This restaurant is located inside the Merchandise Mart Plaza, one of the largest office buildings in the nation with numerous tenants, including Motorola. it is odd that this restaurant is not full especially after the winter we had since it is the only place within the building that is actually full service and not a food court establishment.
When meeting friends for lunch or an after work cocktail, Nick's is never on the top of our list. The food is really good and presented extremely well and if you are willing to pay a bit more than going to the food court or don't want to travel outside the building this place would be ideal. The exception to this is the service and the pricing of the drinks. Each time I have been to this restaurant I am always sticker shocked with the alcohol portion when we receive our bill and this last time was no exception. Why would a pint of beer should be $15 or event the $9 my friend paid. My food didn't even cost as much! Nick's was promoting their craft beer specials for the annual Chicago Craft Beer week with special pricing for flights and pints from a local craft brewery stating "starting at $4 for pints". When we questioned the bill, we received answers "it is due to the limited amount the beer is made" which is not true it is one of the typical beers that is produced. The service person stated she should have warned us of the special price. We then heard that the answer is the amount of alcohol content, which is not a good answer either. We called afterwards to speak to a manager thinking the service person was in fact incorrect and was too afraid to involve a manager. When I stated I was surprise that I paid such a significant amount for a beer that I know I can purchase in other establishments at a lesser price that is when I was told we need to call corporate headquarters to discuss with the beverage manager that does the pricing.
As a former restaurant manager I would whole heartily do everything in my power to correct this situation. I would have taken the customer's phone number and made the call to corporate myself, I would have given my business card to return for a future visit and I would also train my employees how to sell the "craft beer" menu so there are not any surprise that would scare people from my restaurant from future visits.
If you decide to venture to Nick's, please do yourself a favor and ask about pricing of anything you order - you will be doing yourself a huge favor as all of the exceptions are not either listed or are in very small print!
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