We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My new favorite hotel!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
JW Marriott Chicago
Ranked #35 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Montana
Level 4 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“My new favorite hotel!”
Reviewed 6 August 2014

This hotel provides SERVICE.... I was greeted by name by the bellman, Joe, as we exited the taxi (I don't know how he did it, It seemed like a trick that Penn and Teller will have to explain, he couldn't have seen it on the luggage tags because the bags were still in the trunk).

Front desk service by Noelle was exceptional, noting my Marriott rewards member preferences even though we were staying on a special rate, (and lots of times the desk puts you in the yuckiest room rather than a nice one with a special rate) and making sure I got a room that was big, comfy and with a bathroom to die for. The bathtub in room 911 is one of my all time favorite soaking tubs, only beat by the tub in the Salon suites at the Bellagio and the corner suite at the Westin in Downtown Phoenix, because they had perfect tubs with a view.

We went to the lobby bar for a small plates dinner and drinks, which turned out to be an exceptional value as well as a very nice meal for tired travelers. Frank, our server, had a subtle demeanor that was well appreciated as he steered us to a series of small plates that fit our needs exactly. He helped us customize a meat and cheese tray, that along with the wonderful French onion soup and flatbread, made for a very satisfying nosh after a long train trip! Happy, satisfied and ready for the rest of the adventure, I look forward to spending more time here in our future trips. This place is so nice and fits us so well that we expect to make it a destination hotel for exploring Chicago in the future!

Room Tip: Use your special rates-AAA, Senior, govt... Just make sure it's legit, because they do check, an...
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank ktheider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 6 August 2014
Thank you! Appreciate the outstanding and detailed review, and more than delighted to read you’ve made us your new favorite hotel.
Rather than expand on the review though, it should be noted that for those of us in the hospitality industry one of our greatest rewards is the opportunity to interact with guests such as yourself. Business travel may be a necessity, and leisure travel may be by choice, but either way there are those like you who make what we do worthwhile. Honestly believe what is given is returned, and confident or at least hopeful that your encounters with those of us in the service sector are always met with the same respect and consideration that you may unknowingly but obviously extend to them.
Thank you for recognizing some of our key players in a public forum; thank you for the complimentary review; and it will be our honor to be your destination hotel whenever visiting Chicago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,440 reviews from our community

Traveller rating
    899
    394
    103
    25
    19
See reviews for
219
299
47
648
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Syracuse, New York
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014 via mobile

The JW Marriott has a pretty fabulous location in the loop, with easy access to State Street shopping & food. Easy walk to Grant Park. Rooms are large for a city hotel- beds are incredibly comfortable, bathtub is huge, and room service menu is pretty impressive. I commend the staff for dealing with potentially rowdy clients over the festival weekend, as everyone we encountered was incredibly professional and polite. We'll be back!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Red1088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 6 August 2014
Thank you, always appreciative when a Senior Reviewer takes the time to mention our hotel, even better when they give us a high recommendation. Many guests like yourself are discovering our unique location is actually quite convenient to most of Chicago’s major attractions, and being the only Luxury Hotel in the Loop has fortunately for us established a loyal contingency of repeat guests both on business or pleasure travel. What defines us though is our staff, their Midwestern warmth and honest desire to provide the best accommodations in Chicago is unsurpassed. Thank you again for the positive review, and we too hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
145 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 August 2014 via mobile

Nothing but shine in this lobby! Clean and classy. Chris in the bar, a delightful young man and knowledgeable about the Windy City
Our room is immaculate and absolutely quiet!!
This Marriott is perfect. Walk out the front door and Chicago is right outside!
Enjoy!

