We checked in to this hotel as an emergency solution due to poor quality from another hotel.
I can in full honesty say that Palomar was a revalation. Literally going from hell and entering heaven.
I would like to specifically point out a staff member and his manager. Both Aaron and Bobby went to great lenghts in order to help us.
Aaron checked us in at the last remaining single bed room, and said we'd get a rollaway bed. It wasn't until a little while after check-in that housekeeping informed him that the last rollaway had been used. After appologizing, he started looking for solutions, and soon after got his manager involved.
Now Bobby was on the case, and he called the next door hotel to ask for a rollaway bed, as well as other hotels. Due to rain, transporting one turned out to be difficult, however at this point someone had cancelled a bigger suite. We got upgraded to that for free, since it had a couch for our last party member. They continued to try and get hold of a rollaway bed, but in the end we had to make use of the couch.
After all this we were beginning to run a bit late. We had planned for dinner and a magic show, so to help us out with dinner reservations, Bobby got us a table at the hotels restaurant (Sable).
As a last act of kindness, they gave us complimentary wifi, as we told them about some other issues we had hoped to resolve before days end.
At some point they told us "We want to put a stop to the bad times, and bring on the good ones", which they certainly managed.
- Official Description (provided by the hotel):
- The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more less
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