I did my research for a hotel in Chicago and decided on the Palomar Chicago based on trip advisor, customer service pre-arrival, location, and amenities. In booking the reservation and trying to get the best price, I made a few calls regarding third party hotel reservations and a travel agency. The reservation staff (at least 5 separate calls including registering for the Intouch program) were the most courteous and knowledgable. Everyone was patient with my inquiries and let me know that I had a valid reservation through Magellan Vacations, a luxury travel agency than offered a better price for my 4 night stay than TA or any of the third party companies on the web. I was embarrassed to ask about the travel agency for fear I had taken business away from the hotel but was assured that was not the case. I was so impressed I had to speak to a customer relations specialist and let him (Jeremy) know how well I had been treated by the Palomar/Kimpton reservation staff. Another VIP reservation staff member (G.N.) was also exceptionally helpful via e-mail. Wow!!! They appreciate we are celebrating a wedding anniversary, birthday and will be bringing our 10 year old son. I was asked what would make the trip special and any extras I needed. What pleasure it was and I am sure the hotel will be as fantastic as my many calls pre-arrival. Thank you one and all at Palomar reservations and customer relations (Jeremy!!). Now I just have to arrive on Friday to really find out what the hotel is all about!LOL!
- Official Description (provided by the hotel):
- The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more less
- Reservation Options:
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