My husband and I stayed here 4/18 and 4/19/14 over Easter Weekend for our 3rd Wedding Anniversary. We paid for the "park and stay" for $174 per night. It included parking that separately would have been $60 per 24 hours. Upon arrival, we pulled up to the curb and the valet took our word that we had a reservation and he took our key and we went inside with all our luggage. It is a very beautiful hotel with a restaurant inside but we never used it. There was no problems checking in and we told the persons behind the counter that we are visiting Chicago to celebrate our 3rd wedding anniversary, which they already knew and acknowledged because when I made the reservation on their website I typed in that it was our anniversary. I read online that if you tell the hotel you are celebrating an anniversary, which we were, then they will do something nice for you like put champagne/roses/chocolates or something in your room. I was really excited that they may do something nice like that for us so I mentioned it to them as we were checking in hoping something nice would be in our room when we got back.
We took our things to the room, took pictures of it and we headed out for dinner. We ended up going across the street to the Walgreens to buy bus passes so we can travel everywhere by bus and just leave our car with the valet to save parking money which is outrageous in Chicago. The bus passes are actually put on a Ventra card and cost $5 per person to activate and then only $10 per person for a 1 day pass. I think the 3 day pass - both unlimited rides - was only $20. We bought the City Pass online before we left for Chicago for $94 each which gets you into 5 different attractions. We went to 4/5 attractions.
I HIGHLY recommend buying the City Pass as the lines for the Willis Tower/Skydeck and the Shedd Aquarium were VERY VERY long!!! You will save hours most likely of standing in line if you just buy the City Pass and activate it at any of the 5 locations you choose to go to. It was VERY simple to activate and get tickets. BEWARE: DO NOT TAKE OUT ANY OF THE PASSES FROM THE BOOKLET OR THEY AUTOMATICALLY ARE VOID!!! I had torn out two of the passes right before handing them to the Field Museum person and they said NEVER do that or they will be VOID and they said only THIS time they will allow it. I was like WOAH I had no idea....I didn't read enough evidently on the tickets!
Back to the hotel...I only have two "beefs" with this hotel. I became very upset Fri night 4/18 when I went down to the check-in desk at 230am asking to switch to a double bed room from the king I was in. I told the desk clerk that I had been trying to fall asleep since 11pm and could NOT sleep because the bed would move too much everytime my husband moved and that I was sad to say that we needed a double bed room. My husband was sound asleep and I was miserable because the bed shook too much with every turn, movement, anything! The clerk went back to the night manager and she came out and told me they can move me but they would have to check out the current room I was in and check into the new room. I asked the manager to PLEASE leave my husband sleeping AT LEAST a few more hours until early morning so to not wake him up at almost 3am and have to move every single thing in the room in the middle of the night which could also wake up a lot of people near our room and delay me getting to sleep even longer! The manager refused to let me move across the hall for just 4 hours while letting my husband sleep until at least 7am.
I asked if the housekeepers were going to rush in there at 3am and clean the room or were they going to go in there after 7am (most likely 10am or later) and THEN clean it. He said they were not going in there right then to clean it. I was like, "Then what is the problem?! You're not losing ANY money by waiting a few more hours since you're not going to clean it until after 7am AND you are moving me ANYWAYS across the hall!" Grrr I was upset! So, needless to say he wouldn't do it and me and the bell boy went up to the room at 3am, woke up my husband and drug everything across the hall...had to pack up the whole room, bathroom, everything. I didn't get to sleep until after 4am because of all that and my husband wasn't happy, to say the least.
The 2nd "beef" I have with this hotel is that even after mentioning probably 4 times total that it was our anniversary from talking to the desk a few times in two days to get directions etc. I NEVER got anything in our room, nothing happened. When I was checking out I told the desk clerk about it and she got the day manager and I told him. He then asked if he could do something for us...maybe let us have something from the snack shop they had. I decided it was better than nothing and ended up with 1 drink for each of us and 1 breakfast bar for each of us. That's better than nothing but the whole thing added up to like $8 so they spent $8 on us instead of giving us chocolate covered strawberries and/or champagne. We did, however, LOVE the desk clerk Miguel. He was VERY helpful in printing off directions for us to a few places and being very friendly and welcoming.
But, next time we travel to Chicago we are definitely going to take the Megabus from Indy and saving the $120 in parking fees where my car never moved for 48 hours. Parking ANYWHERE in Chicago is very expensive. You're better off taking the Amtrak in or the Megabus and then buying the Ventra Card and put bus pass money on there and taking the Busses everywhere. Those busses take you anywhere you need to go! Even Wrigley Field!! But as far as this hotel is concerned, it IS a nice hotel, GORGEOUS bathrooms (the best part) but parking is outrageous and don't count on getting ANYTHING but a fruit water and a choc chip breakfast bar from them for your anniversary! If you're cool with that, then this hotel is for you!
- Official Description (provided by the hotel):
- Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in Chicago, Illinois is located at LaSalle & Adams and it soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. ... more less
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- Also Known As:
- Jw Marriott Chicago Hotel Chicago