago has to offer. Easy walking distance to fabulous restaurants and shopping. We don't generally use the spa while staying in a hotel as there are always so many other things to do, but since it was our anniversary we decided to treat ourselves. The spa experience was so amazing that my husband insisted I return for another treatment before the end of our stay. Again, the service in the spa was impeccable. The only thing I would change about the hotel is the small hotel bar. Although cozy and intimate the servers were not as friendly as all the other hotel staff we encountered during our stay. They didn't do anything wrong, just didn't appear quite as welcoming or happy, which is noticeable in such a quiet, intimate atmosphere. Highly recommend the hotel if you are looking for a luxury hotel stay. You won't be disappointed.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank 416Marie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 4 August 2014
Dear 416Marie2014,

Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay to celebrate your anniversary and for taking the time to share your candid feedback of your stay on TripAdvisor. I am truly pleased to read that you found comfort in your suite, that you enjoyed our restaurant Balsan and In Room Dining service, and that the services in our Elysian Spa & Health Club were comforting. On the other hand, I sincerely regret to learn that your experience in our bar Bernard’s was disappointing. I have shared your concerns with our Food and Beverage management team for internal review. Thank you so much for recommending our hotel. Your loyalty is highly appreciated. We will look forward to welcoming you back, hopefully in the not distant future.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (353)
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English first
Bel Air, Maryland
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 July 2014

I stayed 6 nights. The service was great. (Except for the restaurant for Breakfast). The room was first -rate. CASEY KOELBL the Guest Services Mgr. was just great to to deal with. First class service. The concierge I believe his name was Hudson was super to deal with and very helpful in every way. I had a great stay with the exception of the not so good service in the restaurant. I was there for Breakfast for three days. Food was very good. Service not so good. The last day the waiter seem like he rather be somewhere else. I hope to be back to this hotel in the future.
Beautiful rooms with a great location. I highly recommend. Nice house car!

Room Tip: Super nice rooms. Very quiet. Great service minus the restaurant. Suites are very nice.
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank SimmsSports
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 30 July 2014
Dear SimmsSports,

Thank you so much for choosing the Waldorf Astoria Chicago for your six night stay with your family in Chicago. It gives me great pleasure to learn that you enjoyed the various amenities the hotel has to offer, especially our concierge services and our house car, and that you enjoyed the hotel’s location. I regret to read, however, that service was disappointing in our restaurant Balsan. I have shared your comments with our restaurant manager for internal review. I sincerely apologize for this is certainly not the quality of service that we pride ourselves on. We truly thank you for positive comments with regard to Casey and Judson’s assistance and for recommending our hotel. We hope you will give us another opportunity to properly serve you and your family should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadview Heights, Ohio
Level 5 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 July 2014

Booked through American Express Fine Hotels and Resorts. If you do not have this get it immediately. The benefits can ben really good, $100 spa credit, room upgrades when available.

Check in is great the hotel has its own courtyard you pull into. Love the fact I am not dodging cars and taxis on the street as I am trying to unload a car. Would have been even better if you are traveling with kids.

Lucky for me I was upgraded to a suite... Too bad I am only here for one night because this room is amazing. Room is very clean, well appointed and has a great view.

Service and staff is as you would expect for a Waldorf property, spot on.

Walking distance to the "Viagra Triangle"... lol plants of good shopping and great restaurants right outside the door.

WIFI is a little slow but then again I am just happy to be here.

I will be staying here again

Room Tip: Room 1402 is great
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank jsantora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 30 July 2014
Dear jsantora,

Thank you so much for taking the time to share your positive feedback of your most recent visit with us on TripAdvisor. I am truly pleased to read that you enjoy using the American Express Fine Hotels and Resorts program and that you found comfort in one of our Astoria Suites. Thank you for your positive comments pertaining to our service team. It gives me great pleasure to read that you found the hotel’s location convenient and most importantly, that you will be visiting with us again. We will look forward to our next opportunity to serve you when your travels bring you back to Chicago either on business or pleasure.

Sincerely,

Richard R. Evanich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwood, Indiana
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2014

We could not have enjoyed our stay more at this hotel. The location was perfect, absolutely perfect, close to everything. The room was so nice and very clean. The staff could not have been any more friendly or professional. Loved the valet guys outside. You can't go wrong choosing this hotel.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank IndyTraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 29 July 2014
Dear IndyTraveler2,

Thank you for choosing the Waldorf Astoria Chicago as your hotel of stay for your past vacation with your family to the Windy City. I am delighted to read that you found the hotel’s location convenient and that our service team was consistently friendly and professional. Thank you so much for recommending the hotel. We will look forward to serving you and your family again should your travels bring you back to Chicago.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedarburg, Wisconsin
Level 6 Contributor
289 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 28 July 2014

Service is the priority at this hotel, and the motivation is NOT for a good tip. We even had employees refuse tips. From the minute we arrived, service was the priority. From every employee. Every employee. And the facilities are beautiful, immaculate and spacious. Even the switches are labeled!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Denise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 28 July 2014
Dear Denise A,

Thank you so much for sharing your positive feedback of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to read that you felt that all of our team members demonstrated true love and passion for service. I have shared your kind comments with the entire team for comments like yours are what inspire our continued pursuit of excellence in everything we do. I am also delighted to read that you enjoyed the hotels ambiance and décor. We will look forward to serving you and your family again should your travels bring you back our way.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pikeville, Kentucky
Level 6 Contributor
168 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 July 2014

Recently spent two nights at this hotel. I snagged this hotel for a steal by using some of my Hilton points. We were also very lucky in getting a big upgrade at check-in. The service was top notch from the moment we pulled into the beautiful court yard and handed over our vehicle to the valet.

The room was excellent! From the huge rooms to the decor, I was incredibly pleased with everything. The location was perfect for walking to shopping and restaurants. One thing to note is that no one will except tips. I was told that everything was a part of the experience.

Highly recommend this hotel!!

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank thebossladytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 29 July 2014
Dear iamthebosslady,

Thank you so much for your positive feedback of your most recent visit to the Waldorf Astoria Chicago. I am delighted to read that you were able to use your Hilton Honors points and that we were able to offer you an upgrade at the time of check in. But most importantly, I am pleased to learn that you enjoyed your suite and that the hotel’s location and our quality of service did not disappoint. Thank you so much for recommending our hotel. Your patronage and loyalty are highly valued and appreciated. We will look forward to our next opportunity to serve you.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 July 2014

The bathroom has a TV in the mirror. I'd never heard of such a thing and my delight from this was endless! I had two baths in three days and watched about four episodes of Friends and one of Modern Family lying in the tub with a giant smile. God Bless America and all her inventions.

The Waldorf Astoria is by far the classiest and smartest of the Waldorf's around the world that I have visited. It's a gloriously smart building with Marc Jacobs and YSL as neighbours in the city's Gold Coast district - the wealthiest and most classical in architectural features of all the local neighbourhoods.

It has a very small and simple atrium featuring abundant grey marble and two neo classical giant head sculptures. I didn't investigate the communal bar areas (weird for me, blame New York excess) but I did workout in the supremely supplied gym which comprises top spec equipment inc kettlebells and resistance weights, as well as an impressively kitted out pilates suite with many reformer tables.

But the big treat is upstairs. My room was fabulous, just what I needed after a very late and tired arrival on the evening of my birthday. I discovered a huge bathroom, tub you can swim in, the aforementioned TV in the mirror and Salvatore Ferragamo Tuscan products. There was a mini kitchen with well stocked mini bar, a living quarter with velvet chairs, a desk to work at (which I did and much), a fire place to set ablaze for those windy city nights and a sumptuous bed of American proportions perfectly laid with monochrome sheets and endless pillows

An utter joy. I'd return in a moment.

p.s. utterly amazing staff, so helpful and kind in their Mid Western way. Helped me fedex parcels and all sorts. Also explained to the city's WORST cab drivers (my god they are all horrific) where I needed to go.

Room Tip: Deluxe are lux
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank RoomWithAReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WAChicago, General Manager at Waldorf Astoria Chicago, responded to this review, 29 July 2014
Dear RoomWithAReview,

Thank you so much for taking the time to share such candid feedback of your most recent visit to the Waldorf Astoria Chicago. It gives me great pleasure to read that you found true comfort in your suite and that you especially enjoyed the TV in the mirror and the soaking tub. Thank you for your positive comments with regard to our service team. I am pleased to read that they were able to efficiently assist you throughout your visit. I am also happy to read that you were able to enjoy our Elysian Spa & Health Club, but most importantly, that you would like to visit with us again in the future. We will look forward to welcoming you back should your travels bring you back our way either on business or pleasure.

Sincerely,

Richard R. Evanich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Chicago

Property: Waldorf Astoria Chicago
Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 190 Hotels in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Official Description (provided by the hotel):
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 215 room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 7,500 square feet of private event space; Bernard's Bar & Restaurant. ... more   less 
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