We arrived at the hotel at 3pm to check in for our one night stay to find out that the room wasn't ready. Sounds like it's going to be the start of a moaning review but the politeness and care of the staff at the front desk made it a positive experience. After apologising and explaining that the hotel had been fully booked the night before, due to the Lollapalooza festival, they took care of our luggage, offered us another room which was ready but didn't have a balcony or gave us the option to use the pool or other hotel facilities whilst we waited for our room to be made ready within the hour. When we opted for the latter & said we'd wait in the bar, we were then offered complimentary drinks & were told that we were going to be given a particularly nice corner room with balcony on two sides. All of this happened voluntarily, with no requests or demands on our part and in the time it took to drink a glass of wine, the room was ready. The room itself was as impressive as promised, with great views on both sides and huge amounts of space in both the bathroom and main bedroom; it felt very special on our first trip to a city famous for its architecture to stay in the tallest building in the world designed by a woman and the swimming pool, with the sensation of swimming surrounded by skyscrapers gave a unique and special viewpoint on the city. Overall, a lovely stay with thoughtful, pleasant staff and great facilities.
- Official Description (provided by the hotel):
- The Radisson Blu Aqua Hotel Chicago is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the upper upscale tier of our global hotel brand, focusing on design, style and attention to detail in every respect. ... more less
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