We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Incredible Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
JW Marriott Chicago
Ranked #35 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Wisconsin
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Incredible Staff”
Reviewed 23 August 2012

It is rare when the staff at a hotel makes the experience but it did on a recent stay at the JW Marriott. EVERYONE I encountered was accommodating, pleasant and went out of their way to make sure that we were satisfied. Desk staff, bar tenders, catering staff, bellmen. I stay in a lot of hotels and can say that this really made the stay. Food was great, room was great, etc. but the real item that you recall is the quality of the staff. I guess the fact it stands out so is that it is not so commonly found these days in such a consistent manner.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M_LakeWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,422 reviews from our community

Traveller rating
    887
    390
    101
    25
    19
See reviews for
217
295
47
637
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Omaha, Nebraska
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 August 2012

My wife and I stayed here for Lollapalooza 2012 for 4 nights. It is a great location for Grant Park--15 minute walk, safe, lots of restaurants and coffee shops close to hotel. The rooms are a bit small compared to other "luxury" hotels and the hotel is a bit dated. Nothing striking here. Just a good location with clean rooms and good bar. The restaurant is not great but not to worry because there are many restaurants in the area. Bar prices are reasonable. The staff are friendly. Easy to get cabs and good access to shopping, museums, and airports. Compared to other hotels in the area, this is a great options mostly because of the location. You can walk to Grant Park easily and get to and from Lolla during the festival easily. We have gone to Lolla for 6 years and have stayed in different hotels each time. This is a great choice.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mattoon, Illinois
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 August 2012

I always enjoy jw hotels. the decor is usually exemplary and quality of products within the hotel rarely disappoint. The JW chicago is no exception. The lobby is quite grand and there is a wonderful scent they must pump into the lobby - love it. the rooms are spacious, bright, clean, and very nicely serviced. The location in the loop is great for business or pleasure as it is a quick el ride or cab ride to most anywhere. the only downside is ridiculous parking prices in the chicago loop. i would recommend parking in the lots to the west of the loop, across wacker drive, to try and save yourself $20 per night or so. the hotel rates are 55 for valet i think... all in all fabulous desk staff, service staff, quality of hotel, and location.

Stayed August 2012, travelled with family
Helpful?
Thank ST61938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 20 August 2012

I stayed here for a business conference on 8.16 to 8.18,last week.el
This hotel is between 4 to 4.5 star.
It is spacious,modern and very clean.
My room was so large, it felt like a suite, with a long hall between the bed and bathroom.
The gym was large with modern equipment and very clean.
The staff were very gracious and helpful at all times.
The location is good for downtown business.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arsenal11730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
475 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 18 August 2012

Business stay inside the Loop/financial district. This hotel was built about three years ago (converting a Burnham built bank). Easy walk to Millenium Park, museums, Michigan Ave, Willis Tower. Subway/L-trains a block or two away. Attentive personel, well appointed King room, especially the luxurious and spacious bath. Quiet rooms, no traffic noise. Florentine restaurant good for lunch, fast and friendly service, good food.

Room Tip: rooms "deep inside" the massive building have little to no cell phone reception
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HermanTheGerman-inTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 August 2012

Stayed at this hotel for the 2nd time in two years, most recently, August 12th through the 14th, 3 nights. Stayed in room 634. Room has king bed and is very nicely appointed, all items worked, spotless bathroom. Tip of the hat to R. Ferguson and B. Early from the IT team. I called the front desk for help with my TV and internet connection. Both arrived at my room in less than 2 minutes on a busy Monday. They were determined to help and to remedy the problem. Really kind upbeat young men who cared about getting it right. All staff fromt he front desk, bell man, housekeeping all greeted me with a smile or a good morning and made you feel very welcome. Somebody has trained the team in Customer Service, something that is lacking at so many hotels. My only negative experience was the Flourentine restaurant. Bad, bad, bad. Only the bread was good. The service was the worst and I would recommend this place be avoided. Don't let the negative on the restaurant spoil the property though, the JW is in the heart of the financial district, the loop. half a block to the L, so no need for a car. On a scale of 1-10, I give it a hard 9.5.

Room Tip: Ask for a room near the elevators as you could have a little hike from elevator door to your room.
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LTfromCbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2012

In addition to a hotel that is in excellent condition the people that take care of you during your stay have been well trained and eager to assist your every need. My small problems during my 5 day stay were handled swiftly and courteously. The club level is staffed with people that are the best I have experienced at any hotel. No matter how busy the club is they treat every guest as if they were their friends. Housekeeping also showed this same high level service commitment. I look forward to returning to this hotel.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#10 of 189 in Chicago
224 reviews
Downtown / The Loop
W Chicago - City Center
W Chicago - City Center
#105 of 189 in Chicago
2,501 reviews
Downtown / The Loop
Residence Inn Chicago Downtown/Loop
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Hyatt Centric The Loop Chicago
Downtown / The Loop
Hyatt Place Chicago/Downtown - The Loop
Downtown / The Loop
The Blackstone, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to JW Marriott Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Chicago

Property: JW Marriott Chicago
Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#25 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Priceline, Travel Republic (UK), Ebookers, Hotels.com, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your JW Marriott Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Chicago Hotel Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing