My wife and I stayed at the JW Chicago for our anniversary. I am a Marriott rewards member and called ahead seeking an early checking in, a room upgrade, and let them know that I was staying there for my anniversary. When I checked in at 1PM, our room nor an upgrade was available. I was ok without the upgrade because it was a Saturday, but disappointed that a room wasn't available. Even worse, there was no acknowledgement of the reason we were staying. I didn't expect a gift or anything; however, it would have been nice for the staff to acknowledge or anniversary. There are a lot of very nice hotels in the Chicago loop that go above and beyond for their customers - I did not get that feeling at all from the JW Marriott in Chicago.
When we got to the room, it was very clean and large. However, during the late evening, music from a wedding reception was very loud and echoed outside our room. And the bathroom sink leaked, leaving us no dry towels in the morning.
- Official Description (provided by the hotel):
- Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in Chicago, Illinois is located at LaSalle & Adams and it soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. ... more less
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- Also Known As:
- Jw Marriott Chicago Hotel Chicago