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“K&M made an excellent choice” 5 of 5 bubbles
Review of Radisson Blu Aqua Hotel

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Radisson Blu Aqua Hotel
Ranked #19 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersPlatinum level
Solihull, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“K&M made an excellent choice”
5 of 5 bubbles Reviewed 11 December 2013

Stayed at the Rad for four nights as a Christmas treat for us both. Hotel room was upgraded to a room with a balcony on arrival by very efficient and professional staff. Room was clean, today and spacious. Coffee/tea maker was appreciated. hotel restaurant served an excellent breakfast and pizza in bar was really good. Service here demands a comment. Efficient and very friendly staff.
Our holiday was made more enjoyable by the Radisson Blu and we thank the staff and wish them all a very Happy Christmas.

Room Tip: Ask for a quiet room with a view.
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 12 December 2013
Thank you for your review! I could not be more pleased that you loved your stay with us or that our team was so helpful. I will be sure to share your compliments with each of them. I look forward to the opportunity to welcome you back soon!

Happy Holidays!

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,299 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (769)
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Koolewong, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 10 December 2013

Basically this was a perfect hotel. Room a dream, so clean yet cosy with stylish design and clean clean clean. loved the fact there were no carpets. Views were amazing of city through multiple windows on two sides. I had a high corner room. I'm a lap swimmer so the pool was the best I've seen in a city hotel like this, 25 metres. Restaurant is stylish, with good food and reasonable prices and room comes with free wi fi which is essential fo me these days. Location a short walk from Art Institute of Chicago (great museum), Chicago Cultural Centre, and great shopping main street, river, and not far from lake. My room had a balcony with amazing views, but too cold to go out really. All up, highly recommended and very reasonable rate considering this place really is a dream. Great breakfast a la carte in the restaurant too.

Room Tip: I chose a corner room reasonably high up.
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  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Virginia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 12 December 2013
I can't thank you enough for your compliments! I am thrilled that you loved the design of your room and that the pool was perfect for your needs. I hope to welcome you back the next time you are in Chicago!

Happy Holidays!

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 8 December 2013

While the hotel and staff are nice, please be warned that they will charge your credit card at least $75 more than your actual bill "just in case" you decide to use the mini bar. While told this would be refunded to my card, I find it completely unacceptable that I was not informed of this policy before booking. I would understand this charge if I was bringing a pet, but to presume that they need to preemptively take money from me is ridiculous. I've stayed at a number of hotels that have mini bars and room service and they don't charge my credit card before anything is used. My stay was pleasant until I found out that now I am missing $75 that I must wait up to 5 to 7 business days before I get my $75 back. This practice and lack of information have ensured that I will not be staying here again.

  • Stayed December 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Frequent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 9 December 2013
Thank you for leaving us a review. I am truly sorry that you were disappointed with your stay and that the incidental hold was not better explained upon arrival. Like most full-service hotels, upon arrival we take an authorization on your credit card for room, tax and an additional amount for any incidentals. The incidentals can include the minibar, room service, laundry, parking, spa or restaurant charges. It is not an actual charge to your card, but does serve as a guarantee that the funds will be available on your departure day. At check out, only your actual charges are pulled from the authorized amount and the rest drops off the credit line. We release the funds immediately, but depending on your credit company it can take up to 5 business days for them to release the funds. I apologize for any disappointment or frustration this caused for you. I hope that you will reconsider returning in the future.

All the best,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
5 of 5 bubbles Reviewed 5 December 2013

This is my first stay at the Radisson Blu Aqua and I found the whole experience delightful and memorable. From the moment I entered the Reception area and was greeted by highly professional, courteous staff, to when I checked out the next day. The room was fantastic and very clean, with a vibrant green colored carpet that made the room feel all the more warm and welcoming. Overall the hotel is stunning, the service is exceptional and the food is great too. I dined in the restaurant ( Filini ) and the meal did not disappoint. High quality, tasty food and excellent service from the staff. I will be sure to stay in this hotel again sometime in the future.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SanC105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 9 December 2013
Thank you for your great review! I am thrilled that you had such a memorable experience with us and enjoyed both your stay and dining experience in Filini. I hope to welcome you back the next time you are in Chicago!

Happy Holidays,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 December 2013

I was in town for the FabTech 2013 show and stayed at the Radisson Blu Aqua Hotel. This was the first time ever staying there and I found it to have very nice accommodations. The room was interesting (sparkle marble floor tiles), clean, quiet, and internet was fast. I will add that the only refrigerator in the room was full of their "for sale" items and I could have used some room for my awesome left over Giordano's pizza! The other facilities looked very nice, although I didn't use any of them. The staff members were very friendly and helpful. The food in the restaurant was very good as well. Lastly, I was glad this was a company trip because the room rate wasn't cheap....but then again, I don't get out much! ha

Room Tip: Don't expect to keep anything in a refrigerator!
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  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 4 December 2013
Thank you for your review. I am happy that you had such a great experience at the hotel and that you enjoyed the design of your room. Our rates do vary throughout the year depending on occupancy and events in the city; I hope to welcome you back the next time you are in Chicago!

All the best,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, Illinois
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 2 December 2013

Keep in mind that although this hotel is in a architecturally interesting building, and is downtown with other swanky hotels . . . this is a Radisson. It's expensive, but it's not a four star hotel by any means.