Stayed August 2014
Helpful?
Thank Smollyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 6 August 2014
Thank you! Our Housekeepers and Engineers appreciate the public recognition from a cleanliness and maintenance aspect; and we too are also proud of Chris and his hospitable delivery to all of our guests. Our associates definitely separate us from the competition, and our unique location has transformed the area into one of Chicago’s more popular destinations. Appreciate the positive review and hope you will be our guest again soon and well into the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruston, Louisiana
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

This is an excellent hotel. We stayed here a few weekends ago for my birthday weekend. The room was very clean, the bathroom was huge and very clean and the bed was wonderful. Got a great nights sleep and we needed it after all the walking we did! There were so many attractions within walking distance to the hotel. All of the staff that we came in contact with was so very polite and helpful. I highly recommend this Marriot Property to anyone.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 6 August 2014
Happy Belated Birthday! But it appears we received the gift, thank you for the complimentary review. We rely upon recommendations such as yours, we know we’re within easy walking distance to many of Chicago’s popular attractions, and it goes without saying we feel we have the best staff in the City, but when our guest’s post this information for other travelers it has added meaning and we are truly appreciative. We hope the opportunity to venture north again avails itself soon, or at least for your birthday next year, until then we wish you safe and enjoyable travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

Rooms are spacious for a downtown Chicago hotel. The staff was very friendly. Attractive lobby. Ate a couple meals at the restaurant in the lobby at it was pretty good, although it was probably overpriced.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ACSOUP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 6 August 2014
Thank you, and don’t let the historical façade deceive you, the interior is entirely new construction from the guest rooms to all of the public areas. We hope to have restored the grandeur and grace reminiscent of a bygone era for luxury hotels, but with the modern amenities and service today’s traveler expects when looking for accommodation in Chicago’s Loop. Be it on business or pleasure, we hope to have you as our guest again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Bethpage, New York
Level 2 Contributor
6 reviews
Reviewed 5 August 2014

Love the lobby bar/tapas restaurant. Good spot for single traveler who doesn't want to order room service, but wants a decent meal and access to wi-fi with wi-fi. Gym is fabulous. Walking distance to Chicago theatre district and Sears Tower

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank spinfan54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 6 August 2014
Thank you! Happy to see you found us and our unique location in the heart of Chicago’s Financial District. Appreciate the review and the recognition of not only one of the best places for a drink and great meal, but arguably one of the best places in the Loop for people watching. We hope this was only the first of many trips to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sammamish, Washington
Level 5 Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 August 2014

This is a really good hotel. I came in for work couple of weeks ago and will be revisiting in another week for a three night stay. I've stayed at quite a few Marriott properties through the years and this is a good one but I would say this hotel is not spectacular as the price might warrant. There are many great hotels in Chicago with much more character and in areas of town that are just as good or better.

I might have a different opinion after my stay in a couple of weeks but I wouldn't go out of my way to stay at this hotel if I'm coming in from out of town. Better options, more competitive priicing from what I've seen.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Nate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review, 4 August 2014
Thank you for your review, we sincerely value the insight of TripAdvisor’s Senior Contributors. Yes, the hotel market in Chicago is highly competitive, and location does sometimes play a part in choosing where to stay, but we would challenge you to find a staff more dedicated in delivering a superior level of service for which we are becoming so well known.
We look forward to having you stay with us a second time, and encourage you to explore our neighborhood just a little closer. We’re in the heart of a one of the world’s most architecturally rich neighborhoods, and the closest luxury tier hotel to Greektown, Restaurant Row, the Theater District, and Grant Park yet still just minutes away from any of Chicago’s many tourist draws.
While our goal is to anticipate your needs beforehand, if there is anything we can do to enhance your future stays we are always eager to respond to your recommendations and willing to do what it takes to bump us up from a good hotel to one of your favorites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#6 of 190 in Chicago
241 reviews
Downtown / The Loop
W Chicago - City Center
W Chicago - City Center
#107 of 190 in Chicago
2,516 reviews
Downtown / The Loop
Residence Inn Chicago Downtown/Loop
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Hyatt Centric The Loop Chicago
Downtown / The Loop
Central Loop Hotel
Central Loop Hotel
#89 of 190 in Chicago
569 reviews
Downtown / The Loop
The Blackstone, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to JW Marriott Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Chicago

Property: JW Marriott Chicago
Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#25 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Official Description (provided by the hotel):
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Priceline, Booking.com, Travel Republic (UK), Ebookers, Hotels.com, 5viajes2012 S.L., TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your JW Marriott Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Chicago Hotel Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing