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“Fabulous Hotel, Excellent service. Friendly staff”

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JW Marriott Chicago
Ranked #35 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Honolulu, Hawaii
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fabulous Hotel, Excellent service. Friendly staff”
Reviewed 29 July 2014

I loved this hotel. I stayed for work-related activity. Great service. Large room with all the amenities in the bathroom. Great location where we could walk to most attractions. The staff was the best; professional and very service-orientated. I will definitely stay again. Free Wifi in lobby.

Room Tip: My room was really far from the elevator
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank dotster2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 31 July 2014
Thank you! For many of us in the States, Hawaii is the epitome of pleasurable travel and when the situation is reversed, it’s very rewarding. The Marriott mantra has always been “take care of your employees and they’ll take care of the guests”, so any credit due is for our associates who have set the luxury service standards in the Chicago area. From Reception to your Housekeeper, from Culinary to your Server, we are fortunate to have a highly trained staff with Midwestern values and genuine warmth towards all of our visitors and happy you had a memorable experience. You will always be welcome when venturing away from paradise, we’ll be happy to see you again.
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1,422 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
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  • Chinese (Simplified) first
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English first
Larnaka City, Cyprus
Level Contributor
148 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 29 July 2014

Excellent experience from start to finish. The location of the hotel is perfect - 5 minutes walking distance from The Willis Tower. Within walking distance to many other sights. The interior of the hotel is magnificent. The room itself was very luxurious and spacious. The bathroom was sparkling clean! Marble and granite. Found a voucher on line for free parking - valet parking, not too shabby! Additional AAA discount.
Initially we thought about staying outside of the downtown area, because hotels are cheaper, but after some research it was obvious that what we would save, we would end up spending on parking every day (because of course we would drive downtown), plus we would waste time in traffic trying to get downtown.
Great, great, great hotel!!

  • Stayed May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel_Addict_Cyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 31 July 2014
One of our pleasures is meeting people from around the globe, we are happy you chose to stay downtown and especially for discovering our hotel. Chicago, for being one of the world’s largest cities, is surprisingly easy to navigate and even easier to see on foot. We are proud to be the premier luxury hotel in the “Loop”, and appreciate the positive review and shared travel tips. We hope your travels will bring you back to Chicago someday soon, and that we may become your hotel of choice.
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Houston, Texas
Level Contributor
87 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 July 2014

I stayed here for 4 nights for a combination of work and the weekend. The hotel is well located being close to shops, theatre, and other activities but without being too close. The service was fantastic as were all the facilities.

Room Tip: Level 12 is the "concierge floor" which is above the noise from the street and worth reque...
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  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank AussieBlazers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 31 July 2014
Thank you, the only thing more gratifying than a 5-star review is knowing that you had a memorable stay. We very much value reviews submitted by Top Contributors, especially when we find ourselves placed in the upper echelon of your portfolio. We are indeed proud of our location and our facilities, but what sets us apart is our associates. They are attuned to the seasoned traveler such as yourself, and sincerely desire to see every stay is beyond expectation. We hope the opportunity to have you as our guest again avails itself soon; we very much look forward to a long and rewarding affiliation.
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Philadelphia, Pennsylvania
Level Contributor
166 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 26 July 2014

Recent conference held at JW Marriott in Chicago. I had low expectations, but was pleasantly surprised. Clean, functional room. Great staff. No hassles. It's been a while since I stayed at a Marriott, but based on this one, I'll give the chain another chance.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Bobwphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 31 July 2014
Thank you! As a Top Contributor to TripAdvisor, your profile is one all hotels covet and hopefully the JW Marriott brand is one that can sustain your loyalty. We strive to exceed expectations, and with each subsequent visit as your expectation rises we are here to meet the challenge. We appreciate the positive review and hope this was but the first of many visits well into the future.
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Evergreen, Colorado
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 July 2014 via mobile

Marriott offers great service here, the rooms are large and very comfortable. Bathroom was spacious and spotless. Very convenient being in the loop and bring able to walk to restaurants, offices, and sightseeing. Super easy to get to meetings and explore Chicago with this as my base.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeganDoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 31 July 2014
Thank you, always appreciative when receiving a positive review from a Senior Contributor. We pride ourselves on our service (having the best associates in the area), and our physical attributes as well. Also appreciate the location review, as more and more travelers are discovering, being in the heart of Chicago’s Financial District, while being convenient to business, is also easily accessible to all the attractions Chicago has to offer. We would be honored for you to consider us as your base whenever you’re in the Chicago area.
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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2014 via mobile

Stayed here for a friends wedding. There were a lot of people from the wedding who stayed here also. Check in was quick and easy and the hotel staff is very helpful. The hotel was very busy with a lot of wedding parties staying here and other groups. What I like about the hotel is we were able to enjoy ourselves in being loud and have a good time without hearing from security or a grumpy neighbor. This is definitely a good spot if you have a big group staying here. I would definitely stay here for another event if I could!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manngloria55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 31 July 2014
Thank you for the positive review and high ratings, we are fortunate to have found a niche in the wedding market, and our Burnham Ballroom provides one of the most unique and picturesque settings for this important celebration. Although we do have superior soundproofing measures built into our design, the comfort of all of our guests is always a consideration. Would prefer to think the energy of the evening’s event overrode the noise levels which were perhaps more moderate; and nothing but cheerful memories will remain as your friends start their new life together. Appreciative of the high recommendation, and you needn’t wait for another wedding, “staycations” for our local travelers are increasingly popular and rejuvenating.
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Charlotte, North Carolina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2014

This was my first time at a JW Marriott and I was extremely impressed. The décor, comfort, convenience and service were all excellent. It was located in a convenient downtown location, close to where we work but would be great for any reason.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 25 July 2014
Thank you, while the old adage is one never get a 2nd chance to make a great 1st impression, we hope the opportunity for you to return avails itself soon. Our challenge now is to “wow” you for any subsequent visits, while we will maintain the excellent qualities expected in a luxury tier hotel, please allow our associates to determine new and inventive ways to keep you satisfied from a service level too. Appreciate the positive review, and sincerely hope your travels bring you north again either for business or pleasure, we will be happy to accomodate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Chicago

Property: JW Marriott Chicago
Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#25 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
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Also Known As:
Jw Marriott Chicago Hotel Chicago

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