You know, that's okay. I knew it wasn't the Ritz. And while expensive, it isn't as pricey as many of the hotels near it. So, that's all good. However, I encountered several inconveniences during my stay that are more or less unfixable, so I won't be staying here again.

This hotel is in a fairly difficult to navigate area of downtown Chicago. There are both upper and lower levels of many of the streets, and the most direct route to the hotel takes you to the side entrance, which has no valet service. Your GPS will get confused, as there's new construction, streets that are newly blocked off, etc. So - finding the hotel will be your first challenge.

There's no street parking. I knew that parking would be expensive - (40 - 70 dollars a day), and that's pretty normal for a downtown hotel. God forbid someone wants to visit you, though. No street parking and the first half hour in the parking garage is about 20 dollars. (I exaggerate. There is limited street parking, and it's all of the sort where you have to move your car every 2 hours or get towed).

The parking garage itself is also frustrating. It's very confusingly constructed. There's very little permanent signage. I parked my car and walked to the first door - locked. Went to another door - taped up sign saying this wasn't the right door to the hotel, gave no clue to where the right door was. Found an elevator - taped up sign saying it didn't go to the hotel, the right elevator was "across the garage." Problem: the elevator bay was in the center of the garage - so what does "across the garage" mean in this instance? I ended up taking this elevator, because there is a limited amount of time a single woman is going to spend wandering around a dimly lit parking garage at night. It deposited me around the corner from the hotel.

The public spaces in this hotel are warm and inviting. The bar's great with good service.

The rooms: my room was so dark when I entered it that I could not find the light switch to turn on the lamps. I had to use my iphone as a flashight to locate the buttons that control the lights. Very limited in room dining options. THe bathroom was the biggest dissappointment. I booked a room and asked for a bathtub - the room I got didn't have one. I called to ask if any rooms with tubs were available, and was told there are no rooms with tubs at the hotel. The shower had an overhead "rainforest" type shower nozzle - the kind that makes the water fall directly on your head. The problem was that to turn the shower on, you had to stand directly under this nozzle, resulting in getting doused with freezing cold water first thing every morning. THe shower stall was next to the toilet stall, with a sliding glass door so that one stall was "shut" when you were using the other. No handle on the inside of this sliding door, so when you get in the shower, you can't slide the door shut to prevent water from going all over the bathroom floor while you shower.

Final gripe - I was out of my room all day, and housekeeping did not visit. WHen I called to inquire (5 pm), I was told that you need to use the TV remote to go to guest services on the TV and "schedule" a room service visit. This was indeed the case! I wish I had been informed of that.

One more thing: no movies to order, just TV channels (with HBO). The TV is the type where you have to "hang" on the channel for a few seconds before you can see what's on that particular channel. Annoying when you're channel surfing. I tried to use the guide instead, but the guide read "No information on this channel" for every channel.

Too much aggravation! I'll go with more expensive but better design and location next time.

  • Stayed November 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank cyasukot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 3 December 2013
Thank you for your review. I am truly sorry to read that you had a disappointing experience with us. While there are different levels to many streets in Chicago, our team is always available to answer any questions both before you arrive or while you are driving in. We are located one block off Michigan Avenue and only about 2 blocks from Millennium Park.

Although we do not own or manage that parking garage, but we work closely with the management company to ensure that our rates are competitive for the area and less than our competitors. Street parking throughout the city is very limited, especially in popular downtown areas. We do offer valet service as well as self parking for your convenience, and have signs located at all entrances and doorways with the easiest access points to the hotel. I apologize that this was not the experience that you had.

We do also offer rooms with tubs and are happy to accommodate these requests whenever possible. Housekeeping provides daily service, or you can request a specific time for service via the in-room TV or iPad.

I cannot apologize enough that you had a poor experience with us and hope that you will reconsider returning so we can recoup your confidence in the future.

Thanks again for sharing your experience so we can better our operations moving forward.

All the best,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 December 2013

I've been staying at the Radisson Blu throughout 2013 while here on business, and would recommend it to anyone staying within Chicago. The hotel itself is stunning - some amazing facilities including gym, basketball court, swimming pools, up to the restaurants and bar areas. the rooms are fantastic especially if you get one facing the pool area with views of the lake. The service from the staff is second to none, and I always leave the hotel feeling well looked after. Each and everyone of the staff go out of their way to make you feel welcome and appreciated, and would be doing a dis-service to all the staff if I singled-out anyone in particular. I stay in a lot of hotels with business and this is right up there as one of the best I've stayed in. A credit to the Radisson / Carlson group.

Room Tip: Anything ending in xx25 or xx23.
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  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radissonbluaqua, General Manager at Radisson Blu Aqua Hotel, responded to this review, 3 December 2013
Thank you for your wonderful comments! I am thrilled that you have stayed with us several times throughout this year and that you have enjoyed every visit. I will also share your compliments with our team. I look forward to welcoming you back the next time you are in Chicago!

All the best,

Pierre-Louis Giacotto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Aqua Hotel

Property: Radisson Blu Aqua Hotel
Address: 221 N. Columbus Drive, Chicago, IL 60601-7801
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 187 Hotels in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Radisson Blu Aqua Hotel 4.5*
Number of rooms: 334
Official Description (provided by the hotel):
The Radisson Blu Aqua Hotel Chicago is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the luxury division of our global hotel brand, focusing on design, style and attention to detail in every respect. ... more   less 
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