This was the worst experience I have had in a hotel or any other temporary accommodations. The cleaners did not come and when they did they did not clean. Once they left the air-conditioner on for 4 days while I was out of town and then tried to charge me extra for it. It is their policy not to wash dishes. The television did not work, the towels were returned dirty and worst of all when I tried to complain the staff, including Rosie form operation said that there was nothing they could do. The telephone did not allow me to make outgoing calls. The list continues. I can't believe my company paid over $2800 for me to stay here. It was so exhausting to come home from a hard day of working to one problem after another, with no remorse or compensation from the management.
Do not stay here
- Official Description (provided by the hotel):
- One of Chicago's newest, most elegant high-rise apartment buildings, The Grand Plaza is perfect for Corporate housing. This unique structure has every amenity imaginable and is located within walking distance to the Magnificent Mile and outstanding Chicago restaurants. Excellent location: easy access to airports. The Building: Large supermarket Upscale fitness center 24 hour doorman Parking garage Basketball Court / Running Track Cyber Cafe Lounge Library Indoor / Outdoor pool High-tech business center Pets Allowed The Apartment: High-speed internet Maid service once a week Washer & Dryer Balcony CD player & DVD player 2 TVs - Expanded cable Fully equipped kitchen Quality furnishings Telephone in every room *King size beds Fine quality linens and towels Services: Weekly maid service by the same Manilow Suites housekeeper during your entire stay Upon your arrival, you will find your preferred snack, beverage, and bath soap During your entire stay, you will receive bath soap, Kleenex, and bathroom tissue Chicago Magazine provided monthly ... more less
- Also Known As:
- Manilow Suites At The Grand Plaza Hotel Chicago